# Clinical Support Worker > NHS job listing from Job Clerk for South London and Maudsley NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/clinical-support-worker/d94953c8-9426-40fb-9312-46808dce7c68 - **Markdown:** https://www.jobclerk.com/job/clinical-support-worker/d94953c8-9426-40fb-9312-46808dce7c68.md ## Summary - **Status:** Live - **Employer:** South London and Maudsley NHS Foundation Trust - **Town:** London - **Region:** London - **Country:** England - **Profession:** Healthcare support worker - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-08-09T23:59:00.000Z - **Posted:** 2026-07-27T15:00:48.800Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/London/South_London_Maudsley_NHS_Foundation_Trust/Inpatients/Inpatients-v8148987 - **Application URL:** https://apps.trac.jobs/job-advert/8148987?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.slam.nhs.uk ## Job Content ### Job overview An exciting opportunity has arisen within the Mental Health Urgent Treatment Centre (MHUTC) for a Band 3 team member. We are seeking a motivated and compassionate individual to join our dynamic and supportive team. The successful candidate will play a key role in delivering high-quality care within a fast-paced urgent mental health setting, supporting service users in crisis and contributing to the smooth running of the service. This role offers excellent opportunities for learning, development, and career progression. You will be supported to build your skills and competencies within a multidisciplinary environment committed to staff wellbeing and continuous improvement. If you are shortlisted, you will be invited to attend an interview. ### Main duties of the job What we need: - Demonstrate a positive, caring, and compassionate attitude when supporting service users presenting in mental health crisis. - Show enthusiasm, reliability, and a strong commitment to delivering high-quality care within a fast-paced urgent treatment environment. - Display a willingness to learn, undertake training, and develop competencies relevant to the Mental Health Urgent Treatment Centre (MHUTC). - Work collaboratively as part of the multidisciplinary team to support the effective day-to-day running of the service. - Under the direct supervision and guidance of a Registered Nurse, Advanced Practitioner, or Nurse Practitioner, assist in the delivery of safe, effective, and person-centred care. - Support service users with their physical, psychological, and social needs, contributing to a recovery-focused approach through therapeutic engagement. - Assist in facilitating meaningful activities and interventions aimed at reducing distress and promoting wellbeing. - Observe, report, and respond appropriately to changes in a service user’s presentation, escalating concerns in a timely manner. - Contribute to maintaining a safe and therapeutic environment within the MHUTC, including supporting risk management and de-escalation where appropriate. - Take an active role in addressing any issues that arise during shifts, seeking guidance when required and ensuring care remains safe and effective. ### Detailed job description and main responsibilities - Work under the direct supervision and guidance of a Registered Nurse, Advanced Practitioner, or Nurse Practitioner to support the delivery of safe and effective care within the MHUTC. - Undertake activities to ensure the fundamentals of care are consistently met, including nutrition, hydration, personal hygiene, comfort, and emotional and social support, within a fast-paced urgent care setting. - Support the effective flow of service users through the MHUTC by recognising the need for timely assessment, engagement, and escalation to senior colleagues, contributing to safe and efficient transfers of care. - Provide direct, hands-on care to service users presenting in mental health crisis, ensuring care is responsive to individual needs. - Engage in 1:1 therapeutic interactions with service users in an honest, open, and non-judgemental manner, promoting trust and reducing distress. - Treat all service users as individuals, maintaining dignity, respect, and upholding equality and diversity in all aspects of care. - Observe, recognise, and promptly escalate any concerns regarding a service user’s mental or physical health to a Registered Nurse or appropriate senior clinician. - Monitor and record clinical observations, including physical observations and vital signs, as directed by a Registered Nurse or senior clinician, and escalate any signs of deterioration or deviation from expected parameters. - Support the implementation of recovery-focused principles by encouraging service users to engage in supportive interventions, brief therapeutic activities, and discussions that promote wellbeing and coping strategies within the MHUTC environment. - Contribute to maintaining a safe, calm, and therapeutic environment, supporting de-escalation and risk management in line with MHUTC protocols. See enclosed JD for details on main responsibilities. ## Person Specification ### Skills **Essential** - Able to provide quality care that is responsive to service user’s needs, without close supervision, and acting on own initiative, within protocols, policies and care plans. - Resilient: able to respond appropriately to potential difficult interpersonal situations or demands of the role including distress and agitation. - Empathy for individuals who have experienced mental health problems and ability to cope with behaviour which may be challenging at times. - Communications skills – receiving and conveying information accurately with staff and with service users and able to keep accurate records. **Desirable** - Experience in facilitating groups. ### Other Requirements **Essential** - Flexibility to work 24hr Shifts, 7 days a week and across all clinical areas. - Empathy for individuals who have experienced mental health problems and ability to cope with behaviour which may be challenging at times. - Ability to fulfil all the requirements of the role (including physical requirements). ### Knowledge and Experience **Essential** - At least one year as a Healthcare Support Worker, or equivalent level of experience. **Desirable** - Lived experience of mental health problems ### Education and Qualification **Essential** - Care Certificate. - English and Mathematics basic qualifications (e.g. GCSE at grade C or above) or equivalent. **Desirable** - Level 2/3 Health and Social care qualification / working towards qualification. ## Documents - [jd (pdf, 576.3kb)](https://www.healthjobsuk.com/documents?vdoc=10448485) - [slam staff benefits (pdf, 1.1mb)](https://www.healthjobsuk.com/documents?edoc=2341) - [happy to talk flexible working (pdf, 680.1kb)](https://www.healthjobsuk.com/documents?ddoc=1723) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.