# Clinical Team Administrator > NHS job listing from Job Clerk for Norfolk and Suffolk NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/clinical-team-administrator/ff3da64b-b11d-40e6-806e-8f1f873a0854 - **Markdown:** https://www.jobclerk.com/job/clinical-team-administrator/ff3da64b-b11d-40e6-806e-8f1f873a0854.md ## Summary - **Status:** Live - **Employer:** Norfolk and Suffolk NHS Foundation Trust - **Location:** Mary Chapman House - **Workplace type:** onsite - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 gross per annum - **Contract type:** 9 months (If this post has to go out fixed-term we will need this to be on a 12 month basis due to challenges in recruitment and impact on service delivery) - **Employment type:** Full time, Flexible working, 37.5 hours per week (Office Based - Monday - Friday across 5 working days) - **Closing date:** 2026-08-26T22:59:00.000Z - **Posted:** 2026-08-19T12:31:02.554Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Norfolk/Norwich/Norfolk_Suffolk_NHS_Foundation_Trust/Administration/Administration-v8187662 - **Application URL:** https://apps.trac.jobs/job-advert/8187662?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.nsft.nhs.uk ## Job Content ### Job overview We are currently seeking an enthusiastic and motivated Clinical Team Administrator to work in our Central Child, Family and Young People Service based at Mary Chapman House in Norwich. The role will be offered on a permanent, full-time basis, office based (across 5 days). We offer a welcoming, friendly, and supportive environment that puts the needs and care of our service users first and provides a responsive administration service. You will be encouraged to develop your skills and knowledge, and the post also requires reception cover at times of need. This role will require a reliable, confident, level-headed individual who has experience of supporting a busy team, is able to respond to changing priorities and delivering accurate work within tight deadlines. You should have a good understanding of confidentiality and data protection. ### Main duties of the job The ideal candidate will have strong communication skills, the ability to prioritise and work under pressure, as well as demonstratable administrative experience. This is an office-based role where you must be reliable, possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to deal with telephone calls confidently and sensitively from individuals who may sometimes be distressed or upset. You will be joining a fast-paced and changing environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust systems such as Lorenzo would be an advantage, however training would be given in respect to any training needs. You should be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential. ### Detailed job description and main responsibilities ROLE SUMMARY Provide secretarial / administrative support to the team in order that they can provide an efficient service to all customers. Respond to the administrative needs of the service to ensure that the requirements of the organisation are met. DUTIES AND RESPONSIBILITIES Clinical Support Provide accurate, prompt and efficient secretarial/administrative support to the clinical multidisciplinary team which may include spreadsheets and reports. Use electronic systems to input and access information as required by the clinical multidisciplinary team. Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas. Liaise with clinical team members in relation to urgent referrals or other emergencies. Provide non-clinical information to patients and families, where necessary, including cancellation of appointments. Take and process minutes for teams (across the Locality). ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Other **Essential** - Able to work flexible across a range of different sites/offices ### Skills **Essential** - Excellent articulate communication skills - Ability to coordinate and prioritise management diaries - ICT Skills including Microsoft, especially spreadsheets and presentations e.g Excel and PowerPoint or equivalent ### Knowledge **Essential** - Working knowledge of Microsoft packages or equivalent - Maintaining administrative/secretarial systems **Desirable** - Knowledge of NHS policy/procedures - Knowledge of medical terminology ### Experience **Essential** - Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level - Working on own initiative with minimal supervision - Ability to work with senior members of staff across a large organisation **Desirable** - Staff Supervision/Appraisal process ### Qualifications **Essential** - Pitman/RSA III Typing/Word Processing or equivalent secretarial experience at intermediate level - NVQ3 Business Administration or equivalent or working towards - NVQ2 Customer Services or working towards **Desirable** - Shorthand - Knowledge of Trust electronic record system ## Documents - [reasonable adjustments - nsft (pdf, 197.5kb)](https://www.healthjobsuk.com/documents?edoc=2863) - [job description - clinical team administrator (pdf, 352.4kb)](https://www.healthjobsuk.com/documents?vdoc=10491825) - [values based recruitment – candidates guide (pdf, 360.6kb)](https://www.healthjobsuk.com/documents?edoc=1028) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.