# Customer Service Fleet Administrator > NHS job listing from Job Clerk for Northumbria Healthcare NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/customer-service-fleet-administrator/bc338788-72cf-4988-8a56-d8c1f54db9ee - **Markdown:** https://www.jobclerk.com/job/customer-service-fleet-administrator/bc338788-72cf-4988-8a56-d8c1f54db9ee.md ## Summary - **Status:** Live - **Employer:** Northumbria Healthcare NHS Foundation Trust - **Town:** North Shields - **Region:** North East and Yorkshire - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £27,476 Fixed salary plus bonus - **Contract type:** Permanent - **Employment type:** Full time, Part time, Flexible working, 37.5 hours per week - **Closing date:** 2026-06-09T23:59:00.000Z - **Posted:** 2026-05-27T13:13:38.458Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Tyne_Wear/Seaton_Deleval/Northumbria_Healthcare_NHCT_Northumbria_Healthcare_NHS_Foundation_Trust/Customer_Services/Customer_Services-v8016072 - **Application URL:** https://apps.trac.jobs/job-advert/8016072?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.northumbria.nhs.uk ## Job Content ### Job overview An exciting opportunity has arisen to join the Fleet Solutions team who manage salary sacrifice schemes. The successful candidate will be required to work in a fast-paced environment and mainly deal with customer queries via email and on the telephone. This role will specifically deal with customer queries and complaints as part of the customer service team. Candidates with previous customer service and complaints handling experience is desirable but not essential. Full training will be provided. This is an exciting opportunity to join a commercially focused department within Northumbria Healthcare NHS Foundation Trust. This is an office based post. Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received ### Main duties of the job Being part of the Fleet Solutions team means that you are part of the Northumbria Family. The main duties of the role focus around administrative tasks relating to the management of salary sacrifice schemes. The successful candidate will be required to work in the customer service team dealing with customer queries and complaints. The main duties of the role will involve fact finding and compiling data from different sources. Excellent communication skills are essential. The successful candidate must be confident using different Microsoft Office packages and also navigating web based systems. ### Detailed job description and main responsibilities As part of the customer service team, the successful candidate will be required to do the following key duties - - analyse inbound emails to assess key points to be investigated - triage cases and assign to the correct escalation point - communicate with internal and external stakeholders to comprehensively fact find and decipher key information - liaise with internal and external stakeholders to gather information and negotiate case resolutions - manage their own caseload ## Job Details An exciting opportunity has arisen to join the Fleet Solutions team who manage salary sacrifice schemes. The successful candidate will be required to work in a fast-paced environment and mainly deal with customer queries via email and on the telephone. This role will specifically deal with customer queries and complaints as part of the customer service team. Candidates with previous customer service and complaints handling experience is desirable but not essential. Full training will be provided. This is an exciting opportunity to join a commercially focused department within Northumbria Healthcare NHS Foundation Trust. This is an office based post. Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received ## Job Description Being part of the Fleet Solutions team means that you are part of the Northumbria Family. The main duties of the role focus around administrative tasks relating to the management of salary sacrifice schemes. The successful candidate will be required to work in the customer service team dealing with customer queries and complaints. The main duties of the role will involve fact finding and compiling data from different sources. Excellent communication skills are essential. The successful candidate must be confident using different Microsoft Office packages and also navigating web based systems. ## Responsibilities As part of the customer service team, the successful candidate will be required to do the following key duties - analyse inbound emails to assess key points to be investigated triage cases and assign to the correct escalation point communicate with internal and external stakeholders to comprehensively fact find and decipher key information liaise with internal and external stakeholders to gather information and negotiate case resolutions manage their own caseload ## Person Specification ### Qualifications **Essential** - Academically educated to A level/NVQ level 3 standard or relevant experience in a customer service environment or business administration. ### Experience and knowledge **Essential** - Knowledge and expertise gained through experience of working within the financial and/or transport/motor industry/staff benefit fields or a customer service related industry. - Knowledge or experience of working with databases. **Desirable** - Call Centre Experience - Good communication skills - Previous experience of managing customer complaints ## Documents - [trust compact (pdf, 515.6kb)](https://www.healthjobsuk.com/documents?edoc=3037) - [guidance for applicants (pdf, 1.4mb)](https://www.healthjobsuk.com/documents?edoc=2867) - [northumbria privacy policy (pdf, 520.6kb)](https://www.healthjobsuk.com/documents?edoc=1899) - [customer services fleet administrator level 3 (pdf, 632.5kb)](https://www.healthjobsuk.com/documents?vdoc=10302061) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.