# Communications Officer (A&E Ambulance Dispatch) > NHS job listing from Job Clerk for North East Ambulance Service NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/communications-officer-aande-ambulance-dispatch/f5c9d13e-cb7b-40f1-be2b-6cd5beb6b152 - **Markdown:** https://www.jobclerk.com/job/communications-officer-aande-ambulance-dispatch/f5c9d13e-cb7b-40f1-be2b-6cd5beb6b152.md ## Summary - **Status:** Live - **Employer:** North East Ambulance Service NHS Foundation Trust - **Town:** Newcastle Upon Tyne - **Region:** North East and Yorkshire - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 to £27,476 a year - **Contract type:** Permanent - **Employment type:** Full-time - **Closing date:** 2026-06-21T23:59:00.000Z - **Posted:** 2026-06-05T09:01:19.045Z - **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/C9340-CO-06-26?employerCode=C9340 - **Application URL:** https://apps.trac.jobs/job-advert/8038400?FromJobsNHS=1&ShowJobAdvert= - **Employer website:** https://www.neas.nhs.uk ## Job Content ### Job summary The Communications Officer is the primary communication link between the operational staff and the control room. Full Time : Permanent : 24/7 Shift Pattern Training: 4 weeks classroom (100% attendance Required) followed by 3 weeks coaching You will work in both of our control rooms on a rotational basis covering a specified geographical area. You will work with a Dispatch Officer to provide effective and efficient deployment of emergency resources to patients within the North East region. ### Main duties of the job Assisting with the running of one of the EOC operational desks on a 24 hour shift basis. Assisting with the co-ordination and providing an efficient and effective response to agreed performance levels maximising the utilisation of available resources. Operating the radio system to work as the communication link between the operational staff out on the road and the control room. The handling, receiving and dissemination of complex, sensitive, contentious and confidential information. The Communications Officer is responsible for monitoring and reviewing information to detect or assess issues. They will observe, receive and obtain information from all relevant sources and liaise with the Dispatch Officer. It is the responsibility of the Communications Officer to record relevant information onto the case records and relay to the appropriate information if necessary. Ensure that clear concise and accurate information is passed when dispatching patient details to crews. Take responsibility to ensure 'at risk' patients are dealt with appropriately and the correct information is flagged and passed to the crews in line with NEAS communication procedures. To assist in the development of trainee Communications Officers. ### About us We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles. Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more! Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital. We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey. We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks. Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all". We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System. ### Details - Date posted: 05 June 2026 - Pay scheme: Agenda for change - Band: Band 3 - Salary: £25,760 to £27,476 a year Unsocial Hours as per section 2 NHS terms and conditions - Contract: Permanent - Working pattern: Full-time - Reference number: 340-CO-06-26 - Job locations: Bernicia House, Goldcrest Way, Newcastle Upon Tyne, NE15 8NY, United Kingdom ### Job responsibilities Operation of the trusts communication system to relay information between the operational staff on the road and the control room. Passing time critical information to the other emergency service or hospital staff regarding patients. Assisting the Dispatch Officer with the deployment of vehicles and the general running of the assigned area on a 12 hour shift basis. For full detailed job description and main responsibilities please refer to the attached. ## Job Details The Communications Officer is the primary communication link between the operational staff and the control room. Full Time : Permanent : 24/7 Shift Pattern Training: 4 weeks classroom (100% attendance Required) followed by 3 weeks coaching You will work in both of our control rooms on a rotational basis covering a specified geographical area. You will work with a Dispatch Officer to provide effective and efficient deployment of emergency resources to patients within the North East region. ## Job Description Assisting with the running of one of the EOC operational desks on a 24 hour shift basis. Assisting with the co-ordination and providing an efficient and effective response to agreed performance levels maximising the utilisation of available resources. Operating the radio system to work as the communication link between the operational staff out on the road and the control room. The handling, receiving and dissemination of complex, sensitive, contentious and confidential information. The Communications Officer is responsible for monitoring and reviewing information to detect or assess issues. They will observe, receive and obtain information from all relevant sources and liaise with the Dispatch Officer. It is the responsibility of the Communications Officer to record relevant information onto the case records and relay to the appropriate information if necessary. Ensure that clear concise and accurate information is passed when dispatching patient details to crews. Take responsibility to ensure 'at risk' patients are dealt with appropriately and the correct information is flagged and passed to the crews in line with NEAS communication procedures. To assist in the development of trainee Communications Officers. ## Responsibilities Operation of the trusts communication system to relay information between the operational staff on the road and the control room. Passing time critical information to the other emergency service or hospital staff regarding patients. Assisting the Dispatch Officer with the deployment of vehicles and the general running of the assigned area on a 12 hour shift basis. For full detailed job description and main responsibilities please refer to the attached. ## Person Specification ### Education **Essential** - 3 GCSE's grade C and above, including English and Mathematics (or higher) or equivalent or relevant experience ### Knowledge **Essential** - Geographical knowledge of area covered by the Trust ### Skills/Experience **Essential** - Previous administration experience - Excellent verbal and communication skills - IT skills - Customer Service - Experience in working towards demanding targets - Ability to multi-task with conflicting priorities ## Documents - [Job Description.pdf (PDF, 496 KB)](document:2947842) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.