# Clinic Coordinator > NHS job listing from Job Clerk for University Hospitals Bristol and Weston NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/clinic-coordinator/ff00507f-eb7a-477a-9600-c389ec813be2 - **Markdown:** https://www.jobclerk.com/job/clinic-coordinator/ff00507f-eb7a-477a-9600-c389ec813be2.md ## Summary - **Status:** Live - **Employer:** University Hospitals Bristol and Weston NHS Foundation Trust - **Town:** Bristol - **Region:** South West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 pa pro rata - **Contract type:** Permanent - **Employment type:** Part time - 18.75 hours per week (18.75 hours per week, to be worked on-site during office hours. Working pattern to be discussed) - **Closing date:** 2026-06-16T23:59:00.000Z - **Posted:** 2026-06-03T07:12:22.200Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Bristol/Bristol/University_Hospitals_Bristol_Weston_NHS_Foundation_Trust/Admin/Admin-v8047245 - **Application URL:** https://apps.trac.jobs/job-advert/8047245?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.uhbw.nhs.uk ## Job Content ### Job overview This is an opportunity for an enthusiastic, flexible and hard working individual to join the IBD team at Bristol Royal Infirmary. The successful applicant will be working within our IBD Team. The post holder will liaise with  IBD and coordinator colleagues to ensure all patients have appointments in a timely and efficient manner, and will be a point of contact for patient and staff queries relating to a patients appointment This post holder will be a key part of the team, focusing on delivering quality patient care. *Please be aware we may close this advert early due to high volumes of applications - thank you* ### Main duties of the job Communication: - Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders - To act as a point of contact for queries from clinical and non-clinical staff - Liaise with clinical and non-clinical teams across the Trust via telephone, Teams and email - Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate - Communicate changes to clinics and appointments to patients as instructed, often at short notice. Patient Care: - To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner Organising and Planning: - Implement the policy for patients who do not attend (DNA) their appointment - To manage and monitor all outstanding appointment requests through the Trust’s Patient Administration System (PAS) and escalate any issues immediately to your manager - Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots - Attend appropriate meetings as required by the role’s line manager ### Detailed job description and main responsibilities For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy. ## Job Details This is an opportunity for an enthusiastic, flexible and hard working individual to join the IBD team at Bristol Royal Infirmary. The successful applicant will be working within our IBD Team. The post holder will liaise with IBD and coordinator colleagues to ensure all patients have appointments in a timely and efficient manner, and will be a point of contact for patient and staff queries relating to a patients appointment This post holder will be a key part of the team, focusing on delivering quality patient care. *Please be aware we may close this advert early due to high volumes of applications - thank you* ## Job Description Communication: Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders To act as a point of contact for queries from clinical and non-clinical staff Liaise with clinical and non-clinical teams across the Trust via telephone, Teams and email Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate Communicate changes to clinics and appointments to patients as instructed, often at short notice. Patient Care: To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner Organising and Planning: Implement the policy for patients who do not attend (DNA) their appointment To manage and monitor all outstanding appointment requests through the Trust’s Patient Administration System (PAS) and escalate any issues immediately to your manager Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots Attend appropriate meetings as required by the role’s line manager ## Responsibilities For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy. ## Person Specification ### Skills and Abilities **Essential** - Effective and polite manner when dealing with people, both face to face and on the phone - Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy - Ability to work effectively in a busy team, adjust to change and motivate others - Ability to work on your own, using your own initiative, if required - Confidence to handle difficult conversations with patients, relatives and carers - Effective organisational skills - Good IT skills including Microsoft packages - Attention to detail **Desirable** - Working knowledge of outpatient policies and procedures ### Knowledge and Experience **Essential** - Clerical/administrative experience, including filing and/or reception - Experience of dealing with the public, both on the telephone and in person **Desirable** - Previous NHS experience - Experience of using a Patient Administration System ### Qualifications and Training **Essential** - Educated to GCSE, grade C or above (or equivalent) in English Language and Maths - Business and Administration Level 3 NVQ or equivalent experience ## Documents - [dbs charges information (pdf, 71.0kb)](https://www.healthjobsuk.com/documents?edoc=3005) - [ibd clinic coordinator (pdf, 632.3kb)](https://www.healthjobsuk.com/documents?vdoc=10338288) - [dbs charges information (pdf, 119.1kb)](https://www.healthjobsuk.com/documents?ddoc=2397) - [uhbw staff benefits book (pdf, 12.5mb)](https://www.healthjobsuk.com/documents?ddoc=2131) - [uhbw behaviours and values (pdf, 299.3kb)](https://www.healthjobsuk.com/documents?edoc=2476) - [policy statement - ex offenders (pdf, 424.6kb)](https://www.healthjobsuk.com/documents?edoc=667) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.