# Contracts and Performance Manager (Operations) > NHS job listing from Job Clerk for Quay Health Solutions CIC. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/contracts-and-performance-manager-operations/4aae47d0-3dbf-4c95-8599-33e2c5939163 - **Markdown:** https://www.jobclerk.com/job/contracts-and-performance-manager-operations/4aae47d0-3dbf-4c95-8599-33e2c5939163.md ## Summary - **Status:** Live - **Employer:** Quay Health Solutions CIC - **Location:** Spa Medical Centre, 50 Old Jamaica Road, London, SE16 4BL, United Kingdom; New Mill Street Surgery - **Workplace type:** onsite - **Profession:** Manager and corporate - **Salary:** £66270.00 to £73400.00 - **Contract type:** Fixed-Term - **Employment type:** Full-time - **Closing date:** 2026-08-31T23:59:00.000Z - **Posted:** 2026-08-12T14:04:32.874Z - **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/A0918-26-0022 - **Application URL:** https://www.jobs.nhs.uk/candidate/application/A0918-26-0022/pre-application-questions-pause?referrer=jobadvert&ref=A0918-26-0022 - **Employer website:** https://www.quayhealthsolutions.co.uk ## Job Content ### Job summary The Contracts and Performance Manager will be a key member of the QHS management team. The postholder will ensure the efficient and effective delivery of a range of primary care services in alignment with organisational objectives and contractual obligations. They will play a pivotal role in managing a portfolio of Federation and Primary Care Network contracts, identifying opportunities for service development and improvement and optimising performance to enhance the quality of health services for the residents of north Southwark. ### Main duties of the job The postholder will oversee the life-cycle of contracts, from procurement, and negotiating variances to implementation and remedial action plans, ensuring compliance with regulatory requirements and contractual agreements. The role will encompass operational oversight, contract performance management through monitoring of KPIs to inform service improvement, and thorough contract finance management. The ability to influence cross-departmental teams to work collaboratively is key. ### About us Thirteen practices in north Southwark stand together as Quay Health Solutions (QHS) Community Interest Company jointly delivering services that improve outcomes for over 200,000 registered patients. From July 2019 member practices have come together as North Southwark Primary Care Network (PCN) providing the building blocks for at scale service delivery and wider system integration through three Neighbourhoods. These are the delivery units for integrated place-based care, bringing together local health and care organisations (including social care, the voluntary sector and patient groups) to work to deliver more joined up, patient-centred services. As part of the NHS 10-year Plan, QHS has joined with the South Southwark GP Federation, Improving Health Limited (IHL) to partner with Guys & St. Thomas NHS Foundation Trust (GSTT) to deliver the Southwark integrator function. Neighbourhood health service integrators have been tasked with establishing the foundations and building the relationships needed to deliver proactive, integrated and equitable neighbourhood health services shaped by local communities. Integrators will provide the vital infrastructure, connections and coordination needed to turn policy into practice and bring care closer to home. ### Details - Date posted: 12 August 2026 - Pay scheme: Other - Salary: £66,270 to £73,400 a year Dependent on skills and experience - Contract: Fixed term - Duration: 12 months - Working pattern: Full-time - Reference number: A0918-26-0022 - Job locations: Spa Medical Centre, 50 Old Jamaica Road, London, SE16 4BL, United Kingdom, New Mill Street Surgery, 1 Wolseley Street, LONDON, SE1 2BP, United Kingdom ### Job responsibilities Please refer to the detailed job description attached outlining the key duties and responsibilities of the role. ## Person Specification ### Skills **Essential** - Positive and collaborative outlook - Excellent standard of literacy and numeracy skills - Exceptional communication, interpersonal, and influencing skills; diplomacy and ability to build relationships and work effectively with diverse stakeholders, including multi-agency co-ordination - Advanced IT skills, including Microsoft Word, Outlook, Teams and Excel - Ability to work autonomously and make informed decisions based on contract knowledge and experience, working to tight and changing deadlines - Strong analytical skills and a data-driven approach to problem-solving and decision-making - Effective time management, planning and organising skills - Confident and resilient - Ability to build effective working relationships with staff and managers at all levels - Ability to produce accurate and timely written reports for internal and external meetings - Ability to produce presentations and dashboards for workstreams, to keep SMT and Board members up to date - Calm under pressure ### Experience **Essential** - Proven ability of managing multiple contracts simultaneously - Negotiating service level agreements, performance clauses and bid costs - Proven ability of monitoring KPIs, leading performance reporting across multi-site operations, embedding continuous improvement and accountability - Knowledge and experience of NHS Standard Contracts - In-depth understanding of procurement and tender processes. - Knowledge and experience of population health management principles **Desirable** - Experience of managing projects - Understanding of NHS Primary Care structures and funding mechanisms - Experience within a GP Federation, PCN or Primary Care organisation - Experience of contract mobilisation - Experience supporting business development and tender processes - Experience using Power BI or equivalent reporting tools ### Flexibility **Essential** - Ability and willingness to travel between all QHS sites and member practices as required - Able to pivot at short notice to take on other tasks to cover colleagues ### Qualifications **Essential** - Degree or equivalent level of experience ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.