# Community Support Worker - Falls Response OPEN EVENING! > NHS job listing from Job Clerk for Wye Valley NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/community-support-worker-falls-response-open-evening/a13ad99c-a578-4b00-a3e5-ab1a25525a9e - **Markdown:** https://www.jobclerk.com/job/community-support-worker-falls-response-open-evening/a13ad99c-a578-4b00-a3e5-ab1a25525a9e.md ## Summary - **Status:** Live - **Employer:** Wye Valley NHS Trust - **Location:** The County Hospital - **Workplace type:** onsite - **Profession:** Care support worker - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 pa pro rata - **Contract type:** Permanent: Full time or part time hours available - **Employment type:** Full time, Part time, Job share, Flexible working, Compressed hours, 37.5 hours per week ((Working hours between 8am - 8pm or 8am – 8pm, Rotational day and nights shifts required)) - **Closing date:** 2026-10-22T22:59:00.000Z - **Posted:** 2026-10-08T10:26:15.297Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Herefordshire/Hereford/Wye_Valley_NHS_Trust/Integrated_Services_Directorate/Integrated_Services_Directorate-v8352364 - **Application URL:** https://apps.trac.jobs/job-advert/8352364?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.wyevalley.nhs.uk ## Job Content ### Job overview ### **OPEN EVENING** 23RD OCTOBER from 5PM - 8PM Please attend our open evening at Nelson House HR4 0BG on the 23rd October from 5pm to 8pm where you can meet the team, and discuss the role. Please apply via NHS Jobs. Following your attendance at the open evening successful candidates will be invited to interview. When you're not out supporting our patients, you will be in the Single Point of Access HUB as part of the call handling team, you will be answering the phones, taking referrals from member of the public and healthcare professionals and supporting the wider teams. The Community Referral Hub will soon be operating 24/7, 7 days a week, 365 days a year. Due to the role requirements, you ideally need to be able to work 12 hour shifts and be able to work 1 weekend a month. This role will involve working rotational day and night shifts. A driving licence is essential for this role. We look forward to meeting you at the open event. ### Main duties of the job Once a call has been made to our Community referral hub (CRH) you will be required to attend the patients home within a 45 minute target time. - Assess the patients home to ensure that they are not injured and it is safe for you to assist - Support the patient in regaining an upright position, with the support of a multitude of equipment - Support the patient with any basic care requirements - Complete manual handling as appropriate for the scenario and in line with manual handling guidelines - Complete the IStumble evaluation form using our EMIS system for the patient - Complete the patient referral in its entirety - Complete any onwards referrals for the patient - Add any follow up calls & complete when necessary - Be part of the whole CRH Team - Take phone calls from community services, patients and other HCP's and ASC professionals and complete the referrals on the EMIS system - Being able to multi-task and using an array of different systems - Using a computer will be a big part of your role - Being able to either touch type or type confidently at a steady speed - Understanding that you are part of a much wider team - Being adaptive and moving quickly with new processes that are implemented - Having a positive and a can do attitude, especially when face to face with the patients. - Friendly and confident telephone manner ### Detailed job description and main responsibilities For more information about the role and responsibilities please see the attached job description and person specification. ### Applicant requirements This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. ## Person Specification ### Experience **Essential** - Awareness of Health and Safety and Manual Handling requirements - Experience of working in a Health/Social Care/ related environment - Experience of speaking to a range of healthcare providers - Confidence with using a computer and a multitude of systems **Desirable** - Experience of working in a community setting ### Other Factors **Essential** - Ability to fulfil the travel requirements of post ### Education & Qualifications **Essential** - CPD Diary effectively demonstrating levels of learning and reflection from courses / experiences - Experience of working in a Health/Social Care/related environment - Experience of working in a community setting **Desirable** - Care certificate - Manual handling ### Skills, Knowledge & Abilities **Essential** - Awareness of Health and Safety and Manual Handling requirements - Good communication skills. - Experience of and ability to use IT programmes, - including Microsoft Office products - Being able to multi task effectively - Experience of being able to prioritise tasks **Desirable** - Supporting patients with onwards referrals ## Documents - [wvt benefits (pdf, 621.7kb)](https://www.healthjobsuk.com/documents?ddoc=1985) - [229-ic-8229130 jdps (pdf, 399.4kb)](https://www.healthjobsuk.com/documents?vdoc=10677852) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.