# Customer Service Assistant

> NHS job listing from Job Clerk for Star Lane Medical Centre.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/customer-service-assistant/a25713ac-4eca-413d-b51c-d5a5ed605fad
- **Markdown:** https://www.jobclerk.com/job/customer-service-assistant/a25713ac-4eca-413d-b51c-d5a5ed605fad.md

## Summary

- **Status:** Live
- **Employer:** Star Lane Medical Centre
- **Location:** 121 Star Lane, Canning Town, Newham, E16 4QH, United Kingdom
- **Workplace type:** onsite
- **Profession:** Assistant
- **Salary:** £12.21 to £13.21

                    an hour
- **Contract type:** Permanent
- **Employment type:** Part-time
- **Closing date:** 2026-09-20T23:59:00.000Z
- **Posted:** 2026-09-07T09:53:39.378Z
- **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/A2741-26-0004
- **Application URL:** https://www.jobs.nhs.uk/candidate/application/A2741-26-0004/pre-application-questions-pause?referrer=jobadvert&ref=A2741-26-0004
- **Employer website:** https://www.starlanemedicalcentre.nhs.uk

## Job Content

### Job summary

We are looking for a caring, dynamic, and capable person who will work with the team to deliver exceptional service to patients, colleagues, and other stakeholders.

### Main duties of the job

You will be passionate about providing excellent customer service to our patients. Communication and IT are key with the ability to organise and prioritise tasks. Verbal and written skills will be of a high standard.

Duties:

- Handle inbound customer queries in person, via telephone, email, NHS app, texting, acting in a professional manner.
- General Administrative support
- Maintaining records
- Building security

### About us

We are a training practice with a friendly team. The Medical Centre is situated in Canning Town, London Borough of Newham. We are also part of the South One Newham Primary Care Network (PCN)

### Details

- Date posted: 07 September 2026
- Pay scheme: Other
- Salary: £12.21 to £13.21 an hour
- Contract: Permanent
- Working pattern: Part-time
- Reference number: A2741-26-0004
- Job locations: 121 Star Lane, Canning Town, Newham, E16 4QH, United Kingdom

### Job responsibilities

- Greeting and Assisting Patients: They are the first point of contact for patients, greeting them and assisting with their needs, whether in person or over the phone
- Appointment Management: Scheduling and managing appointments for patients, including handling cancellations and rescheduling.
- Telephone and Email Management: Answering calls and emails, directing them to the appropriate staff, and taking messages when necessary.
- Administrative Support: Providing administrative support to doctors and nurses, including filing patient records, processing repeat prescriptions, and managing patient referrals.
- Handling Patient Enquiries: Addressing patient enquiries efficiently and courteously, whether they are about appointments, prescriptions, or general practice information.
- Maintaining Records: Ensuring that patient records are up-to-date and accurately filed.
- Building Security: Ensuring the security of the practice premises, including opening and closing the surgery.

## Person Specification

### Experience

**Essential**

- Previous experience in a customer service or administrative role.
- Strong literacy, numeracy, and IT skills are essential.
- Good communication, organizational, and customer service skills.
- Friendly, patient, and understanding, with the ability to work accurately and methodically.
- The ability to handle stressful situations and deal with upset or angry patients.

**Desirable**

- Experience specifically in a healthcare setting, such as another GP practice.

### Qualifications

**Essential**

- A good standard of GCSEs, particularly in English and Maths, is preferred

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.