# Complaints Manager, Band 6 > NHS job listing from Job Clerk for Gloucestershire Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/complaints-manager-band-6/aedddcc1-65a2-43ab-a553-7fd6382be095 - **Markdown:** https://www.jobclerk.com/job/complaints-manager-band-6/aedddcc1-65a2-43ab-a553-7fd6382be095.md ## Summary - **Status:** Live - **Employer:** Gloucestershire Hospitals NHS Foundation Trust - **Location:** Gloucestershire Royal Hospital - **Workplace type:** onsite - **Profession:** Manager and corporate - **Grade:** Band 6 - **Salary:** £39,959 - £48,117 (pa, pro rata if part-time) - **Contract type:** Permanent - **Employment type:** Part time, Flexible working, 29 hours per week - **Closing date:** 2026-09-08T22:59:00.000Z - **Posted:** 2026-08-25T08:10:50.534Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Gloucestershire/Gloucester/Gloucestershire_Hospitals_NHS_Foundation_Trust/Complaints/Complaints-v8240407 - **Application URL:** https://apps.trac.jobs/job-advert/8240407?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.gloshospitals.nhs.uk ## Job Content ### Job overview Complaints Manager, Band 6 (29 hours a week) The Patient Investigation and Learning Team are looking for a flexible, dedicated and resilient Band 6 Complaints Manager. The successful applicant will be expected to contribute to Departmental objectives in the process and management of complaints, ensuring compliance with external regulations and standards. ### Main duties of the job The successful applicant will be pro-active, adaptable, highly motivated with exceptional administrative and communication skills. They will be well organised and able to work methodically, accurately and pay attention to detail. We are looking for a team member who possesses excellent interpersonal skills. To manage and investigate and follow up patients’ and relatives’ complaints relating to services, care and treatment delivered by GHNHSFT. To manage co-ordinating and preparing responses, ensuring the process is fair and equitable for all parties and complies with external regulations, standards and Trust policy and process. ### Detailed job description and main responsibilities The successful applicant will need to use active listening skills and empathy to obtain confidential information from complainants. Ensuring complaints are fully investigated and responses are comprehensive, sensitive and balanced within the agreed deadline by obtaining information from relevant clinical, nursing and managerial staff who have other competing priorities, seeking advice as required. The successful applicant will have their own caseload and will need to be able to prioritise conflicting demands to support with achieving national performance targets for complaints management as set by the Department of Health in the NHS Complaints Procedure. To work flexibly as part of the wider Patient Investigation and Learning Team, undertaking duties and activities relevant to level of post to improve the experience of patients and staff. ## Person Specification ### Experience **Essential** - Extensive use of Microsoft Office - Experience of liaison and partnership working with service users, carers, members of the public and a wide range of stakeholders **Desirable** - Experience of working in a clinical environment - Experience in a complaint process role - Experience of liaison effectively with both clinical and non-clinical staff ### Qualifications **Essential** - Degree level or an equivalent level of experience and knowledge **Desirable** - Experience of ongoing development and further training ### Knowledge and Skills **Essential** - Self-motivated and able to work unsupervised - Excellent written and verbal communication skills - Able to work prioritise and to work to tight deadlines - Able to analyse complex information **Desirable** - Knowledge of NHS Complaints procedure ## Documents - [why work for us - rewards and benefits (pdf, 3.7mb)](https://www.healthjobsuk.com/documents?edoc=2952) - [job description & person specification (docx, 108.8kb)](https://www.healthjobsuk.com/documents?vdoc=10564413) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.