# Clinical Support Administrator > NHS job listing from Job Clerk for Norfolk and Suffolk NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/clinical-support-administrator/ff27ae84-b906-4a3b-9b4b-3bdde6e63c3d - **Markdown:** https://www.jobclerk.com/job/clinical-support-administrator/ff27ae84-b906-4a3b-9b4b-3bdde6e63c3d.md ## Summary - **Status:** Live - **Employer:** Norfolk and Suffolk NHS Foundation Trust - **Town:** Norwich - **Region:** East of England - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 gross per annum - **Contract type:** Fixed term: 9 months (Kings Lynn / Dereham / Norwich Central bases required) - **Employment type:** Full time, Flexible working, 37.5 hours per week (1 late shift will be required every week working 12pm - 8pm) - **Closing date:** 2026-06-22T23:59:00.000Z - **Posted:** 2026-06-15T09:04:01.027Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Norfolk/Norwich/Norfolk_Suffolk_NHS_Foundation_Trust/Administration_Mental_Health_Talking_Therapies_Service/Administration_Mental_Health_Talking_Therapies_Service-v7922751 - **Application URL:** https://apps.trac.jobs/job-advert/7922751?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.nsft.nhs.uk ## Job Content ### Job overview Do you have the experience and drive to fulfil the role of a Clinical Support Administrator working within the Norfolk and Waveney Talking Therapies Service?  Do you enjoy working as part of a team, enjoy providing a great service to customers and have an eye for detail?    We have an exciting opportunity to join a successful team of administrators who are pivotal in what can be a demanding and fast-paced yet rewarding environment. The successful candidate will demonstrate enthusiasm and flexibility with an organised, collaborative and priority-based approach to administration delivery.   The successful candidate  will also have excellent customer service skills and will be used to dealing with significant levels of telephone, emailing and data entry work.   The role will include call handling, inbox management, data entry and general administrative support to clinical teams and team leaders.  Please note we are looking for the successful candidate to work across hubs based in Kings Lynn, Dereham and Norwich Central. ### Main duties of the job Candidates will need to demonstrate exceptional interpersonal and customer service skills with a dedication to confidentiality and service user experience. You will be joining a fast-paced and changing environment using a range of clinical systems and Microsoft packages. Previous experience of all Microsoft packages is desirable. Experience of Trust IT systems would be of benefit but not essential as all training will be provided.  The post holder will work within a busy team environment based in Norwich.  Please note the service operates from 8am to 8pm and there will be a requirement to work a shift pattern within these working hours working one evening a week until 8pm. ### Detailed job description and main responsibilities Provide secretarial / administrative support to the team in order that they can provide an efficient service to all customers.  Respond to the administrative needs of the service to ensure that the requirements of the organisation are met.  DUTIES AND RESPONSIBILITIES  Clinical Support  Provide accurate, prompt and efficient secretarial/administrative support to the clinical multi disciplinary team which may include spreadsheets and reports.  Use electronic systems to input and access information as required by the clinical multi disciplinary team.  Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas.  Liaise with clinical team members in relation to urgent referrals or other emergencies.  Provide non-clinical information to patients and families, where necessary, including cancellation of appointments. Communication Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team.  Deal with correspondence and communication liaising, prioritising and co-ordinating with the clinical team.  Deal with telephone calls and general enquiries and maintain an efficient message system coordinating with team members.  Liaise in a professional manner with each member of the team, providing relevant information.  Liaising with clients visiting hub venues for appointments. Maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customers. Service Development Participate in ongoing audits and service development as directed by Line Manager. Assist the Business Support Manager in relation to developing policies and procedures.  Knowledge & Training Provide training to administration staff as identified by line manager.  Maintain own professional development portfolio and participate in appropriate training programmes and ensuring annual attendance for mandatory training. Supervisory Responsibilities Supervise lower banded staff.  Provide induction, support and advice to new / temporary staff as identified by the line manager.  Participate in supervision and KSF appraisal in line with Trust policies General Diary management as required for team members to include appointments / meetings, regular commitments to assist in organising the workload.  Ensure confidential information is retained and stored in line with Trust policy in an efficient and effective manner.  Use set procedures to undertake administrative and secretarial functions around legislative procedures i.e. Mental Health Act, Mental Capacity Act.  Attend and contribute to internal/external meetings relevant to the post as delegated by the line manager.  Provide cover for other administrative staff during holidays and sickness, across the Locality.  Liaise with maintenance departments as delegated by line manager regarding buildings and general maintenance.  Liaise with IT departments as delegated by line manager regarding problems / faults with electronic equipment etc.  Be responsive, adaptable and flexible to working across the locality bases.  Undertake other appropriate duties as directed, being adaptable and flexible to service needs and changes across the locality. Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY! ## Job Details Do you have the experience and drive to fulfil the role of a Clinical Support Administrator working within the Norfolk and Waveney Talking Therapies Service? Do you enjoy working as part of a team, enjoy providing a great service to customers and have an eye for detail? We have an exciting opportunity to join a successful team of administrators who are pivotal in what can be a demanding and fast-paced yet rewarding environment. The successful candidate will demonstrate enthusiasm and flexibility with an organised, collaborative and priority-based approach to administration delivery. The successful candidate will also have excellent customer service skills and will be used to dealing with significant levels of telephone, emailing and data entry work. The role will include call handling, inbox management, data entry and general administrative support to clinical teams and team leaders. Please note we are looking for the successful candidate to work across hubs based in Kings Lynn, Dereham and Norwich Central. ## Job Description Candidates will need to demonstrate exceptional interpersonal and customer service skills with a dedication to confidentiality and service user experience. You will be joining a fast-paced and changing environment using a range of clinical systems and Microsoft packages. Previous experience of all Microsoft packages is desirable. Experience of Trust IT systems would be of benefit but not essential as all training will be provided. The post holder will work within a busy team environment based in Norwich. Please note the service operates from 8am to 8pm and there will be a requirement to work a shift pattern within these working hours working one evening a week until 8pm. ## Responsibilities Provide secretarial / administrative support to the team in order that they can provide an efficient service to all customers. Respond to the administrative needs of the service to ensure that the requirements of the organisation are met. DUTIES AND RESPONSIBILITIES Clinical Support Provide accurate, prompt and efficient secretarial/administrative support to the clinical multi disciplinary team which may include spreadsheets and reports. Use electronic systems to input and access information as required by the clinical multi disciplinary team. Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas. Liaise with clinical team members in relation to urgent referrals or other emergencies. Provide non-clinical information to patients and families, where necessary, including cancellation of appointments. Communication Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team. Deal with correspondence and communication liaising, prioritising and co-ordinating with the clinical team. Deal with telephone calls and general enquiries and maintain an efficient message system coordinating with team members. Liaise in a professional manner with each member of the team, providing relevant information. Liaising with clients visiting hub venues for appointments. Maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customers. Service Development Participate in ongoing audits and service development as directed by Line Manager. Assist the Business Support Manager in relation to developing policies and procedures. Knowledge & Training Provide training to administration staff as identified by line manager. Maintain own professional development portfolio and participate in appropriate training programmes and ensuring annual attendance for mandatory training. Supervisory Responsibilities Supervise lower banded staff. Provide induction, support and advice to new / temporary staff as identified by the line manager. Participate in supervision and KSF appraisal in line with Trust policies General Diary management as required for team members to include appointments / meetings, regular commitments to assist in organising the workload. Ensure confidential information is retained and stored in line with Trust policy in an efficient and effective manner. Use set procedures to undertake administrative and secretarial functions around legislative procedures i.e. Mental Health Act, Mental Capacity Act. Attend and contribute to internal/external meetings relevant to the post as delegated by the line manager. Provide cover for other administrative staff during holidays and sickness, across the Locality. Liaise with maintenance departments as delegated by line manager regarding buildings and general maintenance. Liaise with IT departments as delegated by line manager regarding problems / faults with electronic equipment etc. Be responsive, adaptable and flexible to working across the locality bases. Undertake other appropriate duties as directed, being adaptable and flexible to service needs and changes across the locality. Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY! ## Person Specification ### Skills **Essential** - Excellent articulate communication skills. - Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times. ### Knowledge **Essential** - Working knowledge of Microsoft packages or equivalent. **Desirable** - Knowledge of NHS policy / procedures. ### Experience **Essential** - 2 Years admin experience / or NHS Experience - NVQ 3 Business Administration or equivalent or working towards/ NVQ 2 Customer Services or working towards. **Desirable** - GCSE's English, Maths, Level 2 Diploma equivalent ## Documents - [s3 person specification (pdf, 464.4kb)](https://www.healthjobsuk.com/documents?vdoc=10200576) - [reasonable adjustments - nsft (pdf, 197.5kb)](https://www.healthjobsuk.com/documents?edoc=2863) - [step 3 clinical support administrator (pdf, 352.4kb)](https://www.healthjobsuk.com/documents?vdoc=10200575) - [values based recruitment – candidates guide (pdf, 360.6kb)](https://www.healthjobsuk.com/documents?edoc=1028) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.