# Dental Receptionist > NHS job listing from Job Clerk for Mersey Care NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/dental-receptionist/8c3b1373-b77c-4ad4-9b5b-ae24e247507c - **Markdown:** https://www.jobclerk.com/job/dental-receptionist/8c3b1373-b77c-4ad4-9b5b-ae24e247507c.md ## Summary - **Status:** Live - **Employer:** Mersey Care NHS Foundation Trust - **Town:** Prescot - **Region:** North West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 pro rata/per annum - **Contract type:** Permanent - **Employment type:** Part time - 22.5 hours per week (Tuesday, Wednesday, Friday) - **Closing date:** 2026-06-15T23:59:00.000Z - **Posted:** 2026-06-08T00:01:44.953Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Merseyside/Hutyon/Mersey_Care_NHS_Foundation_Trust/Dental_Receptionist_Community_Services/Dental_Receptionist_Community_Services-v7997207 - **Application URL:** https://apps.trac.jobs/job-advert/7997207?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.merseycare.nhs.uk ## Job Content ### Job overview We are looking for 1 dental receptionist to work 22.5 hours each week to support our Dental Services within Mersey Care NHS Foundation Trust Experience in dental patient systems would be an advantage, along with proven experience of word processing, spreadsheet and email software. Must be IT literate ### Main duties of the job The post holder will be responsible for participating as a key member of the dental team by providing an efficient, customer focused reception and administrative service to support the dental clinical team, patients and their carers who access the service and to ensure the smooth day to day running of the work environment. To be responsible for all areas associated with the administration of patient appointments including electronic dental records systems ### Detailed job description and main responsibilities Receive and direct patients and visitors on arrival at the dental clinic, providing reception services for patients, carers, staff, public, internal and external customers. Assist in the smooth running of the clinic by carrying out general clinic administration duties including;  checking medical history form links are completed, checking and updating patient demographics on electronic dental administration system, scanning and importing documents, tracing NHS numbers and taking patient charges. Regular monitoring and review of patient records, chasing up any missing or incomplete documentation accordingly Organising and arranging patient appointments and enquiries to the dental service both face to face and over the telephone, resolving issues and signposting as appropriate. Ensuring appointments are booked efficiently using the patient administration system to effectively utilise clinical time including identifying cancelled appointment times and re prioritising patients, ring and reminding patients of appointments . Monitoring of patient waiting lists. ## Job Details We are looking for 1 dental receptionist to work 22.5 hours each week to support our Dental Services within Mersey Care NHS Foundation Trust Experience in dental patient systems would be an advantage, along with proven experience of word processing, spreadsheet and email software. Must be IT literate ## Job Description The post holder will be responsible for participating as a key member of the dental team by providing an efficient, customer focused reception and administrative service to support the dental clinical team, patients and their carers who access the service and to ensure the smooth day to day running of the work environment. To be responsible for all areas associated with the administration of patient appointments including electronic dental records systems ## Responsibilities Receive and direct patients and visitors on arrival at the dental clinic, providing reception services for patients, carers, staff, public, internal and external customers. Assist in the smooth running of the clinic by carrying out general clinic administration duties including; checking medical history form links are completed, checking and updating patient demographics on electronic dental administration system, scanning and importing documents, tracing NHS numbers and taking patient charges. Regular monitoring and review of patient records, chasing up any missing or incomplete documentation accordingly Organising and arranging patient appointments and enquiries to the dental service both face to face and over the telephone, resolving issues and signposting as appropriate. Ensuring appointments are booked efficiently using the patient administration system to effectively utilise clinical time including identifying cancelled appointment times and re prioritising patients, ring and reminding patients of appointments . Monitoring of patient waiting lists. ## Person Specification ### Skills **Essential** - Must be able to transport self around the community - Standard keyboard skills ### Qualifications **Essential** - GCSE or NVQ2 or equivalent experience - IT literate **Desirable** - Customer Service Qualification ### Knowledge / Experience **Essential** - Proven experience of word processing, spreadsheet and email software - Experience of using patient administration systems - Effective communication and interpersonal skills including telephone skills and face to face communication - Ability to work to conflicting demands and work effectively within teams - Ability to work in a confidential and sensitive manner - Experience of handling cash/raising invoices relating to patient charges - Ability to plan, prioritise and schedule own work - Good organisation skills - Ability to work without supervision - Able to work flexibly in accordance with service needs - Experience of general administration office skills – filing, photocopying, faxing, note taking ## Documents - [oh risk id (pdf, 400.6kb)](https://www.healthjobsuk.com/documents?vdoc=10281749) - [employee benefits (pdf, 950.7kb)](https://www.healthjobsuk.com/documents?edoc=2853) - [a great place to work (pdf, 2.1mb)](https://www.healthjobsuk.com/documents?edoc=1400) - [dental receptionist (pdf, 528.6kb)](https://www.healthjobsuk.com/documents?vdoc=10300185) - [our people promise and charter (pdf, 5.8mb)](https://www.healthjobsuk.com/documents?edoc=2513) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.