# Customer Services Assistant > NHS job listing from Job Clerk for Midlands Partnership University NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/customer-services-assistant/6f285adf-84f2-4538-87d3-324c14ac343e - **Markdown:** https://www.jobclerk.com/job/customer-services-assistant/6f285adf-84f2-4538-87d3-324c14ac343e.md ## Summary - **Status:** Live - **Employer:** Midlands Partnership University NHS Foundation Trust - **Town:** Stafford - **Region:** Midlands - **Country:** England - **Profession:** Healthcare support worker - **Grade:** Band 2 - **Salary:** £25,272 pa - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-07-26T23:59:00.000Z - **Posted:** 2026-07-09T11:12:21.439Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Staffordshire/Leek/Midlands_Partnership_University_NHS_Foundation_Trust/Older_Persons_Physical_Disabilities/Older_Persons_Physical_Disabilities-v8125333 - **Application URL:** https://apps.trac.jobs/job-advert/8125333?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.mpft.nhs.uk ## Job Content ### Job overview Adult Social Care Customer Service Centre require a Customer Service Assistant - Moorlands Area Band 2 – various roles also supporting business support needs across our Older People and Physical Disability Teams. Monday to Friday 8.30am – 5.00pm (hours and working pattern to be negotiated / base & home working) The Post Holder will primarily support the Customer Service Functions handling all call traffic into the Customer Service Centre for Adult Social Care services supporting Mental Health and Older People and Physical Disability/Sensory service provision. As a Customer Service Assistant, the Post Holder will be the first point of contact with services and be a key link in connecting callers to practice teams and associated services. A strong sense of teamwork and commitment to maintaining high standards is essential to this position.  In addition, the post holder will be required to provide comprehensive and confidential administrative and business support activities to meet the needs of the services; they will effectively communicate related information and advice to enable the teams to achieve operational excellence via Pathway support. The Post Holder will also be required to undertake general office duties and support the teams where required linked to their Assigned Social Care Pathway. The Post Holder will be responsible for inputting data, data cleansing, maintaining records and providing support to the social workers. ### Main duties of the job All posts require suitable candidates who possess a good standard of literacy and numeracy, good communication and interpersonal skills, IT skills, including well developed data entry skills and working knowledge of Microsoft Outlook, Word and Excel, ability to multitask and prioritise own workload. The Post Holder will be expected to behave in a way that is clearly aligned to the Partnership Trust values of: .We put quality first .We focus on people .We take responsibility Please also take a look at the vacancies currently available in our other areas and consider whether any of these opportunities may be of interest. 1 x  Full-time Post in the Tamworth Area – 8129846 1 x  Part-time Post in the Stafford Area – 8130154 1 x  Part-time Post in the Newcastle Area - 8130329 1 x  Part-time Post in the Burton Area – 8130518 ### Detailed job description and main responsibilities The Social Work Learning Academy is hosted by Midlands Partnership University NHS Foundation Trust (MPFT) and delivered in partnership with Staffordshire County Council. We are central to supporting Adult Social Care, Safeguarding, and Core Support & Improvement services across North and South Staffordshire. Our work focuses on workforce development, learning, and maintaining high standards of professional practice across both the Trust and Local Authority. What We Offer At MPFT, we are committed to supporting your wellbeing and career development. You will benefit from: A comprehensive induction and ongoing support Automatic enrolment into SWLA membership, supporting progression and career aspirations A flexible, forward-thinking working environment with opportunities for hybrid working A strong culture of leadership, support, and continuous improvement This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System: - Midlands Partnership University NHS Foundation Trust - North Staffordshire Combined Healthcare NHS Trust - University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service. - Staffordshire and Stoke-on-Trent Integrated Care Board ## Person Specification ### Experience **Essential** - Experience of using computer-based information systems in an office environment - Ability and experience of using IT systems including Microsoft Office and MS Teams and have accurate and competent keyboard skills - Previous experience of working with the public both on a face-to-face basis and over the telephone ### Qualifications & Training **Essential** - Good general education with English and Maths to GCSE standard or equivalent. - IT qualification equivalent, i.e. - NVQ Level 2 in Business Administration or equivalent qualification or equivalent knowledge gained through experience. - Willingness to undertake training relevant to the post ## Documents - [benefits booklet (pdf, 1.1mb)](https://www.healthjobsuk.com/documents?edoc=2957) - [jd/ps - customer service assistant (pdf, 696.5kb)](https://www.healthjobsuk.com/documents?vdoc=10422269) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.