# Customer Service Fleet Administrator > NHS job listing from Job Clerk for Northumbria Healthcare NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/customer-service-fleet-administrator/8b997699-69c7-4e94-9467-8ac55233ef37 - **Markdown:** https://www.jobclerk.com/job/customer-service-fleet-administrator/8b997699-69c7-4e94-9467-8ac55233ef37.md ## Summary - **Status:** Live - **Employer:** Northumbria Healthcare NHS Foundation Trust - **Town:** North Shields - **Region:** North East and Yorkshire - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum plus bonus - **Contract type:** Permanent - **Employment type:** Full time, Part time, Flexible working, 37.5 hours per week - **Closing date:** 2026-06-14T23:59:00.000Z - **Posted:** 2026-05-29T11:43:23.597Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Tyne_Wear/Seaton_Deleval/Northumbria_Healthcare_NHCT_Northumbria_Healthcare_NHS_Foundation_Trust/Customer_Services/Customer_Services-v8032019 - **Application URL:** https://apps.trac.jobs/job-advert/8032019?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.northumbria.nhs.uk ## Job Content ### Job overview An exciting opportunity has arisen to join the fast paced Fleet Solutions team who manage salary sacrifice schemes. The successful candidate will be required to work in a fast-paced environment and mainly deal with customer queries via email and on the telephone. Candidates with previous call centre experience desirable but not essential, as long as the candidate is willing to learn on the job.  Full training will be provided. The successful candidate must be confident in handling both inbound and outbound calls in large volumes on a daily basis. This is an exciting opportunity to join a commercially focused department within Northumbria Healthcare NHS Foundation Trust. Previous applicants need not apply. This is an office based post. Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received ### Main duties of the job Being part of the Fleet Solutions team means that you are part of the Northumbria Family. The main duties of the role focus around administrative tasks relating to the management of salary sacrifice schemes. The successful candidate will be required to field incoming calls, manage employee queries via email and also carry out administrative tasks necessary to the schemes that we operate. The successful candidate must be confident using different Microsoft Office packages and also navigating web based systems. ### Detailed job description and main responsibilities - Develop and maintain relationships with key industry personnel, e.g. Vehicle Manufacturers, NHS approved leasing companies, client Trust liaison officers, insurance company staff, Home Electronic Scheme suppliers, government officials and other key external contacts. - Handle all problems/issues relating to the provision of lease cars and the subsequent delivery, on-going maintenance, insurance and payments. This process involves complex queries and negotiation is often necessary, as is a sensitive approach. - Deal with a wide variety of queries from; employees, leasing companies, dealers, pool car providers/users, insurance brokers and managers/budget holders. - Required to provide contentious information e.g. the challenging of and/or withdrawal of Trust employees’ entitlement to a lease car or advising drivers are liable to pay for damage to cars. This information must be relayed in a professional and non-confrontational manner. - The post holder is required to explain financial aspects of both schemes. This includes; how costs to drivers vary with different vehicle types, mileages and the effect that benefit in kind has on user’s tax codes. - Describe and explain technical specifications of different manufacturers and models of car. - Understand and explain the varying complexities of salary sacrifice and how these relate to car lease and home electronic schemes. - Manage the delivery of vehicles with lease companies/dealers, which often includes the rescheduling of vehicle delivery dates, often at very short notice and with inconvenience and cost to suppliers. - Manage the process of Home Electronics from enquiry to order to delivery to end of lease, with customers and their employees. - Ensure vehicles are ordered at the most advantageous price from the panel of suppliers to gain best value for the trust and its customers. - Evaluate quotations for repairs of vehicles, assess if quote is reasonable and if so approve. - Responsible for converting quotations into placed business. - Identify and react to potential customer enquiries ensuring a very high level of accuracy. - Work efficiently and enthusiastically towards the team targets. - Identify and highlight potential sales opportunities e.g. targeted vehicles. - Handle potential customers who have; registered on the system but not progressed to the quotation stage, obtained quotes but not ordered and accepted quotes but not returned complete paperwork. - Engage with customers on the ‘live chat’ area of the website (when developed). - Responsible for answering routine customer queries prior to point of order ensuring the highest possible conversion rates are achieved. - Handle routine queries from drivers over the sales element of the scheme. ## Job Details An exciting opportunity has arisen to join the fast paced Fleet Solutions team who manage salary sacrifice schemes. The successful candidate will be required to work in a fast-paced environment and mainly deal with customer queries via email and on the telephone. Candidates with previous call centre experience desirable but not essential, as long as the candidate is willing to learn on the job. Full training will be provided. The successful candidate must be confident in handling both inbound and outbound calls in large volumes on a daily basis. This is an exciting opportunity to join a commercially focused department within Northumbria Healthcare NHS Foundation Trust. Previous applicants need not apply. This is an office based post. Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received ## Job Description Being part of the Fleet Solutions team means that you are part of the Northumbria Family. The main duties of the role focus around administrative tasks relating to the management of salary sacrifice schemes. The successful candidate will be required to field incoming calls, manage employee queries via email and also carry out administrative tasks necessary to the schemes that we operate. The successful candidate must be confident using different Microsoft Office packages and also navigating web based systems. ## Responsibilities Develop and maintain relationships with key industry personnel, e.g. Vehicle Manufacturers, NHS approved leasing companies, client Trust liaison officers, insurance company staff, Home Electronic Scheme suppliers, government officials and other key external contacts. Handle all problems/issues relating to the provision of lease cars and the subsequent delivery, on-going maintenance, insurance and payments. This process involves complex queries and negotiation is often necessary, as is a sensitive approach. Deal with a wide variety of queries from; employees, leasing companies, dealers, pool car providers/users, insurance brokers and managers/budget holders. Required to provide contentious information e.g. the challenging of and/or withdrawal of Trust employees’ entitlement to a lease car or advising drivers are liable to pay for damage to cars. This information must be relayed in a professional and non-confrontational manner. The post holder is required to explain financial aspects of both schemes. This includes; how costs to drivers vary with different vehicle types, mileages and the effect that benefit in kind has on user’s tax codes. Describe and explain technical specifications of different manufacturers and models of car. Understand and explain the varying complexities of salary sacrifice and how these relate to car lease and home electronic schemes. Manage the delivery of vehicles with lease companies/dealers, which often includes the rescheduling of vehicle delivery dates, often at very short notice and with inconvenience and cost to suppliers. Manage the process of Home Electronics from enquiry to order to delivery to end of lease, with customers and their employees. Ensure vehicles are ordered at the most advantageous price from the panel of suppliers to gain best value for the trust and its customers. Evaluate quotations for repairs of vehicles, assess if quote is reasonable and if so approve. Responsible for converting quotations into placed business. Identify and react to potential customer enquiries ensuring a very high level of accuracy. Work efficiently and enthusiastically towards the team targets. Identify and highlight potential sales opportunities e.g. targeted vehicles. Handle potential customers who have; registered on the system but not progressed to the quotation stage, obtained quotes but not ordered and accepted quotes but not returned complete paperwork. Engage with customers on the ‘live chat’ area of the website (when developed). Responsible for answering routine customer queries prior to point of order ensuring the highest possible conversion rates are achieved. Handle routine queries from drivers over the sales element of the scheme. ## Person Specification ### Qualifications **Essential** - Academically educated to A level/NVQ level 3 standard or relevant experience in a customer service environment or business administration. ### Experience and knowledge **Essential** - Knowledge and expertise gained through experience of working within the financial and/or transport/motor industry/staff benefit fields or a customer service related industry. - Knowledge or experience of working with databases. **Desirable** - Call Centre Experience - Good communication skills ## Documents - [trust compact (pdf, 515.6kb)](https://www.healthjobsuk.com/documents?edoc=3037) - [guidance for applicants (pdf, 1.4mb)](https://www.healthjobsuk.com/documents?edoc=2867) - [northumbria privacy policy (pdf, 520.6kb)](https://www.healthjobsuk.com/documents?edoc=1899) - [customer services fleet administrator level 3 (pdf, 632.5kb)](https://www.healthjobsuk.com/documents?vdoc=10319615) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.