# Contact Centre Agent

> NHS job listing from Job Clerk for Sandwell and West Birmingham Hospitals NHS Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/contact-centre-agent/35c834eb-39af-49af-84f7-4ef924a9681d
- **Markdown:** https://www.jobclerk.com/job/contact-centre-agent/35c834eb-39af-49af-84f7-4ef924a9681d.md

## Summary

- **Status:** Live
- **Employer:** Sandwell and West Birmingham Hospitals NHS Trust
- **Town:** West Bromwich
- **Region:** Midlands
- **Country:** England
- **Grade:** Band 2
- **Salary:** £25,272 pro rata per annum
- **Contract type:** Permanent
- **Employment type:** Part time - 22.5 hours per week (15 hours, 16 hours and 22.5 hours available)
- **Closing date:** 2026-08-06T23:59:00.000Z
- **Posted:** 2026-07-23T11:32:11.087Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Birmingham_Black_Country/SandwellBirmingham/Sandwell_West_Birmingham_NHS_Trust/PCCT_Admin/PCCT_Admin-v7494734
- **Application URL:** https://apps.trac.jobs/job-advert/7494734?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.swbh.nhs.uk

## Job Content

### Job overview

This is an exciting opportunity for administrator to assist our growing Primary Care, Community & Therapies Clinical Group which provides both inpatient, outpatient and community therapies and nursing in providing an effective and efficient comprehensive administrative service including the production of clinical correspondence to referring agents or onward referral service to support the work of the Clinical Staff within the Group.

Experience of typing correspondence, managing clinical diaries and referral management according to the guidelines is desirable.  You will be expected to provide a full centralised automated appointment system by undertaking duties within the community and therapies single point of access centres.

### Main duties of the job

There will be a requirement to learn the patient administration systems to work effectively within a paperless environment.

There are 3 part-time positions;

- 16 hours a week, working Monday - Friday. You will be expected to participate in the 2 tier shift pattern to provide administrative, working 08:00 – 16:00, 09.00 – 17.00  on a rota basis along with weekend working to facilitate 7 day working and bank holidays as and when required. This position requires on-site working.
- 15 hours a week, working a Thursday and Friday . You will be expected to participate in the 3 shift pattern to provide administrative, working 08:00 – 16:00, 09.00 – 17.00 or 10.00 – 18.00 on a rota basis along with weekend working to facilitate 7 day working and bank holidays as and when required. This position requires on-site working.
- 22.5 hours a week, working Monday, Tuesday and a Friday. You will be expectred to  work as part of a 2 tier shift pattern of 8:00 - 16:00 or 9:00 - 17:00 on a rota basis. This position requires on-site working.

The successful candidate will enhance our team by having the following experience and qualities;

GCE/GCSE English & Maths at Grade C or equivalent qualification

Excellent communication skills to deal with patients, colleagues and referring agents

Ability to prioritise own work and work under pressure with conflicting demands

Able to work well as part of a team

### Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification for full details of what this role entails.

## Person Specification

### Experience

**Essential**

- Previous clerical experience.
- Customer Service Experience

**Desirable**

- Previous NHS experience
- Experience of patient information systems (e.g. Medway or PIMS)

### Qualifications

**Essential**

- GCSE English and Maths or equivalent

**Desirable**

- European Computer Driving Licence qualifications (ECDL).
- NVQ Customer Care (or equivalent).

## Documents

- [band 2 person spec (pdf, 128.4kb)](https://www.healthjobsuk.com/documents?vdoc=9743236)
- [swb- sustainability (pdf, 49.1kb)](https://www.healthjobsuk.com/documents?edoc=2657)
- [contact centre agent (pdf, 144.6kb)](https://www.healthjobsuk.com/documents?vdoc=9743235)
- [candidate briefing pack (pdf, 1.3mb)](https://www.healthjobsuk.com/documents?edoc=2982)
- [swb reward & recognition guide (pdf, 704.4kb)](https://www.healthjobsuk.com/documents?edoc=2604)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.