# Complex Emotional Needs Team Administrator > NHS job listing from Job Clerk for Black Country Healthcare NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/complex-emotional-needs-team-administrator/a2880165-9431-423a-9641-ee8418a98c4c - **Markdown:** https://www.jobclerk.com/job/complex-emotional-needs-team-administrator/a2880165-9431-423a-9641-ee8418a98c4c.md ## Summary - **Status:** Live - **Employer:** Black Country Healthcare NHS Foundation Trust - **Town:** Dudley - **Region:** Midlands - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 pa - **Contract type:** 6 months (Fixed Term) - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-06-16T23:59:00.000Z - **Posted:** 2026-06-02T10:42:42.382Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/West_Midlands/Oldbury/Black_Country_Healthcare_NHS_Foundation_Trust/Complex_Emotional_Needs/Complex_Emotional_Needs-v7974901 - **Application URL:** https://apps.trac.jobs/job-advert/7974901?ShowJobAdvert=&feedid=9002 - **Employer website:** https://blackcountryhealthcare.nhs.uk ## Job Content ### Job overview An exciting opportunity has arisen for a Full time Team Administrator, to join the new Complex Emotional Needs Team which covers the Black Country The successful candidate will support clinical services in providing efficient administration resources to safely manage the daily team admin requirements with a patient centred approach. Provide comprehensive administrative support across various disciplines in CEN, creating correspondence to support clinical services to enable them to function safely, efficiently and effectively. All duties outlined are appropriate to the grade and the actual duties will be determined by the individual service/team. ### Main duties of the job - Carry out procurement of office supplies, review stationery requirements, order printed stationery and other ad hoc items as required by the team. - Maintain effective diary management as required by line manager. - Take notes or minutes, prepare agenda and action logs to support meetings as required as defined by operational procedures - Process referrals appropriately by booking appointments for groups or interventions and clinic appointments as required, arranging cancellation of appointments and rescheduling where requested in a timely manner - Manipulation of the Electronic Patient Record system to enter and retrieve patient data as required to support the navigation of referrals - Managing all incoming telephone calls politely and efficiently, taking messages as required and navigating all calls appropriately in line with the Standard Operating Procedure. - Preparing documentation in the form of letters and other correspondence as directed by the clinical team in an appropriate format ### Detailed job description and main responsibilities - Manage the processing of new referrals into the service in accordance with locally defined Standard Operating Procedures.  This may include registration of new patients onto the Electronic Patient Record (EPR) system and creating new referrals. - To work as part of a wider administration and clerical team providing cover and support to colleagues in CERT during periods of annual leave or sickness to ensure a continuous and seamless provision of service. - Take responsibility for your own understanding of Information Governance, confidentiality, security, data protection and Caldicott Principles. - To undertake any other duties of a similar nature consistent with the responsibilities of this post in order to provide a quality administration service. ## Job Details An exciting opportunity has arisen for a Full time Team Administrator, to join the new Complex Emotional Needs Team which covers the Black Country The successful candidate will support clinical services in providing efficient administration resources to safely manage the daily team admin requirements with a patient centred approach. Provide comprehensive administrative support across various disciplines in CEN, creating correspondence to support clinical services to enable them to function safely, efficiently and effectively. All duties outlined are appropriate to the grade and the actual duties will be determined by the individual service/team. ## Job Description Carry out procurement of office supplies, review stationery requirements, order printed stationery and other ad hoc items as required by the team. Maintain effective diary management as required by line manager. Take notes or minutes, prepare agenda and action logs to support meetings as required as defined by operational procedures Process referrals appropriately by booking appointments for groups or interventions and clinic appointments as required, arranging cancellation of appointments and rescheduling where requested in a timely manner Manipulation of the Electronic Patient Record system to enter and retrieve patient data as required to support the navigation of referrals Managing all incoming telephone calls politely and efficiently, taking messages as required and navigating all calls appropriately in line with the Standard Operating Procedure. Preparing documentation in the form of letters and other correspondence as directed by the clinical team in an appropriate format ## Responsibilities Manage the processing of new referrals into the service in accordance with locally defined Standard Operating Procedures. This may include registration of new patients onto the Electronic Patient Record (EPR) system and creating new referrals. To work as part of a wider administration and clerical team providing cover and support to colleagues in CERT during periods of annual leave or sickness to ensure a continuous and seamless provision of service. Take responsibility for your own understanding of Information Governance, confidentiality, security, data protection and Caldicott Principles. To undertake any other duties of a similar nature consistent with the responsibilities of this post in order to provide a quality administration service. ## Person Specification ### Skills **Essential** - - Excellent communication and interpersonal skills when dealing as first point of contact in person, on the telephone and in written correspondence. - Excellent planning and organising skills - Able to work to tight deadlines whilst ensuring work is of a high standard - Excellent word processing skills including accurate and speedy typing ### Education **Essential** - - NVQ level 3 Administration or equivalent or willing to work towards achieving an NVQ level 3 - GCSE English Grade C or above or equivalent qualification ### Knowledge **Essential** - - Knowledge of a range of administrative/secretarial procedures - Understanding of the Data Protection Act and NHS Code of Confidentiality **Desirable** - NHS Systems such as RIO ### Experience **Essential** - - Substantial recent experience of working in a busy administration environment - Experience in a customer facing role - Ability to be adaptive and flexible in response to additional workload - Meeting preparation and experience of co-ordinating meetings - Proficient in Microsoft Office package specifically Word, Excel, Outlook and MS Teams **Desirable** - NHS experience ## Documents - [cen admin ps (pdf, 461.3kb)](https://www.healthjobsuk.com/documents?vdoc=10257119) - [cen admin job description (pdf, 357.9kb)](https://www.healthjobsuk.com/documents?vdoc=10320912) - [bchft anti racist declaration (pdf, 222.8kb)](https://www.healthjobsuk.com/documents?edoc=2381) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.