Community Butterfly Volunteer Services Business Support

Job overview

This is a unique and exciting opportunity to be part of the development and implementation of a brand-new volunteer led service to support end of life/ palliative patients in the community.

The overall aim of this project is to enhance compassionate care for end-of-life patients in Cambridgeshire and Peterborough. Patients will experience improved wellbeing, have reduced loneliness and be better informed about local support available to them. You will provide business support to the voluntary services team, specifically to the Community Butterfly Service, a project that could is making a real difference to people living and dying well.

This role will require hybrid working, with travel across the region, attending in-person meetings and events. Due to the nature of volunteer recruitment and support to the existing Butterfly Coordinator, this is likely to include occasional evening and weekend work (such as volunteer celebration events).

The successful candidate will need experience within volunteer administration in addition to excellent organisational, communication, networking and people skills. Bespoke, detailed training will be provided by the Voluntary Services team, as well as ongoing support from the Butterfly Coordinator.

Main duties of the job

The post holder will support the Voluntary Services Manager and Butterfly Volunteer Coordinator to ensure all volunteer activity is aligned to the Cambridgeshire and Peterborough NHS Foundation Trust Volunteering Policy.

Key Result Areas: 1. To assist with the administration of volunteer recruitment.

2. To maintain a database record regarding volunteers, called ‘Assemble’

3. Support the Voluntary Services Manager and Butterfly Coordinator(s) regarding the day-to-day administration of the service.

Detailed job description and main responsibilities

Please refer to the attached job description and person specification for full details of responsibilities.

• To work as part of a team with responsibility for providing high quality business and administrative support to the Voluntary Service Manager and the service.
• Receive and allocate incoming emails and telephone calls re-directing or taking messages and using initiative to deal with queries where appropriate.
• Establish and maintain accurate records of volunteer recruitment activity for the team.
• To ensure an effective customer service by answering telephone and email requests and dealing with direct inquiries from potential volunteers and external agencies, i.e. external stakeholders and partners in a helpful and courteous manner, using own initiative and discretion as appropriate. This will include some decision making as to when to escalate any concerns, potential barriers etc. to the Voluntary Services Manager and Butterfly Coordinator(s).
• To assist with the booking and coordination of volunteer applications for example arranging interview dates, sending for references, and processing ID for completion of DBS checks for potential volunteers.
• To maintain volunteer management system called ‘Assemble’ for all volunteers.
• Regularly update clinical systems, including referrals into the Butterfly Service.