# Clinical Systems Application Specialist > NHS job listing from Job Clerk for Mersey and West Lancashire Teaching Hospitals NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/clinical-systems-application-specialist/29130416-afa4-4a86-afc7-3690d1b973b1 - **Markdown:** https://www.jobclerk.com/job/clinical-systems-application-specialist/29130416-afa4-4a86-afc7-3690d1b973b1.md ## Summary - **Status:** Live - **Employer:** Mersey and West Lancashire Teaching Hospitals NHS Trust - **Location:** Jubilee Court - **Workplace type:** onsite - **Profession:** Administrative and IT - **Grade:** Band 6 - **Salary:** £39,959 - £48,117 Per Annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-08-31T22:59:00.000Z - **Posted:** 2026-08-24T00:01:32.291Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Merseyside/St_Helens/Mersey_West_Lancashire_Teaching_Hospitals_NHS_Trust/Informatics/Informatics-v8046895 - **Application URL:** https://apps.trac.jobs/job-advert/8046895?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.sthk.nhs.uk ## Job Content ### Job overview The Clinical Systems Application Specialist is responsible for the support and service delivery of the Trust’s Community system, specifically for IT related training, Data Quality and System Administration, incorporating system development along with supporting the design, production, development, testing and promotion of the EPR service for the Trust, across complex areas of clinical and corporate services. The post holder will participate as a key member of the team involved with the development and provision of structured programmes to support individual staff and staff groups within the Trust as part of everyday working practice. This post will sit within the Digital Maturity Team responsible for providing access to complete, accurate and timely data and information in supporting patient care, clinical governance and operational management decisions. ### Main duties of the job The Clinical Systems Application Specialist is a strategically important role, supporting the development of the Trust's EPR platforms and making significant contributions to the development of a paperless integrated EPR strategy. Working closely with the Clinical and Community Systems Managers informing and shaping the EPRs Strategy. Providing assurance to the Clinical and Community Systems Managers with regard to resilience in relation to deliver/upgrades/downtime in respective systems. On a day-to-day basis, supporting the Community Systems Manager in managing the Trust's team of EPR Support Analysts, and building strong relationships with operational directorates and corporate teams. As part of a dynamic and evolving service department, the Application specialist will have a strong customer focus, sharing in the ownership of the complete life cycle of the supported applications. The Clinical Systems Application Specialist is also responsible for supporting the Clinical Systems Manager in the operational support and system management of Medway EPR, comprising of Medway including Order Comms, Galaxy, EMIS, Evolve, Medisec and associated systems, ensuring that for all modules are fully operational and accessible at all times, in accordance with defined policies, procedures and SLA’s (Service Level Agreements), with designated system responsibility with the ability to cover all systems as and when required. ### Detailed job description and main responsibilities - Supports the operational management of the Clinical Systems Team to deliver the Trust’s objectives, making effective and efficient use of resources in the process. - Leads the delivery of local requirements/enhancements for improving their designated clinical systems and data processes and supporting this process for the other corporate clinical systems in the Trust’s portfolio. - Contributes to the delivery of the Trusts IM&T strategic roadmap, taking a lead role for their designated corporate clinical system(s) as appropriate. - Acts as the lead role in the day to day operational management of designated corporate clinical systems and providing cover for other corporate clinical systems as required. - Assists in developing and managing the provision of facilitation and support programmes for new and existing staff in using corporate clinical systems within the Trust - Liaises with the Clinical Systems Training Team to develop processes that ensure a smooth transition to new clinical systems for users and offers support to enable them to utilise clinical applications fully as part of their day to day working practices - Develops data quality audits and action plans in conjunction with the Clinical Systems Manager and the Information team, to improve data completeness, accuracy and timelines, as well as reporting on performance in each of these areas. - Assists in the administration of user access requests as required - Provides expert, professional advice on clinical systems use, data quality and clinical coding standards to all staff within the Trust as required. - Works with colleagues to ensure that delegated project tasks are completed to agreed timescales - Ensures that all corporate clinical systems are configured to collect data that is statutory, mandated or contracted. Communication & Relationship skills - Receives complex information from system suppliers regarding the management, configuration and use of corporate clinical systems and explains the impact on the Trust’s standard operating procedures of users of these systems to all levels of clinical and non-clinical staff throughout the Trust. Is able to negotiate, influence and persuade staff, as there are often changes to job roles, ways of working and recording standards that may or may not be welcome by the individual users, sections or departments. - Liaises with all levels of clinical and non-clinical staff throughout the Trust to identify improvements to individual corporate clinical systems and clearly explains the required changes to third party system suppliers using the contracted methods as well as user group and other user forums as appropriate. Negotiates, influences and persuades other organisations in building a consensus with other organisations to support this Trust’s proposed changes. - The post holder liaises with third party suppliers and Trust staff in matters relating to both complex and general support issues, software releases, upgrades, testing and fixes. On occasion, this requires negotiation with other staff and/or suppliers on the availability of resources and schedules for implementation. - Offers assurance to the IT senior team and appropriate Trust governance arrangements in relation to the resilience of the system with respect to the application of upgrades and downtime. Leads on the accurate and effective implementation of all new patches and upgrades to the supported systems - Liaises closely with the suppliers of the supported systems to encourage good working relations and to ensure that systems are supported in accordance with relevant contractual obligations - The post holder uses their own initiative to identify where improvements can be made to the operation of corporate clinical systems and informs the Senior Application Specialist accordingly - Exercises their interpretation of policies and how they are implemented - The post holder supports the delivery of internal and external service delivery targets that are geared to improving and progressing patient care, as well as contributing and working to achieve them. - Represents the Clinical Systems Team in the IT Change Advisory Board as required - Represents the Trust at supplier user group meetings, providing user-feedback and knowledge based input to discussions for future developments Knowledge Training & Experience - The role requires and maintains an in-depth knowledge of the Trust’s corporate clinical systems through supplier led training on the management, configuration and maintenance of the application as well as its general use. This training is refreshed with any change or enhancements delivered by each upgrade or new release. - The post holder supports the configuration of their designated corporate clinical systems to meet operational requirements, including process design, proforma development and role based access configuration (RBAC) - The post holder has an excellent knowledge of the implications of information governance, registration authority, identity management, cyber security, national data standards and coding schemes on the use of the Trust’s corporate clinical systems. Identifies and takes action to resolve any shortfalls or variations from the required compliance. - The post holder supports the scoping of requirements for service development requests, gathering relevant information using various resources, reviewing issues that may hinder or assist the development or implementation of changes to clinical systems. - The role leads the technical input, from a clinical systems perspective, to the development and ongoing maintenance and testing of interfaces between systems. - Supports the identification of new functionality and technologies from supplier provided documentation, evaluating their relevance and potential benefits to the Trust. - Identifies support trends (e.g. several calls about the same problem in a short space of time) and takes action to resolve or mitigate them. Analytical & judgmental skills - Applies their own expert knowledge and experience to analyse/investigate complex problem situations and provide advice and guidance to colleagues and users when appropriate - Uses their judgement to assist in making decisions on the highly complex requirements posed by development needs, which may have no precedent or where there are conflicting opinions - Offers opinion to the Senior Application Specialist on new industry standards and solutions for clinical systems to ensure that the long term strategy reflects the standards and solutions appropriate to this Trust. Planning & Organisational skills - The post holder supports the development of long term strategies and plans to develop corporate clinical systems and to implement new solutions to benefit a wide range of clinical and corporate users across the Trust. - Leads the strategic planning in relation to the management and support of upgrades, bug fixes, new releases, testing and documentation for their designated clinical systems. - Ensures that all changes to clinical systems are progressed in accordance with the IT Departments - Change Management Process. - Coordinates the internal IT resource in relation to formulating plans for upgrades/downtime. - Works with colleagues in the IT Department to identify new opportunities for developing and refining corporate clinical systems for the Trust. - The post holder is required to take a lead role in liaising with third party suppliers and Trust staff in matters relating to support issues, software releases, upgrades, testing and fixes. - Contributes to the development, implementation and on-going maintenance of business continuity and disaster recovery arrangements and maintain the necessary knowledge, skills and training to carry out the required actions. - Adjust own workload accordingly to meet the needs of the service. Physical skills - The role requires advanced keyboard skills, with accurate input and manipulation of data including application and database environments. Patient and Public Involvement - This role has incidental patient contact. - The post holder has regular contact with business unit staff. - The role represents the Trust at User Groups and staff in other Trust’s with a similar strategy and similar clinical systems. - Whilst working in the patient environment as part of their regular duties, the post holder acts in a professional manner, with particular reference to the principles of patient confidentiality and dignity and respect ## Person Specification ### Other **Essential** - High computer use including word processing, spreadsheets and databases. - Occasional requirement to support departments in situ following major upgrades - Able to remain calm under pressure - Managing changing and conflicting priorities and working to tight deadlines - Prolonged concentration whilst checking documents and analysing complex data and statistics, with frequent and unexpected interruptions to deal with urgent business issues in response to senior management/clinical requests. - Technical design skills requiring frequent periods of prolonged and intense concentration when addressing problems or design of highly complex functionality changes/developments - Responding to challenging deadlines which change rapidly and require a substantial degree of flexibility. - Dealing with staff during a course of work who may not be accepting of change - Ability to work in an open plan office environment **Desirable** - Driver with a valid UK driving licence ### Skills **Essential** - Communication skills both written and oral - Ability to make judgements during complex and critical situations when a conflicting range of options may be available accepting full responsibility for actions taken to maintain the continuity and integrity of the systems. - Excellent analytical skills - Clear report writing with emphasis on non-technical translation - Presentation skills using a variety of formats/equipment - Provide specialist professional advice to a wide ranging audience - Self-motivated and able to plan and manage own workload without direct supervision - Ability to evaluate and select appropriate analytical methodologies and apply these to a range of situations requiring interpretation and comparison of a range of options - Expertise in development and improvement measures - Takes decisions on difficult and contentious issues where there may be a number of courses of action - Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements appropriately - Must be able to use initiative to decide relevant actions and make recommendations to senior management with the aim of ensuring a robust EPR. - Excellent organisational skills and the ability to react to rapidly changing requirements ### Qualifications **Essential** - Degree/PGD (Post Grad Diploma) in Health Informatics or equivalent experience - PRINCE 2 Foundation **Desirable** - PRINCE 2 Practitioner - ITIL V2 - Trained to a supplier accredited level in one of this Trust’s corporate clinical systems ### Knowledge & Experience **Essential** - Highly developed specialist knowledge of small/mid-range/large hardware, operating systems and applications software - Demonstrable experience of developing, managing and supporting EPR/PAS systems in an acute setting - Effective management of large complex projects, involving multiple departments or clinical specialties and a clinical system used by an entire Trust. - Extensive experience of management and decision making within a complex IT service, consisting of multiple, specialist teams, supporting a variety of clinical systems - Substantial recent experience of design, implementation and managing clinical systems that are used Trust wide. - Experience of dealing with user support enquiries routed through a central help desk and actively providing a resolution in conjunction with IT colleagues and system suppliers. - Extensive understanding of change management processes and procedures, having led changes arising from upgrades to or implementation of a Trust wide clinical system. - Understanding of the NHS information Governance framework and awareness of security and confidentiality issues - Awareness of the requirements of GDPR, Data Protection Act 2018 and Caldicott standards as they apply to NHS systems - Well-developed interpersonal skills - ability to deal with staff at all levels within the Trust, its Partner Organisations and with service providers, service users, and professional bodies outside of the Trust - Ability to present complex or contentious information to large groups of staff - Utilise strategies to deal with resistance to change - Ensure teams of staff understand the need to deliver demonstrable service/system improvements within given time scale - Negotiation skills – ability to motivate key stakeholders to ensure delivery of projects on time and within budget - Ability to persuade senior managers and frontline staff of the importance of IM&T and successfully and positively managing change - Excellent interpersonal and leadership skills **Desirable** - Demonstrable recent experience of developing, managing and supporting Medway EPR. - Familiarity with the Data Security and Protection Toolkit requirements ## Documents - [job description (pdf, 279.7kb)](https://www.healthjobsuk.com/documents?vdoc=10335776) - [staff benefits at mwl (pdf, 5.6mb)](https://www.healthjobsuk.com/documents?edoc=2916) - [person specification (pdf, 224.9kb)](https://www.healthjobsuk.com/documents?vdoc=10335777) - [mwl recruitment journey (pdf, 884.1kb)](https://www.healthjobsuk.com/documents?edoc=2902) - [important information for candidates (pdf, 128.6kb)](https://www.healthjobsuk.com/documents?edoc=663) - [helpful tips to complete your application form (pdf, 1.2mb)](https://www.healthjobsuk.com/documents?edoc=2901) - [hwwb_risk_clinicalsystemsapplicationspecialist (pdf, 392.6kb)](https://www.healthjobsuk.com/documents?vdoc=10335855) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - 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