# CMATS Administration Co-ordinator > NHS job listing from Job Clerk for Betsi Cadwaladr University Health Board. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/cmats-administration-co-ordinator/2e5b0dd6-a176-4c8e-a33a-05dc5707b6a1 - **Markdown:** https://www.jobclerk.com/job/cmats-administration-co-ordinator/2e5b0dd6-a176-4c8e-a33a-05dc5707b6a1.md ## Summary - **Status:** Live - **Employer:** Betsi Cadwaladr University Health Board - **Town:** Bangor - **Region:** North Wales - **Country:** Wales - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £26,813 - £27,890 per annum, pro rata - **Contract type:** Permanent - **Employment type:** Part time - 29.25 hours per week - **Closing date:** 2026-07-08T23:59:00.000Z - **Posted:** 2026-07-01T09:52:15.661Z - **Source information URL:** https://www.healthjobsuk.com/job/Wrexham/Betsi_Cadwaladr_University_Health_Board/Administration/Administration-v8123218 - **Application URL:** https://apps.trac.jobs/job-advert/8123218?ShowJobAdvert=&feedid=9002 - **Employer website:** https://bcuhb.nhs.wales ## Job Content ### Job overview We are seeking a well‑organised and motivated  Administrator to join our CMATS team in Wrexham. This role provides essential administrative support to clinicians and service leads, ensuring the smooth and efficient delivery of physiotherapy services.  There are potentially full or part time positions available. The post holder will be responsible for a range of administrative and clerical duties, including managing patient appointments, maintaining accurate records, processing referrals, and acting as a first point of contact for patients and professionals. The role requires excellent communication skills, strong attention to detail, and the ability to prioritise workload in a busy healthcare environment. This is an excellent opportunity for someone with previous administrative experience—ideally within an NHS or healthcare setting—who is passionate about supporting high‑quality patient care and working as part of a multidisciplinary team. ### Main duties of the job - Provide administrative support to the CMATS service, contributing to the effective day‑to‑day running of the service. - Process referrals and manage patient appointments, including booking, rescheduling, and cancellations, in line with local procedures. - Act as a first point of contact for patients, carers, and professionals, dealing with enquiries in a professional and courteous manner. - Maintain accurate and up‑to‑date patient records on electronic and paper systems, ensuring confidentiality and compliance with information governance requirements. - Prepare clinic lists and provide routine administrative support to clinicians as required. - Monitor waiting lists and appointment outcomes, escalating any issues in accordance with agreed processes. - Work effectively with administrative and clinical colleagues to support a positive patient journey The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply ### Detailed job description and main responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac ## Job Details We are seeking a well‑organised and motivated Administrator to join our CMATS team in Wrexham. This role provides essential administrative support to clinicians and service leads, ensuring the smooth and efficient delivery of physiotherapy services. There are potentially full or part time positions available. The post holder will be responsible for a range of administrative and clerical duties, including managing patient appointments, maintaining accurate records, processing referrals, and acting as a first point of contact for patients and professionals. The role requires excellent communication skills, strong attention to detail, and the ability to prioritise workload in a busy healthcare environment. This is an excellent opportunity for someone with previous administrative experience—ideally within an NHS or healthcare setting—who is passionate about supporting high‑quality patient care and working as part of a multidisciplinary team. ## Job Description Provide administrative support to the CMATS service, contributing to the effective day‑to‑day running of the service. Process referrals and manage patient appointments, including booking, rescheduling, and cancellations, in line with local procedures. Act as a first point of contact for patients, carers, and professionals, dealing with enquiries in a professional and courteous manner. Maintain accurate and up‑to‑date patient records on electronic and paper systems, ensuring confidentiality and compliance with information governance requirements. Prepare clinic lists and provide routine administrative support to clinicians as required. Monitor waiting lists and appointment outcomes, escalating any issues in accordance with agreed processes. Work effectively with administrative and clinical colleagues to support a positive patient journey The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply ## Responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac ## Person Specification ### Experience **Essential** - Previous clerical experience and knowledge of administration processes - Previous customer service experience **Desirable** - Understanding of Health Board Policies and procedures - Knowledge of Welsh Government waiting times guidelines ### Qualifications **Essential** - Good general standard of education (eg. GCSE, O Level or equivalent in Maths and English) - NVQ level 3 or equivalent knowledge / experience - Basic IT skills **Desirable** - Understanding of Health Board Policies and procedures - Knowledge of Welsh Government waiting times guidelines ### Skills and Attributes **Essential** - Excellent Communication Skills - Empathy, tact and diplomacy when dealing with difficult situations - Flexible to the needs of service - Ability to work and problem solve under pressure whilst achieving targets - Demonstrate a commitment to achieving high quality standards of work - Ability to use initiative and meet deadlines **Desirable** - Welsh Language Skills are desirable in understanding, speaking, reading, and writing in Welsh. - Competent in the use of patient administration systems ## Documents - [jdps english (pdf, 632.3kb)](https://www.healthjobsuk.com/documents?vdoc=10419719) - [sdmp cymraeg (pdf, 656.3kb)](https://www.healthjobsuk.com/documents?vdoc=10419720) - [oh form - ig ffurflen (pdf, 712.5kb)](https://www.healthjobsuk.com/documents?vdoc=10419721) - [welsh language matrix (pdf, 134.3kb)](https://www.healthjobsuk.com/documents?edoc=2220) - [values and behaviour framework (pdf, 2.0mb)](https://www.healthjobsuk.com/documents?edoc=2937) - [guidance notes for applicants (pdf, 322.5kb)](https://www.healthjobsuk.com/documents?edoc=2838) - [nhs north wales - the right choice (pdf, 3.6mb)](https://www.healthjobsuk.com/documents?edoc=2075) - [nwssp recruitment services privacy notice (pdf, 808.3kb)](https://www.healthjobsuk.com/documents?edoc=1632) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.