# Clinic Co-ordinator - Radiology > NHS job listing from Job Clerk for Wye Valley NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/clinic-co-ordinator-radiology/a2829ff9-5cff-4c67-9626-27bee8a1ac2d - **Markdown:** https://www.jobclerk.com/job/clinic-co-ordinator-radiology/a2829ff9-5cff-4c67-9626-27bee8a1ac2d.md ## Summary - **Status:** Live - **Employer:** Wye Valley NHS Trust - **Location:** The County Hospital - **Workplace type:** onsite - **Profession:** Clinic coordinator - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 pa pro rata - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-09-11T22:59:00.000Z - **Posted:** 2026-08-28T13:50:58.202Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Hereford/Hereford/Wye_Valley_NHS_Trust/Clinic_Coordinator/Clinic_Coordinator-v8263008 - **Application URL:** https://apps.trac.jobs/job-advert/8263008?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.wyevalley.nhs.uk ## Job Content ### Job overview INTERNAL APPLICANTS ONLY The Clinic Coordinator (Radiology) delivers a high-quality, patient-focused appointment and clinic coordination service across the Radiology Department, supporting both the acute hospital site and the Community Diagnostics Centre (CDC). The role is responsible for managing radiology waiting lists and booking diagnostic imaging appointments in line with clinical priority, national waiting time targets, and available capacity. Working closely with Radiology clinical leads, administrative colleagues, and multidisciplinary teams, the post holder ensures efficient use of scanner capacity, coordinates patient pathways, and supports delivery of key diagnostic targets, including the 13-week pathway. The role requires excellent organisational, communication, and problem-solving skills to manage appointments, respond to changes in service capacity, handle patient enquiries professionally, and maintain accurate records across multiple electronic systems. The post holder also supports service improvement through patient tracking meetings, audit and governance activities, maintaining standard operating procedures, and providing administrative support across radiology modalities as required. Attention to detail, flexibility, and a commitment to compassionate, efficient, high-quality patient care are essential, alongside upholding the Trust's CARE values of Compassion, Accountability, Respect, and Excellence. ### Main duties of the job - Coordinate radiology waiting lists and appointment bookings for assigned imaging modalities. - Manage scanner diaries, optimising appointment schedules to maximise capacity and utilisation. - Monitor waiting lists, escalating capacity issues and supporting service performance. - Contact patients by telephone, email, and letter to arrange, amend, or cancel appointments, providing clear and compassionate communication. - Process cancellations, Did Not Attend (DNA) appointments, referral rejections, and pre-scan blood test requests in line with departmental procedures. - Liaise with radiologists, radiographers, clinicians, and other healthcare professionals to coordinate patient care and additional requirements. - Attend Radiology Patient Tracking List (PTL) meetings to support diagnostic performance targets. - Maintain accurate patient records using Trust and Radiology IT systems, including CRIS, Maxims, Ideagen, Integra, and Microsoft Office. - Manage shared and personal email inboxes, responding promptly to enquiries. - Provide reception support and cross-cover across radiology booking teams as required. - Contribute to meetings, audits, governance, quality improvement, and the review of SOPs, patient information, and correspondence. - Ensure compliance with Trust policies on confidentiality, data quality, safeguarding, infection prevention, health and safety, equality, and information governance. ### Detailed job description and main responsibilities For more information about the role and responsibilities please see the attached job description and person specification. ### Applicant requirements This post will require a submission for Disclosure to be made to check for any unspent criminal convictions. ## Person Specification ### Experience **Essential** - Previous Clerical and Administrative experience including using IT systems to retrieve data - Experience of working within a Call Centre or Customer Service environment or equivalent **Desirable** - Knowledge of Hospital IT systems and electronic patient records (e.g. CRIS, Maxims, InPhase, Integra) - Experience of attending patient tracking meetings, or working within a multidisciplinary team setting ### Education & Qualifications **Essential** - Good Standard of General Education - GCSE in English & Maths ### Skills, Knowledge & Abilities **Essential** - Ability to effectively communicate clearly and professionally both verbally and in writing to face to a wide range of people - Ability to work under pressure and deal with challenging and stressful situations - Excellent telephone manner, demonstrating professionalism and empathy - Ability to prioritise workload efficiently to meet National Targets and service demands, ensuring compliance with waiting time standards - Proficiency in IT systems and administrative software include patient record systems and Microsoft Office applications - Fully conversant with patient confidentiality and the principles of data protection, demonstrating discretion and professionalism at all times **Desirable** - Knowledge of Medical terminology relevant to radiology and diagnostic imaging ## Documents - [wvt benefits (pdf, 621.7kb)](https://www.healthjobsuk.com/documents?ddoc=1985) - [229-cs-8206659-a jdps (pdf, 280.4kb)](https://www.healthjobsuk.com/documents?vdoc=10577004) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.