# Customer Services Apprentice

> NHS job listing from Job Clerk for Hertfordshire Partnership University NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/customer-services-apprentice/19d70f8a-e391-4f58-82cf-d4ec6070f367
- **Markdown:** https://www.jobclerk.com/job/customer-services-apprentice/19d70f8a-e391-4f58-82cf-d4ec6070f367.md

## Summary

- **Status:** Live
- **Employer:** Hertfordshire Partnership University NHS Foundation Trust
- **Location:** The Colonnades (Trust Head Office)
- **Workplace type:** onsite
- **Profession:** Apprentice
- **Salary:** £15,600 per annum
- **Contract type:** 18 months (Fixed Term)
- **Employment type:** Full time - 37.5 hours per week
- **Closing date:** 2026-09-10T22:59:00.000Z
- **Posted:** 2026-08-27T23:02:01.555Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Hertfordshire/Hatfield/Hertfordshire_Partnership_NHS_Foundation_Trust/Administrative_Apprentice/Administrative_Apprentice-v8261189
- **Application URL:** https://apps.trac.jobs/job-advert/8261189?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.hpft.nhs.uk

## Job Content

### Job overview

Are you looking for an interesting and varied Reception-based apprenticeship within the Head Office of a busy Mental Health NHS Trust? Can you keep calm in busy and demanding situations? An opportunity has arisen for a Customer Service Apprentice to join our busy Team.

The role of the Customer Service Apprentice is an integral part of Trust Head Office and Corporate Services Team and the right candidate will be trained at NVQ level in Customer Services administration and will also train alongside the existing Centre Management Assistant and Site Manager in order to gain experience of the day to day running of Head Office and the wider organisation within corporate services.

The right candidate will already be computer literate and have some knowledge of Microsoft Office applications as well as a willingness to learn.

If successful, you will be able to show your ability to work in a challenging and interesting environment and will have the opportunity to develop outstanding interpersonal and communication skills to progress your career development at the end of your apprenticeship.

### Main duties of the job

The role of the Customer Services Apprentice will be an integral part of the Corporate Office Team and is crucial to the efficient running of Trust Head Office. They will have on the job training to understand the smooth running of the learning and development centre, supporting the room booking system and ensuring the training rooms are set up to a high standard. They will have the opportunity of receiving an NVQ in Customer Services administration. This Apprentice will provide full customer services reception support and will also provide support to the Corporate Services team at busy periods.

### Detailed job description and main responsibilities

Please see attached job description and person specification for further details and for and informal discussion please contact Gill Stevens

## Person Specification

### PREVIOUS EXPERIENCE

**Essential**

- Knowledge of keyboard and admin skills including AI

### SKILLS/KNOWLEDGE/ABILITY

**Essential**

- Excellent verbal and written communication skills, in person, on the telephone, or electronically and keyboard skills.

### QUALIFICATIONS/EDUCATION/TRAINING

**Essential**

- Good general education to GCSE standard or above
- Keyboard skills
- Willingness to work towards NVQ Customer Service qualification

## Documents

- [refer a friend (pdf, 160.5kb)](https://www.healthjobsuk.com/documents?ddoc=2083)
- [staff benefits (pdf, 888.5kb)](https://www.healthjobsuk.com/documents?ddoc=2165)
- [job description and personal specification (pdf, 353.9kb)](https://www.healthjobsuk.com/documents?vdoc=10574950)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.