# Concerns Coordinator > NHS job listing from Job Clerk for Cwm Taf Morgannwg University Health Board. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/concerns-coordinator/44aa0657-1d2c-4208-9fa6-6dff2d8e106c - **Markdown:** https://www.jobclerk.com/job/concerns-coordinator/44aa0657-1d2c-4208-9fa6-6dff2d8e106c.md ## Summary - **Status:** Live - **Employer:** Cwm Taf Morgannwg University Health Board - **Town:** Cardiff - **Region:** Cardiff - **Country:** Wales - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £26,813 - £27,890 per annum - **Contract type:** 6 months (secondment/fixed term for 6 months from start date to cover a secondment) - **Employment type:** Full time - 37.5 hours per week (Required to work 5 days per week and be office based, start and finish times will be in line with the core hours of business (08:00-18:00) - **Closing date:** 2026-06-28T23:59:00.000Z - **Posted:** 2026-06-15T12:01:05.595Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Merthyr_Tydfil/Abercynon/Cwm_Taf_Morgannwg_University_Health_Board/Patient_Care_Safety/Patient_Care_Safety-v7719969 - **Application URL:** https://apps.trac.jobs/job-advert/7719969?ShowJobAdvert=&feedid=9002 - **Employer website:** https://ctmuhb.nhs.wales ## Job Content ### Job overview To undertake clerical and processing database tasks to support the Concerns Teams in handling and the management of complaints and associated process around duty of candour in accordance with Cwm Taf Morgannwg University Health Board (CTMUHB) policies and procedures and local processes, procedures, and performance standards. To provide general co-ordination and support to the Concerns Team. To be responsible for co-ordination of the weekly reports for the Quality & Safety Team. To liaise with all members of the Health Care setting, including secondary and community teams in addition to other departments. To work independently as work is managed rather than supervised This post is  secondment/fixed term for 6 months from start date to cover a secondment.  If you are interested in applying for it as a secondment, please obtain permission from your current line manager prior to applying. ### Main duties of the job Varied duties to include but not limited to,  undertaking clerical and processing database tasks to support the Concerns Teams in the handling and the management of complaints and the associated process around duty of candour in accordance with Cwm Taf Morgannwg University Health Board (CTMUHB) policies and procedures and local processes, procedures, and performance standards. We are delighted to invite motivated and compassionate individuals to apply for this dynamic and pivotal role within our team. As a Complaints Coordinator, you will be at the heart of our organisation’s commitment to listening, learning, and continuously improving the experience of those we serve. Each day brings the opportunity to engage directly with service users, facilitate the resolution of concerns, and play a key role in shaping meaningful change. If you thrive in a role where no two days are the same, enjoy building constructive relationships, and are passionate about making a genuine difference, we would be excited to welcome you to join us. For further duties of this role please refer to the Job Description. ### Detailed job description and main responsibilities To undertake clerical and processing database tasks to support the Concerns Teams in handling and the management of complaints and associated process around duty of candour in accordance with Cwm Taf Morgannwg University Health Board (CTMUHB) policies and procedures and local processes, procedures, and performance standards. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac ## Job Details To undertake clerical and processing database tasks to support the Concerns Teams in handling and the management of complaints and associated process around duty of candour in accordance with Cwm Taf Morgannwg University Health Board (CTMUHB) policies and procedures and local processes, procedures, and performance standards. To provide general co-ordination and support to the Concerns Team. To be responsible for co-ordination of the weekly reports for the Quality & Safety Team. To liaise with all members of the Health Care setting, including secondary and community teams in addition to other departments. To work independently as work is managed rather than supervised This post is secondment/fixed term for 6 months from start date to cover a secondment. If you are interested in applying for it as a secondment, please obtain permission from your current line manager prior to applying. ## Job Description Varied duties to include but not limited to, undertaking clerical and processing database tasks to support the Concerns Teams in the handling and the management of complaints and the associated process around duty of candour in accordance with Cwm Taf Morgannwg University Health Board (CTMUHB) policies and procedures and local processes, procedures, and performance standards. We are delighted to invite motivated and compassionate individuals to apply for this dynamic and pivotal role within our team. As a Complaints Coordinator, you will be at the heart of our organisation’s commitment to listening, learning, and continuously improving the experience of those we serve. Each day brings the opportunity to engage directly with service users, facilitate the resolution of concerns, and play a key role in shaping meaningful change. If you thrive in a role where no two days are the same, enjoy building constructive relationships, and are passionate about making a genuine difference, we would be excited to welcome you to join us. For further duties of this role please refer to the Job Description. ## Responsibilities To undertake clerical and processing database tasks to support the Concerns Teams in handling and the management of complaints and associated process around duty of candour in accordance with Cwm Taf Morgannwg University Health Board (CTMUHB) policies and procedures and local processes, procedures, and performance standards. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac ## Person Specification ### Skills and Attributes **Essential** - Experienced user of Microsoft Word, Excel, and PowerPoint. Excellent verbal and written skills - Experience in working to high standards - Experience of dealing with sensitive information and sensitive situations in an appropriate manner - Experience of working within a team and ability to use own initiative and be proactive in line with the organisations Polices, Processess, Procedures, Values and Behaviours - Enthusiastic to improve patient, families, carers, relatives all individuals to include staff experience if needed within the helath care setting - Evidence of ability to work successfully under pressure - Flexible attitude and approach to work based on the needs of the Service demands **Desirable** - Experience of working within a NHS setting - Experience of producing reports via Datix or similar Risk Management Systems - Welsh language skills in Speaking/Listening at Level 3 or above ### Knowledge and Experience **Essential** - Qualifications and Knowledge - Skills and Attributes - Essential Commitment to Confidentiality - Emotional Resilience and Professionalism - Exceptional Communication and Telephone Manner - Accuracy and Attention to Detail - Strong Organisational and Prioritisation Skills - Empathy, Compassion and a Patient-Focused Mindset - Adaptability in an Evolving Role **Desirable** - Knowledge of DATIX Risk Managenent System - Knowledge of processing Concerns - Experience in Complaint Handling or Patient Experience Work - Some knowledge/awareness of relevant Legislation and NHS Frameworks - Experience Using Case Management Systems - Experience of potentially communicating with vulnerable individuals or families - Experience working within an environment where information can be distressing or emotionally challenging ### Governance, WellBeing, Knowledge **Desirable** - Understanding of confidentiality, data protection and GDPR principles - Awareness of the emotional impact of working with distressing or negative information - Experience dealing with sensitive, confidential or emotive information - Knowledge of NHS complaints procedures ## Documents - [jdps english (pdf, 672.5kb)](https://www.healthjobsuk.com/documents?vdoc=10000584) - [sdmp cymraeg (pdf, 808.5kb)](https://www.healthjobsuk.com/documents?vdoc=10369504) - [employee benefits (pdf, 1.2mb)](https://www.healthjobsuk.com/documents?edoc=2345) - [oh form - ig ffurflen (docx, 101.0kb)](https://www.healthjobsuk.com/documents?vdoc=10006049) - [welsh language guidance (pdf, 300.8kb)](https://www.healthjobsuk.com/documents?edoc=2974) - [guidance notes for applicants (pdf, 322.5kb)](https://www.healthjobsuk.com/documents?edoc=2845) - [nwssp recruitment services privacy notice (pdf, 404.2kb)](https://www.healthjobsuk.com/documents?edoc=1634) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.