# Clinic Co-ordinator

> NHS job listing from Job Clerk for University Hospitals Bristol and Weston NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/clinic-co-ordinator/f66a8bcf-d24d-4528-94c1-887fd0bc39c1
- **Markdown:** https://www.jobclerk.com/job/clinic-co-ordinator/f66a8bcf-d24d-4528-94c1-887fd0bc39c1.md

## Summary

- **Status:** Live
- **Employer:** University Hospitals Bristol and Weston NHS Foundation Trust
- **Town:** Bristol
- **Region:** South West
- **Country:** England
- **Profession:** Administrative and IT
- **Grade:** Band 3
- **Salary:** £25,760 - £27,476 pa pro rata
- **Contract type:** Permanent
- **Employment type:** Full time, Flexible working, 37.5 hours per week (Full time)
- **Closing date:** 2026-07-20T23:59:00.000Z
- **Posted:** 2026-07-08T11:03:17.939Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Bristol/Bristol/Bristol_NHS_Foundation_Trust/Administration/Administration-v8132695
- **Application URL:** https://apps.trac.jobs/job-advert/8132695?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.uhbw.nhs.uk

## Job Content

### Job overview

The applicant should have excellent organisational and interpersonal skills and the ability to work well under pressure. The ability to use their own initiative is essential. The post holder deals with patients, relatives, and healthcare professionals on the phone, and occasionally face to face, applicants must have excellent communication skills and will be expected to have a courteous and efficient telephone manner. They need to have an excellent working knowledge of Microsoft Packages such as Word, Excel, and Outlook.

### Main duties of the job

To support the triaging of referrals by liaising with key clinical staff

Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders

To act as a point of contact for queries from clinical and non-clinical staff

Liaise with clinical and non-clinical teams across the Trust via telephone and email.

Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.

Communicate changes to clinics and appointments to patients as instructed, often at short notice.

### Detailed job description and main responsibilities

For a more detailed job description and person specification please refer to the job description document attached to this vacancy.

## Person Specification

### Skills and Abilities

**Essential**

- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work on your own, using your own initiative, if required
- Confidence to handle difficult conversations with patients, relatives and carers
- Effective organisational skills
- Good IT skills including Microsoft packages
- Attention to detail

**Desirable**

- Working Knowledge of outpatient policies and procedures

### Knowledge and Experience

**Essential**

- Clerical / administrative experience, including filing and/or reception
- Experience of dealing with the public, both on the telephone and in person

**Desirable**

- Previous NHS experience.
- Experience of using a Patient Administration System

### Qualifications and Training

**Essential**

- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and Administration Level 3 NVQ or equivalent experience

## Documents

- [new jd (pdf, 728.5kb)](https://www.healthjobsuk.com/documents?vdoc=10438866)
- [dbs charges information (pdf, 71.0kb)](https://www.healthjobsuk.com/documents?edoc=3005)
- [dbs charges information (pdf, 119.1kb)](https://www.healthjobsuk.com/documents?ddoc=2397)
- [uhbw staff benefits book (pdf, 12.5mb)](https://www.healthjobsuk.com/documents?ddoc=2131)
- [uhbw behaviours and values (pdf, 299.3kb)](https://www.healthjobsuk.com/documents?edoc=2476)
- [policy statement - ex offenders (pdf, 424.6kb)](https://www.healthjobsuk.com/documents?edoc=667)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.