# Clinical Delivery Coordinator

> NHS job listing from Job Clerk for North West Ambulance Service NHS Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/clinical-delivery-coordinator/618115b3-f5e1-4919-8dbd-94032c1c9d23
- **Markdown:** https://www.jobclerk.com/job/clinical-delivery-coordinator/618115b3-f5e1-4919-8dbd-94032c1c9d23.md

## Summary

- **Status:** Live
- **Employer:** North West Ambulance Service NHS Trust
- **Location:** Trust Headquarters, Ladybridge Hall
- **Workplace type:** onsite
- **Profession:** Coordinator (discipline unspecified)
- **Grade:** Band 2
- **Salary:** £25,272 Per Annum
- **Contract type:** Permanent
- **Employment type:** Full time - 37.5 hours per week
- **Closing date:** 2026-09-28T22:59:00.000Z
- **Posted:** 2026-09-15T09:21:10.624Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Manchester/Manchester/North_West_Ambulance_Service_NHS_Trust/Call_Handler/Call_Handler-v8274834
- **Application URL:** https://apps.trac.jobs/job-advert/8274834?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.nwas.nhs.uk

## Job Content

### Job overview

The successful applicant will be responsible for managing inbound telephone calls and ensuring the calls are directed to appropriate services. Working closely with our team of clinical staff including Paramedics, registered Nurses, Pharmacists and Mental Health Nurses.

Applicants must have excellent communication skills and the ability to multitask between a range of activities. Contact Centre experience is required, and full training will be provided to fulfil the role. The team operates on a 24hr basis 365 days a year, any successful candidate would be expected to follow a rolling rota to maintain optimal cover.

### Main duties of the job

The post holder will answer inbound calls from operational crews who may request advice from a Senior Clinician. You will be responsible for arranging alternative transport for patients using contracted taxi companies.

You will provide information for operational crews regarding contact details for alternative pathways to provide more suitable care for the patient to avoid hospital admissions.

### Detailed job description and main responsibilities

Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.

Please ensure that you have read and understood the job description and person specification before applying.

### Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

## Person Specification

### Experience

**Essential**

- Previous Call Centre experience

### Values and Behaviours

**Essential**

- Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
- Being at our best – professional and adaptable and takes pride in work
- Making a difference – act with compassion, kindness and integrity towards everyone

### Skills and Competencies

**Essential**

- Excellent communication and relationship skills
- Ability to work to strict deadlines with accuracy
- Knowledge of protection and understanding of confidentiality requirements
- Ability to work on own initiative with minimum supervision
- Is able to recognise queries outside of remit and escalate any concerns to appropriate persons
- Ability to seek guidance when required
- Computer literacy with competency using full Microsoft Office package and strong keyboard skills
- Ability to multi task, switching between a range of activities
- Is smart in appearance and is fully aware of and adheres to the dress code policy

### Qualification and Knowledge

**Essential**

- Good standard of education of which English GCSE is required

## Documents

- [job description (pdf, 844.2kb)](https://www.healthjobsuk.com/documents?vdoc=10590572)
- [application guide (pdf, 207.5kb)](https://www.healthjobsuk.com/documents?edoc=2376)
- [staff benefits brochure (pdf, 4.4mb)](https://www.healthjobsuk.com/documents?edoc=3013)
- [recruitment of ex-offenders (pdf, 228.4kb)](https://www.healthjobsuk.com/documents?edoc=1984)
- [recruitment terms and conditions (pdf, 40.5kb)](https://www.healthjobsuk.com/documents?edoc=1413)
- [candidate's guide to nhs employment checks standards (pdf, 221.3kb)](https://www.healthjobsuk.com/documents?edoc=1412)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.