# Clerk Receptionist > NHS job listing from Job Clerk for The Newcastle upon Tyne Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/clerk-receptionist/711f7bd3-8d44-49ad-ba9a-e34901c3e4bc - **Markdown:** https://www.jobclerk.com/job/clerk-receptionist/711f7bd3-8d44-49ad-ba9a-e34901c3e4bc.md ## Summary - **Status:** Live - **Employer:** The Newcastle upon Tyne Hospitals NHS Foundation Trust - **Town:** Newcastle Upon Tyne - **Region:** North East and Yorkshire - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-06-09T23:59:00.000Z - **Posted:** 2026-06-04T23:02:49.388Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Tyne_Wear/Freeman_Hospital/The_Newcastle_upon_Tyne_Hospitals_NHS_Foundation_Trust/Urology_Specialty_FH/Urology_Specialty_FH-v7984691 - **Application URL:** https://apps.trac.jobs/job-advert/7984691?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.newcastle-hospitals.org.uk ## Job Content ### Job overview An exciting opportunity has arisen within Urology for an enthusiastic, self-motivated and hard-working experienced Clerk Receptionist to join our admin team. The Urology Department at Freeman Hospital is one of the leading providers of urology services in the UK.  We cater to patients in the Northeast - around Newcastle upon Tyne and extending in to Cumbria and the Scottish borders. The successful applicants should possess excellent customer care, IT, organisational and communication skills.  Coupled with a confident telephone manner, a good eye for detail and have the ability to use their own initiative along with previous experience of working in a fast-paced reception environment.  Working well as part of a team and a positive proactive attitude is essential. You will be expected to organise and prioritise your own workload and this will require you to be flexible and adaptable to meet the changing needs of the service. We actively encourage candidates to contact the department before or after submitting their application to ask questions or to arrange a visit. - Interview Date: 16 June 2026 - 37 hours 30 minutes/week - You will be redirected to Trac to apply for the vacancy.  Please expand the job details section and read all of the information before applying for the vacancy. NO AGENCIES PLEASE ### Main duties of the job The primary focus of the role is to provide reception services across three busy outpatient areas within the urology service. Duties include but are not limited to the timely checking in and out of patients for appointments, playing an active role in a high volume call queue and administrative preparation of clinics across the service. ### Detailed job description and main responsibilities - To provide an effective and efficient out-patient reception and administrative service across the organisation ensuring that a high quality of customer care is delivered. - To continue to develop and maintain competencies in all areas of work ## Job Details An exciting opportunity has arisen within Urology for an enthusiastic, self-motivated and hard-working experienced Clerk Receptionist to join our admin team. The Urology Department at Freeman Hospital is one of the leading providers of urology services in the UK. We cater to patients in the Northeast - around Newcastle upon Tyne and extending in to Cumbria and the Scottish borders. The successful applicants should possess excellent customer care, IT, organisational and communication skills. Coupled with a confident telephone manner, a good eye for detail and have the ability to use their own initiative along with previous experience of working in a fast-paced reception environment. Working well as part of a team and a positive proactive attitude is essential. You will be expected to organise and prioritise your own workload and this will require you to be flexible and adaptable to meet the changing needs of the service. We actively encourage candidates to contact the department before or after submitting their application to ask questions or to arrange a visit. Interview Date: 16 June 2026 37 hours 30 minutes/week You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy. NO AGENCIES PLEASE ## Job Description The primary focus of the role is to provide reception services across three busy outpatient areas within the urology service. Duties include but are not limited to the timely checking in and out of patients for appointments, playing an active role in a high volume call queue and administrative preparation of clinics across the service. ## Responsibilities To provide an effective and efficient out-patient reception and administrative service across the organisation ensuring that a high quality of customer care is delivered. To continue to develop and maintain competencies in all areas of work ## Person Specification ### SKILLS **Essential** - Good literacy and numeracy skills - IT skills in windows based applications - Ability to communicate with members of the public, all staff and health care providers ### EXPERIENCE **Desirable** - Previous reception/clerical experience - Previous customer care experience ### QUALIFICATIONS **Essential** - NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience ## Documents - [b2 clerk jd (pdf, 256.4kb)](https://www.healthjobsuk.com/documents?vdoc=10267957) - [clerk/receptionist b2 ps (pdf, 32.7kb)](https://www.healthjobsuk.com/documents?vdoc=10267958) - [newcastle staff benefits (pdf, 274.4kb)](https://www.healthjobsuk.com/documents?edoc=2721) - [behaviour and civility charter (pdf, 93.8kb)](https://www.healthjobsuk.com/documents?edoc=2922) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.