# Clinical Support Officer > NHS job listing from Job Clerk for North Tees and Hartlepool NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/clinical-support-officer/60348cce-e8dc-41ae-b92e-b410319eb6b8 - **Markdown:** https://www.jobclerk.com/job/clinical-support-officer/60348cce-e8dc-41ae-b92e-b410319eb6b8.md ## Summary - **Status:** Live - **Employer:** North Tees and Hartlepool NHS Foundation Trust - **Location:** University Hospital of North Tees - **Workplace type:** onsite - **Profession:** Officer (discipline unspecified) - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Monday to Friday; 8.30am-4.30pm (Lunch 12.15-12.45pm)) - **Closing date:** 2026-10-30T23:59:00.000Z - **Posted:** 2026-10-16T13:00:44.854Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Durham/Guisborough/North_Tees_Hartlepool_NHS_Foundation_Trust/NVQ_Business_Administration_at_Level_equivalent/NVQ_Business_Administration_at_Level_equivalent-v8374080 - **Application URL:** https://apps.trac.jobs/job-advert/8374080?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.nth.nhs.uk ## Job Content ### Job overview Advert may close once sufficient number of applications is reached North Tees & Hartlepool NHS Foundation Trust is currently looking to recruit a Clinical Support Officer for the Administration Team, within Tees Community Dental Service. The Tees Community Dental Service provides a full range of clinical dental treatment to patients throughout the Teesside area. The service also specialises in provision of oral health advice and a dental screening and survey service. Suitably qualified applicants are invited to apply for this position. Clinical Support Officer Role This post will be the central point of contact for Dental Epidemiology (survey) and Screening and will provide administrative support to the Dental Survey and Screening Clinical Teams as well as assisting with general anaesthetic patient administration. ### Main duties of the job The main duties of the job will include: Answering of telephone, monitoring of emails and dissemination of messages Booking of dental screening and survey sessions with schools and other external organisations Processing of patient information Inputting, updating and maintenance of data systems Preparation of information and consent packs for sending/delivering to organisations across Teesside Reporting of data within the Trust and to external agencies General office duties within Tees Community Dental Service Contributing to quality improvements and updating of local protocols Experience: The successful candidate should possess relevant experience of working in an administrative role. Experience of working within a healthcare setting would be an advantage. You should be able to demonstrate excellent computer skills including the ability to administer Microsoft Office applications including Word, Excel, Outlook and Access. You should be enthusiastic, flexible, and possess excellent communication skills and have a professional outlook. The ability to work both independently and as part of a team is essential. ### Detailed job description and main responsibilities For a detailed description of the job role and the main responsibilities, please see the job description attached to the advert. Please note that we reserve the right to close vacancies prior to the advertised closing date when we are in receipt of sufficient applications. ## Person Specification ### Experience **Essential** - Demonstrable experience working as an admin and clerical officer or equivalent - Demonstrable experience of working in a customer focused environment - Experience of using patient information systems - Experience of using Microsoft packages e.g. word, excel, teams, Access - Experience of working independently **Desirable** - Understanding of Medical/Dental Terminology - Experience of working within a multi-disciplinary team - Experience of project planning ### Disposition **Essential** - Enthusiastic, motivated, and organised with a proactive and flexible approach. - Be able to work on their own or as part of a Team and demonstrate a commitment to team working. - Ability to work calmly under pressure in order to meet tight deadlines whilst maintaining high quality work standards. - Flexibility – able to cope with different work environments and work in other clinical areas throughout the organisation as and when required in accordance with operational needs. - Adapt to change. - Demonstrate a responsible, dependable and honest character and a caring and sensitive nature. - Show a keenness to learn and to apply appropriate working practices and show willingness to develop themselves by taking advantage of any appropriate training and development opportunities. - Ability to deal with competing demands from service needs and able to deal with potential pressure of distressing or emotional circumstances e.g. angry patients over the telephone. ### Qualifications **Essential** - NVQ Level 3 in Business Administration or equivalent - GCSE at grade C or above in Mathematics Key Skills at level 2 in Numeracy (or equivalent) - GCSE at grade C or above in English Language, or Key Skills at level 2 in Literacy (or equivalent) **Desirable** - AMSPAR Secretarial/Administrative Level 3 Qualification - Customer Care Qualification - ECDL or equivalent - Typing or word processing qualification at RSA II (or equivalent) - IT qualification ### Skills/Aptitudes **Essential** - Demonstrate ability to pay good attention to detail, reliably check and record data and identify anomalies and be able to self-check completed work. - Demonstrate a good working knowledge of Windows based computer systems and be capable of using them, particularly Microsoft Word, Excel, Access and Outlook and production of documents, including the manipulation of data between software packages. - Good interpersonal skills with the ability to be able to communicate effectively with a variety of people. - Good written and numeric skills. - Demonstrate the willingness to being proactive and contribute to discussions at meetings. - Demonstrate the ability to prioritise own workload unsupervised in order to meet tight deadlines and service delivery needs. - Demonstrate an understanding of the importance for confidentiality and sensitivity. - Able to drive independently across sites throughout the locality and have access to a suitable vehicle for business purposes. ## Documents - [privacy notice (pdf, 717.8kb)](https://www.healthjobsuk.com/documents?edoc=1774) - [making every contact count (pdf, 756.1kb)](https://www.healthjobsuk.com/documents?edoc=2986) - [nthft guidance notes for applicants (pdf, 272.4kb)](https://www.healthjobsuk.com/documents?edoc=2987) - [clinical support officer job description (pdf, 1002.8kb)](https://www.healthjobsuk.com/documents?vdoc=10702067) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.