# Clinic Administrator > NHS job listing from Job Clerk for The Christie NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/clinic-administrator/ca9b0266-f368-4d7f-9836-8035e0abab95 - **Markdown:** https://www.jobclerk.com/job/clinic-administrator/ca9b0266-f368-4d7f-9836-8035e0abab95.md ## Summary - **Status:** Archived / closed - **Employer:** The Christie NHS Foundation Trust - **Location:** The Christie Main Site - **Workplace type:** onsite - **Profession:** Administrator - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 Pro rata Per Annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-10-01T22:59:00.000Z - **Posted:** 2026-09-10T10:30:44.428Z - **Source information URL:** https://www.healthjobsuk.com/job/-v8286469 - **Employer website:** https://www.christie.nhs.uk ## Job Content ### Job overview An exciting opportunity has arisen for a motivated individual to join the Referrals & Bookings team as a Clinic Administrator. You will provide a high-quality, patient-focused administrative service, ensuring new referrals and outpatient activity are managed effectively and within required waiting times. You will organise appointments, maintain accurate patient information and support clinicians with clinic templates and changes. You will also identify and escalate capacity, waiting time and service issues in line with policies and procedures. This is a busy and varied role requiring excellent administration and communication skills. You will need to be enthusiastic, willing to learn, able to use your initiative and work effectively as part of a friendly, collaborative team. The service operates Monday to Friday, 8am–6pm, with occasional Saturday shifts, 9am–1pm, for which enhanced rates apply. ### Main duties of the job - Register and scan new referrals within 24 hours and maintain accurate patient information on CareFlow, CWP and other relevant systems. - Organise patient appointments and support clinicians with clinic templates, including cancellations, reductions, additional and ad hoc clinics. - Liaise with referring Trusts regarding outstanding patient reports and Minimum Data Set requirements. - Monitor patients approaching or exceeding accepted waiting times, prioritising clinical need and taking appropriate action. - Escalate capacity, waiting-time, service risks and concerns promptly to the Assistant Service Manager in line with procedures. - Communicate clinic and appointment changes promptly to relevant staff. - Provide professional and empathetic communication with patients, relatives, staff and external stakeholders, adapting communication to individual needs. - Undertake general administrative duties, including correspondence, filing, referral registration and appointment booking. - Work autonomously and collaboratively, prioritising urgent matters and supporting colleagues when demand varies. - Maintain knowledge of Health Records systems, CareFlow, RTT and Cancer Standards and work within Trust policies. - Provide cover, support training of new staff and undertake other duties appropriate to the role. ### Detailed job description and main responsibilities To support outpatient activity through the provision of a high-quality, patient/customer-focused service. To ensure all new referrals are managed effectively and within maximum waiting times in line with standard operating procedures and policies. To contact patients directly to organise appointments, ensuring effective communication and reasonable notice. To process requests for clinic cancellations and reductions within one working day of receipt. To identify and escalate capacity issues, service risks and concerns to Senior Management and/or the appropriate Consultant in line with policies and procedures. - Register all new referrals within 24 hours and scan onto CareFlow and CWP, maintaining accurate patient information and case note tracking records. - Work with clinicians to manage clinic templates, including appointment changes, cancellations, reductions, additional streams and ad hoc/new clinics. - Liaise with referring Trusts regarding outstanding patient reports in line with Minimum Data Set requirements. - Undertake administrative duties including correspondence, filing, referral registration and appointment bookings. - Identify patients waiting beyond accepted timescales, prioritising clinical needs and taking appropriate action. - Escalate capacity issues, waiting-time risks, service concerns and risks promptly to the Deputy Service Manager in line with procedures. - Coordinate with other Clinic Administrators to manage variations in demand and support a one-team approach. - Communicate with patients, relatives, staff and external stakeholders professionally, empathetically and appropriately, adapting communication where required. - Organise own workload, prioritise urgent matters and work autonomously and as part of a team. - Provide cover, support new staff training and undertake other duties appropriate to the role. This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification as the demand of the service dictates. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Other **Essential** - Attention to detail and accuracy - Ability to work under pressure - Ability to follow standard operating procedures or policies - Adaptable to change and flexible in approach to new procedures or working practices - Willingness to learn ### Skills **Essential** - Excellent written and verbal communication skills - Ability to identify barriers to communication and adapt style/method accordingly - Basic keyboard skills and IT literate - Ability to prioritise workload - Excellent interpersonal skills and telephone manner - Ability to work unsupervised or as part of a team ### Values **Essential** - Achievement and recognition - Learning and development - Healthy workplace - Communication and engagement - Proud of The Christie ### Knowledge **Essential** - Knowledge and familiarity with a range of software including Word, Excel, database packages, e-mail and web browsers - Understanding of the importance of data protection and confidentiality - Awareness of the NHS access targets and associated policies **Desirable** - Basic knowledge of NHS terminology - Knowledge of multiple service areas e.g. outpatient clinic areas ### Experience **Essential** - Previous clerical and/or secretarial experience - Experience of working with IT packages to include Word & Excel - Evidence of working autonomously and as part of a team - Confidence in dealing with professional groups - Evidence of handling difficult circumstances e.g. customer complaints - Knowledge of NHS administrative procedures **Desirable** - Previous administrative and clerical experience in a hospital environment - Experience of hospital administration systems ### Qualifications **Essential** - Secondary-level education GCSE Maths and English at C-grade or above, or equivalent - RSA Stage II or equivalent experience **Desirable** - Evidence of further development - European Computer Driving License or equivalent ## Documents - [strategy brochure (pdf, 1.0mb)](https://www.healthjobsuk.com/documents?edoc=1645) - [travel to the christie (pdf, 3.8mb)](https://www.healthjobsuk.com/documents?edoc=1960) - [the christie values and behaviours (pdf, 919.5kb)](https://www.healthjobsuk.com/documents?edoc=1643) - [job description and person specification (pdf, 338.6kb)](https://www.healthjobsuk.com/documents?vdoc=10603843) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references.