# Clinical Support Specialist - Homeless Care Coordinator > NHS job listing from Job Clerk for Royal Free London NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/clinical-support-specialist-homeless-care-coordinator/6b5cb23a-3e0c-4362-8359-99dbf95cb34a - **Markdown:** https://www.jobclerk.com/job/clinical-support-specialist-homeless-care-coordinator/6b5cb23a-3e0c-4362-8359-99dbf95cb34a.md ## Summary - **Status:** Live - **Employer:** Royal Free London NHS Foundation Trust - **Town:** London - **Region:** London - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 6 - **Salary:** £45,953 - £54,254 Inclusive of Outer HCAS per annum - **Contract type:** 8 months (Fixed Term Contract - BCF Funding) - **Employment type:** Full time - 37.5 hours per week (Monday- Friday) - **Closing date:** 2026-06-12T23:59:00.000Z - **Posted:** 2026-05-29T16:01:03.256Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/Edmonton_London/Royal_Free_London_NHS_Foundation_Trust/Clinical_Support_Specialist_Homeless_Care_Coordinator/Clinical_Support_Specialist_Homeless_Care_Coordinator-v7897457 - **Application URL:** https://apps.trac.jobs/job-advert/7897457?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.royalfree.nhs.uk ## Job Content ### Job overview Are you passionate about improving outcomes for some of the most vulnerable patients in our healthcare system? We are seeking a proactive and highly motivated Homeless Care Coordinator to join our Transfer of Care Hub (TOCH) at North Middlesex University Hospital. This is a high-impact, system-facing role focused on improving discharge outcomes for patients experiencing homelessness. You will play a critical role in addressing delays in discharge that impact bed capacity, patient flow, and system performance across North Central London. ### Main duties of the job - Manage a caseload of patients experiencing homelessness - Complete and oversee Housing Checklists - Coordinate multi-agency discharge pathways - Escalate and resolve barriers to discharge - Contribute to BCF reporting and performance metrics - Support development of homeless discharge pathways at NMUH ### Detailed job description and main responsibilities Specialist Case Management & Discharge Coordination - Lead identification and proactive management of patients who are homeless or at risk of homelessness from admission. - Undertake comprehensive assessments to inform safe and effective discharge planning. - Manage a complex caseload requiring coordinated multi-agency input. - Attend board rounds, TOCH meetings, and escalation forums to drive discharge outcomes. - Ensure all discharge plans align with Trust policy and national discharge guidance. Statutory Duties and Housing Processes - Take responsibility for completion and quality assurance of the Housing Checklist. - Lead on initiation, submission, and tracking of Duty to Refer (DTR) referrals. - Ensure compliance with statutory responsibilities under the Homelessness Reduction Act 2017. - Maintain oversight of all housing referrals to ensure timely progression. System Navigation & Multi-Agency Coordination - Act as the Trust’s key point of contact for homelessness-related discharge issues. - Work collaboratively with: Local Authority Housing Teams Housing Intermediate Care Team (HICT) Adult Social Care Voluntary sector partners - Local Authority Housing Teams - Housing Intermediate Care Team (HICT) - Adult Social Care - Voluntary sector partners - Proactively follow up with Local Authority Housing Teams to confirm receipt, track outcomes, and challenge delays. - Coordinate discharge pathways including interim accommodation and step-down care. Escalation, Influence and Flow Management - Identify and resolve barriers to discharge. - Escalate delays through Trust and system escalation processes. - Influence decision-making across organisations to improve patient flow. - Contribute to reducing length of stay and delayed discharges. Patient Advocacy, Safeguarding and Inclusion - Advocate for vulnerable patients including those with mental health needs, substance misuse, and NRPF. - Ensure safeguarding and Mental Capacity Act (MCA) processes are applied. - Promote dignity, inclusion, and person-centred care. Data, Performance and Governance - Maintain accurate records of housing-related activity. - Monitor and report on: Duty to Refer compliance Housing Checklist completion Discharge delays - Duty to Refer compliance - Housing Checklist completion - Discharge delays - Contribute to BCF reporting and Trust performance frameworks. - Ensure compliance with information governance standards. ## Job Details Are you passionate about improving outcomes for some of the most vulnerable patients in our healthcare system? We are seeking a proactive and highly motivated Homeless Care Coordinator to join our Transfer of Care Hub (TOCH) at North Middlesex University Hospital. This is a high-impact, system-facing role focused on improving discharge outcomes for patients experiencing homelessness. You will play a critical role in addressing delays in discharge that impact bed capacity, patient flow, and system performance across North Central London. ## Job Description Manage a caseload of patients experiencing homelessness Complete and oversee Housing Checklists Coordinate multi-agency discharge pathways Escalate and resolve barriers to discharge Contribute to BCF reporting and performance metrics Support development of homeless discharge pathways at NMUH ## Responsibilities Specialist Case Management & Discharge Coordination Lead identification and proactive management of patients who are homeless or at risk of homelessness from admission. Undertake comprehensive assessments to inform safe and effective discharge planning. Manage a complex caseload requiring coordinated multi-agency input. Attend board rounds, TOCH meetings, and escalation forums to drive discharge outcomes. Ensure all discharge plans align with Trust policy and national discharge guidance. Statutory Duties and Housing Processes Take responsibility for completion and quality assurance of the Housing Checklist. Lead on initiation, submission, and tracking of Duty to Refer (DTR) referrals. Ensure compliance with statutory responsibilities under the Homelessness Reduction Act 2017. Maintain oversight of all housing referrals to ensure timely progression. System Navigation & Multi-Agency Coordination Act as the Trust’s key point of contact for homelessness-related discharge issues. Work collaboratively with: Local Authority Housing Teams Housing Intermediate Care Team (HICT) Adult Social Care Voluntary sector partners Local Authority Housing Teams Housing Intermediate Care Team (HICT) Adult Social Care Voluntary sector partners Proactively follow up with Local Authority Housing Teams to confirm receipt, track outcomes, and challenge delays. Coordinate discharge pathways including interim accommodation and step-down care. Escalation, Influence and Flow Management Identify and resolve barriers to discharge. Escalate delays through Trust and system escalation processes. Influence decision-making across organisations to improve patient flow. Contribute to reducing length of stay and delayed discharges. Patient Advocacy, Safeguarding and Inclusion Advocate for vulnerable patients including those with mental health needs, substance misuse, and NRPF. Ensure safeguarding and Mental Capacity Act (MCA) processes are applied. Promote dignity, inclusion, and person-centred care. Data, Performance and Governance Maintain accurate records of housing-related activity. Monitor and report on: Duty to Refer compliance Housing Checklist completion Discharge delays Duty to Refer compliance Housing Checklist completion Discharge delays Contribute to BCF reporting and Trust performance frameworks. Ensure compliance with information governance standards. ## Person Specification ### Essentail **Essential** - Educated at Degree Level 3 - Experience in Discharge Planning - Experience managing complex multi-agency cases **Desirable** - Experience in Discharge Planning, housing, or community services - Effective communication and influencing skills ### Essential **Essential** - Educated at Degree Level 3 - Experience in Discharge Planning, housing, or community services - Experience managing complex multi-agency cases - Experience working with vulnerable populations e.g Homeless, Social exclusion - Experience with working with local Authority Housing systems and processes - Knowledge of Duty to Refer (Homelessness Reduction Act 2017) and housing pathways - Knowledge of hospital discharge pathways processes and Frame works - Ability to manage a caseload autonomously and prioritise effectively - Strong communication, influencing and escalation skills. **Desirable** - Experience in working in Transfer of care Hub/ IDT/Acute hospital setting - Experience working with local Authorities in North London Central (e.g. Haringey, Enfield) - Knowledge of NRPF pathways and complex discharges - Experience of Coordinating HICT or Step-down Pathways - Experience of Influencing or escalating system delays - Experience Delivering training or contributing to service improvement - Understanding of BCF, System flow, or performance metrics ## Documents - [clinical support specialist -homeless care coordinator (pdf, 520.6kb)](https://www.healthjobsuk.com/documents?vdoc=10176552) - [clinical support specialist homeless care coordinator (pdf, 344.4kb)](https://www.healthjobsuk.com/documents?vdoc=10176551) - [nursing and midwifery - benefits, about rfl, values and governing objectives (pdf, 388.4kb)](https://www.healthjobsuk.com/documents?edoc=2755) - [allied health professional - benefits, about rfl, values and governing objectives (pdf, 939.6kb)](https://www.healthjobsuk.com/documents?edoc=2752) - [corporate, admin & clerical, other - benefits, about rfl, values and governing objectives (pdf, 935.8kb)](https://www.healthjobsuk.com/documents?edoc=2753) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.