# Customer Service Fleet Administrator - Customer Service Team

> NHS job listing from Job Clerk for Northumbria Healthcare NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/customer-service-fleet-administrator-customer-service-team/0df54f6e-3e0f-41e6-bc6d-64f9824ddd03
- **Markdown:** https://www.jobclerk.com/job/customer-service-fleet-administrator-customer-service-team/0df54f6e-3e0f-41e6-bc6d-64f9824ddd03.md

## Summary

- **Status:** Live
- **Employer:** Northumbria Healthcare NHS Foundation Trust
- **Location:** Northumbria House
- **Workplace type:** onsite
- **Profession:** Administrator
- **Salary:** £25,760 - £27,476 per annum plus bonus
- **Contract type:** Permanent
- **Employment type:** Full time, Part time, Flexible working, 37.5 hours per week
- **Closing date:** 2026-09-14T22:59:00.000Z
- **Posted:** 2026-09-01T11:02:58.319Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Tyne_Wear/Seaton_Deleval/Northumbria_Healthcare_NHCT_Northumbria_Healthcare_NHS_Foundation_Trust/Customer_Services/Customer_Services-v8249517
- **Application URL:** https://apps.trac.jobs/job-advert/8249517?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.northumbria.nhs.uk

## Job Content

### Job overview

An exciting opportunity has arisen to join the fast paced Fleet Solutions team who manage salary sacrifice schemes.

The successful candidate will be required to work in a fast-paced environment and mainly deal with customer service enquiries, feedback and complaints.

Candidates with previous customer service experience is essential. Full training will be provided.

The successful candidate must be confident in handling high volumes of email and administration tasks.

This is an exciting opportunity to join a commercially focused department within Northumbria Healthcare NHS Foundation Trust.

Previous applicants need not apply.

This is an office based post.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received

### Main duties of the job

Being part of the Fleet Solutions team means that you are part of the Northumbria Family. The main duties of the role focus around administrative tasks relating to the management of salary sacrifice schemes.

The successful candidate will be required to triage customer enquiries, feedback and complaints. Through training, they will then be required to fact find and compose responses via email, whilst sometimes being required to make outbound calls.

The successful candidate must be confident using different Microsoft Office packages and also navigating web based systems.

### Detailed job description and main responsibilities

- analyse inbound emails to assess key points to be investigated
- triage cases and assign to the correct escalation point
- communicate with internal and external stakeholders to comprehensively fact find and decipher key information
- liaise with internal and external stakeholders to gather information and negotiate case resolutions
- manage own caseload

## Person Specification

### Qualifications

**Essential**

- Academically educated to A level/NVQ level 3 standard or relevant experience in a customer service environment or business administration.

### Experience and knowledge

**Essential**

- Knowledge and expertise gained through experience of working within the financial and/or transport/motor industry/staff benefit fields or a customer service related industry.
- Knowledge or experience of working with databases.

**Desirable**

- Call Centre experience
- Previous experience in a complaints response role

## Documents

- [trust compact (pdf, 515.6kb)](https://www.healthjobsuk.com/documents?edoc=3037)
- [guidance for applicants (pdf, 1.4mb)](https://www.healthjobsuk.com/documents?edoc=2867)
- [northumbria privacy policy (pdf, 520.6kb)](https://www.healthjobsuk.com/documents?edoc=1899)
- [customer services nhs fs l3 (pdf, 488.6kb)](https://www.healthjobsuk.com/documents?vdoc=10561633)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.