# Customer Services Supervisor **** Internal MPFT Only****

> NHS job listing from Job Clerk for Inclusion.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/customer-services-supervisor-internal-mpft-only/cb3586e2-56c9-4f82-a314-dc14efde35b4
- **Markdown:** https://www.jobclerk.com/job/customer-services-supervisor-internal-mpft-only/cb3586e2-56c9-4f82-a314-dc14efde35b4.md

## Summary

- **Status:** Live
- **Employer:** Inclusion
- **Location:** Haymarket Health
- **Workplace type:** onsite
- **Profession:** Administrative and IT
- **Grade:** Band 3
- **Salary:** £25,760 - £27,476 Per annum, pro rata
- **Contract type:** Permanent: 5 days per week, one Saturday per month
- **Employment type:** Part time - 27.5 hours per week (1 in 4 Saturdays)
- **Closing date:** 2026-08-24T23:59:00.000Z
- **Posted:** 2026-08-13T08:40:44.716Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Staffordshire/Leicester/Midlands_Partnership_University_NHS_Foundation_Trust_Inclusion_Services/Customer_Services_Supervisor/Customer_Services_Supervisor-v8208796
- **Application URL:** https://apps.trac.jobs/job-advert/8208796?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.inclusion.org/

## Job Content

### Job overview

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

Customer Services Supervisor

Sexual Health Services, Midlands Partnership Foundation Trust, based at The Haymarket Shopping Centre, Leicester, LE1 3YT

Service opening times are Monday to Friday 8.00 am – 7pm and Saturday 9.00 am – 3pm

Working Pattern:- Monday - Friday TBD One Saturday per month 9.00am – 3.00pm We are looking for an experienced administrator with excellent customer service skills and a passion for supporting high-quality patient care? We are looking for a motivated and organised Customer Services Supervisor to join the Leicester Sexual Health Service team.

This is an exciting opportunity to take a lead role within our Customer Services Team, supporting the smooth day-to-day running of administrative services while helping to deliver an outstanding experience for patients and staff.

The role will oversee the operational day to day tasks of the Customer Services Team, under the support of the Senior Administration Manager.

Supporting the Clinical Lead and Operational Leads to develop and implement modern office systems and processes across the Administration Team and to identify ways of improving efficiency including planning and managing any changes required.

### Main duties of the job

- To provide a supervisory role to the Customer Services Team within Leicester Sexual Health Service.
- To work closely with the Clinical Lead, Senior Management Team and broader admin team to streamline admin systems, ensuring the department runs smartly and smoothly. To work closely with Clinical and Operational Leads to streamline and maintain admin support systems for clinical workloads.

### Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification for further details. A summary is below:

- To oversee the operational day to day tasks of the Customer Services Team, under the support of the Senior Administration Manager
- To support the Clinical Lead and Operational Leads to develop and implement modern office systems and processes across the Administration Team and to identify ways of improving efficiency including planning and managing any changes required.
- To support the Clinical Lead and Operational Leads to develop and maintain standard operating procedures for admin functions & systems.
- To work to maintain effective waiting times within the standards set for the Service.
- To assist in the delivery of all performance indicators.

## Person Specification

### Skills

**Essential**

- Demonstrate the ability to manage and prioritise workload to meet deadlines

### Experience

**Essential**

- Experience of working in an administration support role including dealing with telephone enquiries in a timely manner
- Experience of dealing with sensitive/distressing issues and customer service experience

### Qualifications

**Essential**

- Business Administration NVQ Level 3 or equivalent experience

## Documents

- [job description & person spec (pdf, 848.3kb)](https://www.healthjobsuk.com/documents?vdoc=10515743)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.