# Clinical Office Administrator, Trauma and Orthopaedics > NHS job listing from Job Clerk for Ashford and St. Peter's Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/clinical-office-administrator-trauma-and-orthopaedics/8b461dd6-1792-49e9-b9e0-cf279eb091b5 - **Markdown:** https://www.jobclerk.com/job/clinical-office-administrator-trauma-and-orthopaedics/8b461dd6-1792-49e9-b9e0-cf279eb091b5.md ## Summary - **Status:** Live - **Employer:** Ashford and St. Peter's Hospitals NHS Foundation Trust - **Town:** Chertsey - **Region:** South East - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £27,106 - £28,850 pa, inc. HCAS, pro rata - **Contract type:** Permanent - **Employment type:** Part time - 30 hours per week - **Closing date:** 2026-05-29T23:59:00.000Z - **Posted:** 2026-05-22T11:21:02.932Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Surrey/Chertsey/Ashford_St_Peters_Hospitals_NHS_Foundation_Trust/iMSK/iMSK-v7975295 - **Application URL:** https://apps.trac.jobs/job-advert/7975295?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.ashfordstpeters.nhs.uk ## Job Content ### Job overview We are excited to be in a position to offer a permanent Band 3 post for a part-time Clinical Office Administrator to join our Outpatient Team within the iMSK; in Orthopaedics.  The post will be 30 hours a week. The successful applicant will have the ability to work as part of the team in order to deliver high quality customer service, display excellent communication skills, and an understanding of delivering healthcare services. You will need to demonstrate commitment to care quality and performance delivery. You must be a team player with the ability to problem solve and work independently. An understanding of the 18 week patient pathway is preferable, although training will be given. You will be required to use a number of systems including Cerner, Luna, CRIS and Dictate I.T. Previous experience of these systems is desirable, but not essential, as training will be provided. ### Main duties of the job - Liaise with patients to book, cancel and reschedule appointments taking into consideration of 18-week targets.  Will need to demonstrate excellent customer service skills, using an understanding and reassuring manner when dealing with patients and their relatives. - As part of a team, provide admin cover from Monday to Friday each week within the specialty. - General office duties including post, filing, photocopying, scanning & answering the phones. - Advising patients on outpatient waiting times. - To be responsible for chasing GPs on patients missing referrals. - To open post and e-mails and record all referrals onto the Patient Administration System, ensuring data accuracy with patient details, GP details and referral dates and highlighting any referrals which require urgent attention and investigating any discrepancies. - To aid in the preparation of patient records for all teams’ specialities and adding to Evolve. - To despatch necessary paperwork informing patients that their referral has been received. - To access Cerner and identify new appointments for patients and book suitable appointments within the government target wait times and to the consultant’s clinical request then despatch the necessary paperwork associated with that appointment. ### Detailed job description and main responsibilities You will be the point of contact for booking ERS referrals, taking a large volume of telephone calls, some of which can be very demanding.  Able to stay calm under extreme pressure.  Work in a large team with many personalities.  We also like candidates to be able to work using their own initiative as the Department is extremely busy.  You must be a Team Player with the ability to juggle many requests at any one time. ## Job Details We are excited to be in a position to offer a permanent Band 3 post for a part-time Clinical Office Administrator to join our Outpatient Team within the iMSK; in Orthopaedics.  The post will be 30 hours a week. The successful applicant will have the ability to work as part of the team in order to deliver high quality customer service, display excellent communication skills, and an understanding of delivering healthcare services. You will need to demonstrate commitment to care quality and performance delivery. You must be a team player with the ability to problem solve and work independently.An understanding of the 18 week patient pathway is preferable, although training will be given. You will be required to use a number of systems including Cerner, Luna, CRIS and Dictate I.T. Previous experience of these systems is desirable, but not essential, as training will be provided. ## Responsibilities You will be the point of contact for booking ERS referrals, taking a large volume of telephone calls, some of which can be very demanding.  Able to stay calm under extreme pressure.  Work in a large team with many personalities.  We also like candidates to be able to work using their own initiative as the Department is extremely busy.  You must be a Team Player with the ability to juggle many requests at any one time. ## Person Specification ### Desirable **Essential** - NHS experience NHS systems and procedures Knowledge and experience Cerner **Desirable** - - Booking appointments on PAS or Patient Centre system - Experience of working in a front line position with the general public ### Essential **Essential** - - Always puts patients first - Customer service focus - Willing and able to take personal responsibility - Demonstrates passion for excellence - Seeks out and takes opportunities for improving the service offered - Takes pride in their work and their team - Flexible in their attitudes and behaviours to support team working and delivery of objectives - Respects, values and cares for others - Supports learning and development of self and others - Supports and promotes equality and diversity **Desirable** - - You have knowledge & awareness of diversity and human rights as appropriate to your role - You are able to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role, - Patient facing roles- be able to understand an individual’s communication, physical & emotional needs; recognise their needs and preferences - Able to provide a customer focussed service - Proven organisational skills - Fast, accurate copy typing - Able to compose letters on own initiative or with minimal instruction - Able to prioritise work and work to deadlines - Able to use initiative and judgement in dealing properly with day to day issues and queries. - Confident in use of computer package such as Excel - Ability to learn new computer systems - Good written and verbal communication skills - Able to deal sensitively and tactfully with all contacts and maintain confidentiality. ## Documents - [jd b3 clinical office administrator (pdf, 381.3kb)](https://www.healthjobsuk.com/documents?vdoc=10257501) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.