# Community Audiology Administrator

> NHS job listing from Job Clerk for East Suffolk and North Essex NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/community-audiology-administrator/0cc6ca81-f69d-4f80-9b12-583347754438
- **Markdown:** https://www.jobclerk.com/job/community-audiology-administrator/0cc6ca81-f69d-4f80-9b12-583347754438.md

## Summary

- **Status:** Live
- **Employer:** East Suffolk and North Essex NHS Foundation Trust
- **Town:** Colchester
- **Region:** East of England
- **Country:** England
- **Profession:** Administrative and IT
- **Grade:** Band 2
- **Salary:** £25,272 per annum, pro rata
- **Contract type:** 10 months (Fixed Term/ Secondment until 22nd May 2027)
- **Employment type:** 22.5 hours per week (Part time - 22.5 hours per week)
- **Closing date:** 2026-06-14T23:59:00.000Z
- **Posted:** 2026-06-04T13:13:42.551Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Essex/Colchester/East_Suffolk_North_Essex_NHS_Foundation_Trust/Audiology/Audiology-v8059340
- **Application URL:** https://apps.trac.jobs/job-advert/8059340?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.esneft.nhs.uk

## Job Content

### Job overview

A great opportunity to join our Audiology Services.

You will be the first point of contact for our Audiology patients and will work closely with the Clinical Lead for Community Audiology. You will be key to the success of the Triage System.

Please note, this is a fixed term position until 22nd May 2027. Internal candidates will be offered a secondment position only.

### Main duties of the job

- Managing and redirecting referrals and booking first appointments.
- Liaising with patients, GPs and providers by telephone, email and online systems
- Respond to routine enquires from patients and GP’s about referral routes, services provided, waiting times and escalating complex enquires to the Clinical Lead for Community Audiology.
- Continuously monitor processes, suggest solutions to problems and notify Clinical Lead of any recommended service improvements. Be willing to assist in implementing changes.

### Detailed job description and main responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

## Job Details

A great opportunity to join our Audiology Services.

You will be the first point of contact for our Audiology patients and will work closely with the Clinical Lead for Community Audiology. You will be key to the success of the Triage System.

Please note, this is a fixed term position until 22nd May 2027. Internal candidates will be offered a secondment position only.

## Job Description

Managing and redirecting referrals and booking first appointments.

Liaising with patients, GPs and providers by telephone, email and online systems

Respond to routine enquires from patients and GP’s about referral routes, services provided, waiting times and escalating complex enquires to the Clinical Lead for Community Audiology.

Continuously monitor processes, suggest solutions to problems and notify Clinical Lead of any recommended service improvements. Be willing to assist in implementing changes.

## Responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

## Person Specification

### Knowledge

**Essential**

- Computer Literate including Microsoft Office
- Ability to work on own initiative
- Multi-disciplinary team work
- Ability to manage multiple tasks
- Knowledge of deaf awareness and need for adaptive communication

**Desirable**

- Knowledge of British Sign Language

### Experience

**Essential**

- Experience of Administration Duties
- Working with the public both face to face and on the phone

**Desirable**

- Customer Care Training

### Qualifications

**Essential**

- GCSE grade 5/C or equivalent in English and Maths

**Desirable**

- Experience of hospital computerised systems such as Medway, ERS
- NVQ level 2 in administration/secretarial or equivalent

## Documents

- [staff networks (pdf, 230.1kb)](https://www.healthjobsuk.com/documents?edoc=2724)
- [dbs information (pdf, 272.6kb)](https://www.healthjobsuk.com/documents?edoc=1262)
- [apprenticeship handbook (pdf, 373.9kb)](https://www.healthjobsuk.com/documents?edoc=2499)
- [esneft values and behaviours (pdf, 74.8kb)](https://www.healthjobsuk.com/documents?edoc=2146)
- [value of joining nhs pension (pdf, 125.2kb)](https://www.healthjobsuk.com/documents?edoc=2404)
- [job description & person specification (pdf, 424.6kb)](https://www.healthjobsuk.com/documents?vdoc=10349501)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.