# Community Unplanned Care Response and Triage Nurse > NHS job listing from Job Clerk for Norfolk Community Health and Care NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/community-unplanned-care-response-and-triage-nurse/2c62974f-9a75-4805-99e4-2f2ec920e363 - **Markdown:** https://www.jobclerk.com/job/community-unplanned-care-response-and-triage-nurse/2c62974f-9a75-4805-99e4-2f2ec920e363.md ## Summary - **Status:** Live - **Employer:** Norfolk Community Health and Care NHS Trust - **Town:** Norwich - **Region:** East of England - **Country:** England - **Profession:** Nurse (community and district) - **Grade:** Band 5 - **Salary:** £28,407 - £34,581 pro rata pa - **Contract type:** Permanent - **Employment type:** Full time, Part time, Home or remote working, 37.5 hours per week - **Closing date:** 2026-08-30T23:59:00.000Z - **Posted:** 2026-08-03T00:02:43.605Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Norfolk/Kings_Lynn/East_England_Community_Health_Care_NHS_Trust/Triage_Nurse/Triage_Nurse-v8186215 - **Application URL:** https://apps.trac.jobs/job-advert/8186215?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.norfolkcommunityhealthandcare.nhs.uk ## Job Content ### Job overview A vacancy has arisen within the Triage Team for the West Place and to support unplanned nursing care and catheter clinics in the community.  The applicant should ideally have excellent communication skills with a good understanding of IT systems.  Previous Community Nursing experience would be beneficial for this position. We are looking for a well-motivated team player who will be expected to work in a busy environment and able to meet the demands of this hard-working service.   Support and any additional training would be provided to ensure competency and skills are maintained. If you think you would be good fit for this role, apply now! The funding for this post is for 7 months at present, this is likely to extend or become substantive. Previous applicants need not apply. ### Main duties of the job To triage incoming referrals assessing the patient’s needs, determining the priority of care and processing the referrals accordingly. To contribute in the delivery of high standards of health care to patients within their own homes, care homes, the travelling community and in clinics, by assessing, planning, implementing and evaluating packages of care. The position will require visiting patients in their own environment to provide unplanned nursing care. ### Detailed job description and main responsibilities - Key Areas of Responsibility To process referrals by evaluating the information received and allocating to the appropriate service indicating the priority response necessary. To document triage notes in order that the patient’s record is complete and for audit purposes. To use information technology to process the referrals for the 80% triaging role. To liaise and communicate with the general public, other health care professionals, and multi-agencies on a daily basis. To assess, prescribe and deliver care packages for patients, for example with long term conditions, palliative care and rehabilitation needs, to achieve quality of life and independence where possible. To undertake unplanned care in conjunction with community nursing teams. To support community nursing teams with provision of care in catheter clinics To work within the integrated team to facilitate early discharge from hospital. To work within the integrated team to prevent unnecessary admission to hospital. To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users. - To process referrals by evaluating the information received and allocating to the appropriate service indicating the priority response necessary. - To document triage notes in order that the patient’s record is complete and for audit purposes. - To use information technology to process the referrals for the 80% triaging role. - To liaise and communicate with the general public, other health care professionals, and multi-agencies on a daily basis. - To assess, prescribe and deliver care packages for patients, for example with long term conditions, palliative care and rehabilitation needs, to achieve quality of life and independence where possible. - To undertake unplanned care in conjunction with community nursing teams. - To support community nursing teams with provision of care in catheter clinics - To work within the integrated team to facilitate early discharge from hospital. - To work within the integrated team to prevent unnecessary admission to hospital. - To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users. Please see attached job description / person spec for more information. ## Person Specification ### Other **Essential** - Must hold full and valid driving licence and have access to a vehicle - Good IT and keyboard skills ### Experience **Essential** - Experience of working in a multidisciplinary team - Experience of working with patients with multiple pathologies and delivering care plans to meet their needs **Desirable** - Experience in working within a community setting ### Communication **Essential** - Able to communicate effectively in written and verbal English Language ### Qualifications **Essential** - Current NMC Registration ### Skills and Knowledge **Essential** - Excellent communication skills - Highly motivated - Able to provide high standards of care - Tact and Diplomacy - Empathy and sensitivity - Ability to use own initiative - Good observational and reporting skills - Ability to manage stressful situations - Concentrate when undertaking patient care and inputting data / patient records - Good time management skills - Good interpersonal skills - Team Player - Work flexibly to accommodate patient / service needs **Desirable** - Knowledge of additional specialist areas through in-house training and short courses including palliative care, LTCs and diabetes management ### Personal and People Development **Essential** - Evidence of relevant experience and development - Support other staff **Desirable** - Willing to undertake appropriate training ### Personal Attributes / Behaviours (linked to the Trust’s Behaviour Framework) **Essential** - Able to identify with the Trust’s commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults. - Self awareness - Enthusiastic and able to work under pressure ## Documents - [about us (pdf, 119.8kb)](https://www.healthjobsuk.com/documents?vdoc=10490138) - [dbs guidance (pdf, 131.5kb)](https://www.healthjobsuk.com/documents?edoc=2219) - [nchc behaviours (pdf, 4.2mb)](https://www.healthjobsuk.com/documents?edoc=2218) - [privacy notice (pdf, 30.4kb)](https://www.healthjobsuk.com/documents?edoc=2215) - [application guidelines (pdf, 1.2mb)](https://www.healthjobsuk.com/documents?edoc=2216) - [person specification (pdf, 640.3kb)](https://www.healthjobsuk.com/documents?vdoc=10497119) - [application guidelines (pdf, 161.6kb)](https://www.healthjobsuk.com/documents?vdoc=10490137) - [nchc behaviours booklet (pdf, 533.4kb)](https://www.healthjobsuk.com/documents?vdoc=10490139) - [community unplanned care response and triage nurse jd (pdf, 640.3kb)](https://www.healthjobsuk.com/documents?vdoc=10497118) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.