# Clinical Support Worker > NHS job listing from Job Clerk for Norfolk Community Health and Care NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/clinical-support-worker/e6be726b-5a44-48e9-9228-e09458e40b4e - **Markdown:** https://www.jobclerk.com/job/clinical-support-worker/e6be726b-5a44-48e9-9228-e09458e40b4e.md ## Summary - **Status:** Live - **Employer:** Norfolk Community Health and Care NHS Trust - **Town:** Norwich - **Region:** East of England - **Country:** England - **Profession:** Healthcare support worker - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 pro rata - **Contract type:** Permanent: Shift work - **Employment type:** Full time, Part time, 37.5 hours per week (Will consider part time hours) - **Closing date:** 2026-06-07T23:59:00.000Z - **Posted:** 2026-05-26T13:01:25.596Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Norfolk/Aylsham/East_England_Community_Health_Care_NHS_Trust/Nursing/Nursing-v8034816 - **Application URL:** https://apps.trac.jobs/job-advert/8034816?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.norfolkcommunityhealthandcare.nhs.uk ## Job Content ### Job overview Under the direction of the Registered Nurse, work with all members of the multidisciplinary team, to contribute to the provision of the highest standards of patient care. To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate East of England Community Health and Care's values and Behaviour Framework. This job description is to be read in conjunction with the core skills list for this particular role. ### Main duties of the job To accurately and promptly carry out the instruction's of the Registered Nurse (RN) To carry out duties as specified within the Trust's Approved Core Task List for Clinical Support Worker (working within assessed competence) To welcome patients, visitors, and relatives to the clinical area, providing assistance, support and information where required. Being aware of barriers to effective communication and respond appropriately To answer the telephone, when necessary, in a polite courteous manner and respond appropriately within the remit and pass on enquiries to the Registered Nurse Take all reasonable steps to ensure the safe keeping of patient's property in accordance with the Trust policy Promote a professional, welcoming and uncluttered environment, keeping all storage areas safe and clean and tidy To ensure up to date with all mandatory (including if appropriate safeguarding and safeguarding supervision) training sessions To have completed the Care Certificate or relevant experience in a care setting ### Detailed job description and main responsibilities ### Job responsibilities Clinical duties to include patient hygiene - assisting patients with personal care Bowel and Stoma Care - to assist the RN with basic aspects of stoma care and reporting any abnormalities Assisting the RN with catheter care, changing bags, recording output and reporting any abnormalities Ensuring patient physical comfort - reporting any signs of physical distress to the RN Nutrition - Assisting patients with the preparation of food and feeding where required, having an awareness of IDDSI and raising issues with the RN Clinical measurements - to assist with routine blood pressure and blood glucose monitoring Noting physiological and neurological observations following completion of Trust training To provide basic tracheostomy and airway support once assessed competent under the direction of appropriate person Following successful completion of competency assessment may perform 12-lead ECGs under the direction of the RN To prepare patient equipment, practice infection control, document and record patient details onto Trust electronic system and answer telephone calls ### Qualifications ### Essential - Education to GCSE level Grade 5 in English and Mathematics or equivalent - Care Certificate and or equivalent Health Care experience ### Desirable - City and Guild NVQ Level 3 in Care/Health and Social Care ### Experience ### Essential - Some previous experience in a nursing/care assistant role ### Skills, Abilities and Knowledge ### Essential - Good organisational skills - Basic IT and computer skills - Good interpersonal and communication skills - Good numeracy and literacy skills ### Communication ### Essential - Clear oral communication - Basic computer skills ### Personal and People Development ### Essential - Polite/courteous - Caring personality - Sensitive and tolerant - Resilient ### Personal Attributes/Behaviours (linked to the Trust's Behaviour Framework) ### Essential - Good interpersonal skills - Responds positively to change - Flexible - Ability to work as part of a multi-disciplinary team - Social skills ### Other ### Essential - Able to make own travelling arrangements - Able to work 12.5 hour shift day/night patterns - May be required to work in other community hospital's within our Trust in order to meet the needs of the service ### Desirable - Be able to drive the minibus ## Job Details Under the direction of the Registered Nurse, work with all members of the multidisciplinary team, to contribute to the provision of the highest standards of patient care. To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate East of England Community Health and Care's values and Behaviour Framework. This job description is to be read in conjunction with the core skills list for this particular role. ## Job Description To accurately and promptly carry out the instruction's of the Registered Nurse (RN) To carry out duties as specified within the Trust's Approved Core Task List for Clinical Support Worker (working within assessed competence) To welcome patients, visitors, and relatives to the clinical area, providing assistance, support and information where required. Being aware of barriers to effective communication and respond appropriately To answer the telephone, when necessary, in a polite courteous manner and respond appropriately within the remit and pass on enquiries to the Registered Nurse Take all reasonable steps to ensure the safe keeping of patient's property in accordance with the Trust policy Promote a professional, welcoming and uncluttered environment, keeping all storage areas safe and clean and tidy To ensure up to date with all mandatory (including if appropriate safeguarding and safeguarding supervision) training sessions To have completed the Care Certificate or relevant experience in a care setting ## Responsibilities Clinical duties to include patient hygiene - assisting patients with personal care Bowel and Stoma Care - to assist the RN with basic aspects of stoma care and reporting any abnormalities Assisting the RN with catheter care, changing bags, recording output and reporting any abnormalities Ensuring patient physical comfort - reporting any signs of physical distress to the RN Nutrition - Assisting patients with the preparation of food and feeding where required, having an awareness of IDDSI and raising issues with the RN Clinical measurements - to assist with routine blood pressure and blood glucose monitoring Noting physiological and neurological observations following completion of Trust training To provide basic tracheostomy and airway support once assessed competent under the direction of appropriate person Following successful completion of competency assessment may perform 12-lead ECGs under the direction of the RN To prepare patient equipment, practice infection control, document and record patient details onto Trust electronic system and answer telephone calls Education to GCSE level Grade 5 in English and Mathematics or equivalent Care Certificate and or equivalent Health Care experience City and Guild NVQ Level 3 in Care/Health and Social Care Some previous experience in a nursing/care assistant role Good organisational skills Basic IT and computer skills Good interpersonal and communication skills Good numeracy and literacy skills Clear oral communication Basic computer skills Polite/courteous Caring personality Sensitive and tolerant Resilient Good interpersonal skills Responds positively to change Flexible Ability to work as part of a multi-disciplinary team Social skills Able to make own travelling arrangements Able to work 12.5 hour shift day/night patterns May be required to work in other community hospital's within our Trust in order to meet the needs of the service Be able to drive the minibus ## Person Specification ### Other **Essential** - Able to make own travelling arrangements - Ability to work 12.5 hour shift day/night patterns - May be required to work in other community hospital’s within our trust in order to meet the needs of the service **Desirable** - Be able to drive the trust minibus ### Skills **Essential** - Good organisational skills - Basic I.T. and computer skills - Good interpersonal and communication skills - Good numeracy and literacy skills ### Experience **Essential** - Some previous experience in a nursing/Care Assistant role ### Communication **Essential** - Clear oral communication - Basic computer skills ### Qualifications **Essential** - Education to GCSE level Grade 5 in English and Mathematics or equivalent. - Care Certificate and or equivalent health care experience **Desirable** - City and Guilds NVQ Level 3 in Care/Health and Social Care ### Personal Attributes **Essential** - Good interpersonal skills - Responds positively to change - Flexible - Ability to work as part of a multi-disciplinary team - Social skills ### Personal and People development **Essential** - Polite/courteous - Caring personality - Sensitive and tolerant - Resilient ## Documents - [dbs guidance (pdf, 131.5kb)](https://www.healthjobsuk.com/documents?edoc=2219) - [nchc behaviours (pdf, 4.2mb)](https://www.healthjobsuk.com/documents?edoc=2218) - [privacy notice (pdf, 30.4kb)](https://www.healthjobsuk.com/documents?edoc=2215) - [application guidelines (pdf, 1.2mb)](https://www.healthjobsuk.com/documents?edoc=2216) - [b3 clinical support worker (pdf, 418.6kb)](https://www.healthjobsuk.com/documents?vdoc=10322640) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.