# Clinical Administrator > NHS job listing from Job Clerk for The Newcastle upon Tyne Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/clinical-administrator/971360aa-7b95-4e07-8aca-4d281c8d691b - **Markdown:** https://www.jobclerk.com/job/clinical-administrator/971360aa-7b95-4e07-8aca-4d281c8d691b.md ## Summary - **Status:** Live - **Employer:** The Newcastle upon Tyne Hospitals NHS Foundation Trust - **Town:** Newcastle Upon Tyne - **Region:** North East and Yorkshire - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-07-26T23:59:00.000Z - **Posted:** 2026-07-20T00:02:38.008Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Tyne_Wear/Royal_Victoria_Infirmary/The_Newcastle_upon_Tyne_Hospitals_NHS_Foundation_Trust/Perioperative_Admin_RVI/Perioperative_Admin_RVI-v8164098 - **Application URL:** https://apps.trac.jobs/job-advert/8164098?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.newcastle-hospitals.org.uk ## Job Content ### Job overview As a Clinical Administrator, you will play a vital role in supporting Consultants, Specialist Nurses and the wider multidisciplinary team by providing a comprehensive and efficient administrative service. You will be a key point of contact for patients, relatives and external services, ensuring that clinics and patient pathways run smoothly. - Interview Date Thursday 13 August 2026 - 37 Hours 30 Minutes/Week - You will be redirected to Trac to apply for the vacancy.  Please expand the job details section and read all of the information before applying for the vacancy. NO AGENCIES PLEASE ### Main duties of the job The post holder will provide a high quality administrative support to the Pain Management clinical team, acting as a primary point of contact for patients and external stakeholders. Responsibilities include managing patient and external enquiries by telephone and email in a professional and sensitive manner; communicating clinic appointments, admissions and other service information; coordinating clinic and theatre bookings.  Daily monitoring and responding to email inboxes and voicemail messages; undertaking clinic typing, data entry and maintaining accurate electronic patient records; attending meetings and producing accurate minutes when required; and liaising closely with GP practices, hospital departments and external NHS organisations. The role involves exercising judgement to appropriately escalate complex or sensitive issues, particularly when dealing with distressed, irate or bereaved patients, and providing cover for the Team Leader and other Clinical Administrator roles across the Department as required. Regular patient contact will include engagement with individuals experiencing long-term or complex pain, anxiety regarding appointments or treatment delays, and relatives who may be distressed or bereaved, requiring a calm, compassionate and professional approach while maintaining service efficiency. ### Detailed job description and main responsibilities - Provide high-quality administrative support to the Pain Management clinical team - Act as a primary point of contact for patient and external enquiries, handling calls professionally and sensitively - Communicate appointment details, admissions and clinic information to patients - Manage clinic and theatre appointment bookings, confirmations and diary management - Monitor and respond to email inboxes and voicemail messages - Undertake clinic typing, data entry and maintenance of electronic patient records - Attend meetings and undertake accurate minute-taking when required - Liaise with other departments, GP practices and external NHS organisations - Escalate complex or sensitive issues appropriately, particularly when dealing with distressed, irate or bereaved patients - Provide cover for the Team Leader and other Clinical Administrator roles across the Department when required ## Person Specification ### Skills & Abilities **Essential** - IT Skills to include MS Office software packages e.g. Microsoft Word, Excel, Outlook and PowerPoint - Advanced keyboard skills including a high standard of word processing skills - Excellent communication skills - Ability to work without direct supervision - Ability to manage time effectively and work on own initiative - Ability to accurately input, collate and present information ### Knowledge & Experience **Essential** - Experience of secretarial/administrative procedures - Understanding of confidentiality **Desirable** - NHS Administration/Secretarial experience - Working Knowledge of NHS Systems e.g. eRecord, System One - Knowledge of medical terminology ### Qualifications & Education **Essential** - Level 3 qualification in administration or equivalent/relevant experience in administrative role(s) - English qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2) - Maths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1 ## Documents - [jd & ps (pdf, 161.1kb)](https://www.healthjobsuk.com/documents?vdoc=10465293) - [newcastle staff benefits (pdf, 274.4kb)](https://www.healthjobsuk.com/documents?edoc=2721) - [behaviour and civility charter (pdf, 93.8kb)](https://www.healthjobsuk.com/documents?edoc=2922) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.