# Deputy Office Manager - Emergency Department > NHS job listing from Job Clerk for Liverpool University Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/deputy-office-manager-emergency-department/f29a6c13-889c-4f23-94b6-831b33f72862 - **Markdown:** https://www.jobclerk.com/job/deputy-office-manager-emergency-department/f29a6c13-889c-4f23-94b6-831b33f72862.md ## Summary - **Status:** Live - **Employer:** Liverpool University Hospitals NHS Foundation Trust - **Location:** Royal Liverpool Hospital - **Workplace type:** onsite - **Profession:** Manager and corporate - **Grade:** Band 4 - **Salary:** £28,392 - £31,157 Per Annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-09-01T22:59:00.000Z - **Posted:** 2026-08-18T09:20:40.151Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Merseyside/Liverpool/Liverpool_University_Hospitals_NHS_Foundation_Trust/AE_Department/AE_Department-v8236276 - **Application URL:** https://apps.trac.jobs/job-advert/8236276?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.liverpoolft.nhs.uk ## Job Content ### Job overview An exciting opportunity has arisen for an experienced and motivated Deputy Office Manager to join the Emergency Department administrative team. Working closely with the Administration Manager, the Deputy Office Manager will play a key role in supporting the delivery of a responsive, efficient, and high-quality administrative service within one of the busiest areas of the Trust. The successful candidate will support the day-to-day management of administrative and reception services, ensuring the accurate recording, validation, and monitoring of patient information across departmental systems, including ED iPM and Whiteboard. They will assist in workforce planning activities, rota management, recruitment, staff development, and performance monitoring, helping to ensure the department consistently meets operational objectives and NHS performance standards. A key aspect of the role will be supporting and developing clerical and administrative staff through supervision, induction, training, and appraisal processes, will lead on training for new starters, Post holder will act as a role model for Trust values and behavioural standards, promoting a positive and supportive working environment while contributing to continuous service improvement initiatives. They will also provide management support in the absence of the Administration Manager, ensuring the smooth running of the department and maintaining effective administrative services that support excellent patient care. ### Main duties of the job To assist in the development of the departmental services and improve efficiency in recording the data on the ED iPM and Whiteboard systems on a daily basis. To assist Administration Manager in the completion of Allocate and the department weekly Rota’s. To monitor data input and produce statistics as required. To assist in a program of work sampling to achieve more accurate performance standards and instil a greater sense of responsibility in each employee. Initiate audit/validation of information from the ED iPM and Whiteboard systems. To ensure all clerical staff adhere to the Trust Behavioural Standards and are aware of the importance of their role in achievement of NHS Target Support clerical Team Leaders on day to day supervision of clerical staff within the ED reception area. To assist in the departmental induction program for each employee. To ensure that all work is carried out in a safe manner with due regard to Health & Safety. To assist Administration Manager in the recruitment and selection process. In the absence of the Administration Manager to complete staff variation lists for the clerical staff To assist in yearly appraisals. To prepare and deliver training programs on the agreed policies for operational procedures and systems procedures Responsible for the training off all new staff in the department. ### Detailed job description and main responsibilities To assist in the development of the departmental services and improve efficiency in recording the data on the ED iPM and Whiteboard systems on a daily basis. To assist Administration Manager in the completion of Allocate and the department weekly Rota’s. To monitor data input and produce statistics as required. To assist in a program of work sampling to achieve more accurate performance standards and instil a greater sense of responsibility in each employee. Initiate audit/validation of information from the ED iPM and Whiteboard systems. To ensure all clerical staff adhere to the Trust Behavioural Standards and are aware of the importance of their role in achievement of NHS Target Support clerical Team Leaders on day to day supervision of clerical staff within the ED reception area. To assist in the departmental induction program for each employee. To undertake data audits/validation on a daily basis. To ensure that all work is carried out in a safe manner with due regard to Health & Safety. To assist Administration Manager in the recruitment and selection process. In the absence of the Administration Manager to complete staff variation lists for the clerical staff and ED Medical Secretaries To assist in yearly appraisals. To prepare and deliver training programs on the agreed policies for operational procedures and systems procedures To participate in updating and maintaining all relevant operational policies and procedures documentation and to ensure its availability and usage via the Trust’s Intranet service. Responsible for the training off all new staff in the department. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Other **Essential** - Can do attitude with determination, resilience and ability to withstand pressure including demanding/conflicting priorities - Able to work flexibly - Willingness to undertake further training as and when required ### Skills **Essential** - Excellent verbal and written communication skills - Excellent presentation skills - Good decision making and problem solving skills - Ability to work to deadlines and control blocks of work - Developed interpersonal skills with ability to form positive working relationships - Ability to work to own initiative - Ability to deliver services within allocated resources - Innovative and responsive to change ### Experience **Essential** - Demonstrable experience of working at a similar level in specialist area - Experience of managing staff and resources - Significant knowledge and experience of data collection and analysis - An understanding of data quality - Demonstrate experience of working to deadlines **Desirable** - Previous NHS experience in an acute setting ### Qualifications **Essential** - Evidence of continuing development - Significant database training - General education to A level standard or equivalent ## Documents - [jd (pdf, 224.0kb)](https://www.healthjobsuk.com/documents?vdoc=10546698) - [risk id (pdf, 344.6kb)](https://www.healthjobsuk.com/documents?vdoc=10546699) - [case of need (pdf, 672.5kb)](https://www.healthjobsuk.com/documents?vdoc=10546700) - [life at luhft benefits (pdf, 333.2kb)](https://www.healthjobsuk.com/documents?edoc=2664) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.