# Clinical Administrator > NHS job listing from Job Clerk for The Newcastle upon Tyne Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/clinical-administrator/dd9f1c60-f18f-4fb6-9d72-ac8cd8f4916e - **Markdown:** https://www.jobclerk.com/job/clinical-administrator/dd9f1c60-f18f-4fb6-9d72-ac8cd8f4916e.md ## Summary - **Status:** Live - **Employer:** The Newcastle upon Tyne Hospitals NHS Foundation Trust - **Town:** Newcastle Upon Tyne - **Region:** North East and Yorkshire - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Monday to Friday 9am - 5pm) - **Closing date:** 2026-06-15T23:59:00.000Z - **Posted:** 2026-06-11T10:15:24.836Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Tyne_Wear/Royal_Victoria_Infirmary/The_Newcastle_upon_Tyne_Hospitals_NHS_Foundation_Trust/Paediatric_Specialty_RVI/Paediatric_Specialty_RVI-v8075387 - **Application URL:** https://apps.trac.jobs/job-advert/8075387?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.newcastle-hospitals.org.uk ## Job Content ### Job overview We are looking for enthusiastic, compassionate, and highly organised Clinical Administrators to join our supportive and dynamic paediatric  teams. You will be a vital part of the teams, providing comprehensive administrative and clerical support to our consultants and  specialist nurses and other clinical staff. - Interview Date 25 June 2026 - 37 Hours 30 Minutes/Week - You will be redirected to Trac to apply for the vacancy.  Please expand the job details section and read all of the information before applying for the vacancy. NO AGENCIES PLEASE ### Main duties of the job Please note: this list of duties and responsibilities is not exhaustive and is subject to review based on the needs of the service. - Acting as the first point of contact for families and external organisations, handling telephone and email enquiries with compassion and sensitivity. - Managing electronic diaries for the clinical team, including arranging, rescheduling, and prioritising appointments for patients. - Ensuring urgent referrals are prioritised and coordinating patient appointments and follow-ups to meet service deadlines. - Maintaining and updating patient records accurately on electronic systems, adhering to data protection and confidentiality guidelines. - Generating and formatting correspondence, reports, and other documents for the team. - Arranging meetings and taking notes or minutes for internal review. - Providing general administrative and clerical support, including photocopying, filing, and managing mail. - Providing cover for other teams or colleagues as needed to ensure continuity of service. - Proofreading clinic letters ### Detailed job description and main responsibilities As a key point of contact for patients, families, you must have a sensitive and professional approach and the ability to maintain the strictest confidentiality. The successful candidate will play a crucial role in ensuring the smooth day-to-day operation of the service, working independently and managing their own workload. Previous administrative or secretarial experience within a busy office, preferably in a healthcare or NHS environment.  Exceptional communication and interpersonal skills, with a compassionate and professional telephone manner.  Excellent organisational and time-management skills, with the ability to manage a varied workload and prioritise effectively.  Proficiency in IT systems, including Microsoft Office (Word, Excel, Outlook) and a willingness to learn new systems.  A sensitive, reliable, and flexible approach to work. The ability to work both independently and collaboratively as part of a team. A strong understanding of confidentiality and data protection.  If you are a motivated and caring individual looking for a rewarding role where you can make a real difference, we encourage you to apply. Full training will be provided. - Working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff and other clinical members of their team e.g. Specialist Nurses and Therapists - Communicates with patients regarding appointments and admissions at the request of the medical team - Provide cover for Team Leader within your administration team as required - Cover Clinical Administrator posts Trust wide as required ## Job Details We are looking for enthusiastic, compassionate, and highly organised Clinical Administrators to join our supportive and dynamic paediatric teams. You will be a vital part of the teams, providing comprehensive administrative and clerical support to our consultants and specialist nurses and other clinical staff. Interview Date 25 June 2026 37 Hours 30 Minutes/Week You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy. NO AGENCIES PLEASE ## Job Description Please note: this list of duties and responsibilities is not exhaustive and is subject to review based on the needs of the service. Acting as the first point of contact for families and external organisations, handling telephone and email enquiries with compassion and sensitivity. Managing electronic diaries for the clinical team, including arranging, rescheduling, and prioritising appointments for patients. Ensuring urgent referrals are prioritised and coordinating patient appointments and follow-ups to meet service deadlines. Maintaining and updating patient records accurately on electronic systems, adhering to data protection and confidentiality guidelines. Generating and formatting correspondence, reports, and other documents for the team. Arranging meetings and taking notes or minutes for internal review. Providing general administrative and clerical support, including photocopying, filing, and managing mail. Providing cover for other teams or colleagues as needed to ensure continuity of service. Proofreading clinic letters ## Responsibilities As a key point of contact for patients, families, you must have a sensitive and professional approach and the ability to maintain the strictest confidentiality. The successful candidate will play a crucial role in ensuring the smooth day-to-day operation of the service, working independently and managing their own workload. Previous administrative or secretarial experience within a busy office, preferably in a healthcare or NHS environment. Exceptional communication and interpersonal skills, with a compassionate and professional telephone manner. Excellent organisational and time-management skills, with the ability to manage a varied workload and prioritise effectively. Proficiency in IT systems, including Microsoft Office (Word, Excel, Outlook) and a willingness to learn new systems. A sensitive, reliable, and flexible approach to work. The ability to work both independently and collaboratively as part of a team. A strong understanding of confidentiality and data protection. If you are a motivated and caring individual looking for a rewarding role where you can make a real difference, we encourage you to apply. Full training will be provided. Working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff and other clinical members of their team e.g. Specialist Nurses and Therapists Communicates with patients regarding appointments and admissions at the request of the medical team Provide cover for Team Leader within your administration team as required Cover Clinical Administrator posts Trust wide as required ## Person Specification ### Skills & Abilities **Essential** - - IT Skills to include MS Office software packages e.g. Microsoft Word, Excel, Outlook and PowerPoint - - Advanced keyboard skills including a high standard of word processing skills - - Excellent communication skills - - Ability to work without direct supervision - - Ability to manage time effectively and work on own initiative - - Ability to accurately input, collate and present information ### Knowledge & Experience **Essential** - - Experience of secretarial/administrative procedures **Desirable** - - NHS Administration/Secretarial experience - - Working Knowledge of NHS Systems e.g. eRecord, System One - - Knowledge of medical terminology ### Qualifications & Education **Essential** - - Level 3 qualification in administration or equivalent/relevant experience in administrative role(s) - - English qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2) - - Maths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1 ## Documents - [job description (pdf, 139.6kb)](https://www.healthjobsuk.com/documents?vdoc=10367008) - [person specification (pdf, 128.6kb)](https://www.healthjobsuk.com/documents?vdoc=10367009) - [newcastle staff benefits (pdf, 274.4kb)](https://www.healthjobsuk.com/documents?edoc=2721) - [behaviour and civility charter (pdf, 93.8kb)](https://www.healthjobsuk.com/documents?edoc=2922) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.