# Day Controller/ Planner Stevenage Control Room > NHS job listing from Job Clerk for East of England Ambulance Service NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/day-controller-planner-stevenage-control-room/abf24cb3-240c-4d9a-b26f-9d2f1eb4b39c - **Markdown:** https://www.jobclerk.com/job/day-controller-planner-stevenage-control-room/abf24cb3-240c-4d9a-b26f-9d2f1eb4b39c.md ## Summary - **Status:** Live - **Employer:** East of England Ambulance Service NHS Trust - **Town:** Royston - **Region:** East of England - **Country:** England - **Profession:** Administrative and IT - **Salary:** £25760.00 to £27476.00 - **Contract type:** Permanent: Relief - **Employment type:** Full time - 37.5 hours per week (Various shifts between the hours of 06:00 - 22:00 Monday to Sunday) - **Closing date:** 2026-08-10T23:59:00.000Z - **Posted:** 2026-07-27T09:11:41.027Z - **Source information URL:** https://www.healthjobsuk.com/job/-v8159151 - **Application URL:** https://apps.trac.jobs/job-advert/8159151?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.eastamb.nhs.uk ## Job Content ### Job overview We are looking for a dynamic thinker to support our Control Team in Stevenage.  The role involves on the day overseeing and planning of patient journeys to and from home  / health care setting using our cleric system and against set key performance indicators and pre-planning patient journeys effectively using available resources. Our patients have varying clinical and mobility needs, some of our patients travel regularly with us into renal and oncology units. Our patients and staff are our priority, ensuring we show care, compassion and empathy. You will need a calm approach under pressure, have geographical knowledge of  West Essex, Hertfordshire and outlying areas.  Customer service skills are also key as you will be liaising with patients, clinics and our staff, keeping calm under pressure and following the Trust's vision and values. Previous Applicants need not re apply ### Main duties of the job Responsibility for the control of PTS ambulance resources, including volunteer car service drivers for the current day, monitoring, and making real time adjustments to optimise delivery and maintain an effective service and excellent standard of patient experience. Forward plan patient transport, ensuring optimal use of available resources to maximise efficiency. Monitor journey times, proactively rearranging journeys to support both the service and patient experience. The successful candidate will be required to commit to and complete a 3 week training course, the course will be located  at Stevenage. The role will work on a relief basis covering a range of shifts between 06:00 - 22:00hrs 7 days a week.  9 weeks rota in advance will be made available. You will be required to have some flexibility and be reliable. ### Detailed job description and main responsibilities For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails. Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn. How to apply Step 1 - Read the advert and the Job Description and Person Specification (attached) Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.  Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted. ## Person Specification ### Experience **Essential** - Experience of working with the public. - Experience of working in a fast-paced environment. ### Qualification **Essential** - Good basic education to include English and Maths GCSE Grade C or relevant experience that evidences a good basic education. ### Skills and Knowledge **Essential** - Excellent communication skills. - Excellent organisational skills. - IT literate. ### Personal Qualities, Abilities and Attributes **Essential** - Team player. - Proactive. - Empathetic. - Able to remain calm in stressful situations. ## Documents - [job description (pdf, 424.6kb)](https://www.healthjobsuk.com/documents?vdoc=10459703) - [person specification (pdf, 248.6kb)](https://www.healthjobsuk.com/documents?vdoc=10459704) - [dbs employing persons with criminal convictions procedure (pdf, 350.7kb)](https://www.healthjobsuk.com/documents?edoc=1937) - [guidance for applicants - disclosure of criminal convictions (pdf, 210.4kb)](https://www.healthjobsuk.com/documents?edoc=1938) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.