# Community Clerical Officer

> NHS job listing from Job Clerk for Croydon Health Services NHS Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/community-clerical-officer/03ed7fa6-40d7-4471-be3f-f6e6263c6bf8
- **Markdown:** https://www.jobclerk.com/job/community-clerical-officer/03ed7fa6-40d7-4471-be3f-f6e6263c6bf8.md

## Summary

- **Status:** Live
- **Employer:** Croydon Health Services NHS Trust
- **Location:** Croydon University Hospital
- **Workplace type:** onsite
- **Profession:** Clerical officer
- **Grade:** Band 3
- **Salary:** £30,630 - £32,346 Pro Rata
- **Contract type:** Permanent
- **Employment type:** Full time - 37.5 hours per week (.)
- **Closing date:** 2026-10-23T22:59:00.000Z
- **Posted:** 2026-10-19T08:05:42.298Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/London/Croydon/Croydon_Health_Services_NHS_Trust/Administration/Administration-v8301285
- **Application URL:** https://apps.trac.jobs/job-advert/8301285?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.croydonhealthservices.nhs.uk

## Job Content

### Job overview

Community Administrative Officer

The post holder will provide a day to day co-ordination and administrative support in the single point of referral team and New Community Booking Team. She/he will act as a focal point for communication between the nursing staff, patients, hospitals, GP’s specialist nurses, allied health professionals, social services and other multidisciplinary teams referring into the service. Book community appointments, home visit slots and follow up activity in line with Trust procedures and local service requirements.

The working pattern will be as below.

- Shift Pattern 1: 08:00 - 16:00
- Shift Pattern 2: 10:00 - 18:00
- Staff are required to alternate between these shift patterns.
- 1 weekend in 4 is required.
- Staff will also be required to work Bank Holidays, as the service operates 365 days per year

The successful candidate will be required to work one weekend in four and shifts

Interview Date TBC

### Main duties of the job

Support referral processes, including handling electronic and paper referrals and updating tracking systems. Maintain accurate appointment information, clinic availability and patient details on Electronic Patient Record (EPR) systems. Liaise with community clinicians, therapy teams, and other admin colleagues to support smooth patient flow. Process appointment changes including cancellations, rescheduling and confirmation of new times. Support waiting list processes, highlighting any concerns or delays to senior administrative staff

### Detailed job description and main responsibilities

**************PLEASE SEE JOB DESCRIPTION AND PERSON SPECIFICATION FOR FURTHER INFORMATION**************

## Person Specification

### Experience

**Essential**

- Experience using IT systems to record or process information
- Experience working in an administrative or patient-facing role
- Experience handing phone calls and enquiries

**Desirable**

- Experience in NHS or healthcare administration

### SKILLS/ABILITIES

**Essential**

- Accurate data entry and high attention to detail
- Ability to prioritise and manage workload in a busy environment
- Able to work independently and as part of a team
- Good written communication skills
- Good organisational skills, compassionate communication, and the ability to work flexibly to meet service needs.

**Desirable**

- Ability to adapt to new system quickly

### Knowledge & Understanding

**Essential**

- Understanding of administrative processes in a healthcare setting
- Basic understanding of patient pathways
- Awareness of confidentiality and data protection

### Education & Qualifications

**Essential**

- GCSE or NVQ Level 3 in Administration
- Evidence of basic IT skills (e.g. Word, Outlook)

**Desirable**

- Customer service or admin qualification
- Training in EPR systems

## Documents

- [croydon trust values (pdf, 324.9kb)](https://www.healthjobsuk.com/documents?edoc=2317)
- [ai toolkit for candidates (pdf, 1.9mb)](https://www.healthjobsuk.com/documents?ddoc=2414)
- [map of croydon university hospital (pdf, 95.6kb)](https://www.healthjobsuk.com/documents?edoc=974)
- [community administrative officer jd&ps (pdf, 392.4kb)](https://www.healthjobsuk.com/documents?vdoc=10620609)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.