# Clerical Worker > NHS job listing from Job Clerk for Blackpool Teaching Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/clerical-worker/c2a27ef9-6c52-471a-af49-ee21a64ed353 - **Markdown:** https://www.jobclerk.com/job/clerical-worker/c2a27ef9-6c52-471a-af49-ee21a64ed353.md ## Summary - **Status:** Live - **Employer:** Blackpool Teaching Hospitals NHS Foundation Trust - **Town:** Blackpool - **Region:** North West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 pro rata - **Contract type:** Permanent: Post holder is currently on fixed term contract due to expire 28th April 2026 - **Employment type:** Full time, Part time, 30 hours per week (Monday to Friday) - **Closing date:** 2026-06-10T23:59:00.000Z - **Posted:** 2026-05-27T14:21:55.904Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Lancashire/Blackpool/Blackpool_Teaching_Hospitals_NHS_Foundation_Trust/National_Artificial_Eye_Service_Tertiary_Division/National_Artificial_Eye_Service_Tertiary_Division-v7806372 - **Application URL:** https://apps.trac.jobs/job-advert/7806372?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.blackpoolteachinghospitals.nhs.uk ## Job Content ### Job overview Provide administrative support to the National Artificial Eye Service, ensuring an efficient and effective appointment, reception and clinic service to all NAES patients. Act as the main link between the Production Laboratory and the 18 main base centres that make up the Service Provide ongoing administrative support to all Orbital Prosthetists as and when required. There is no sponsorship for this role (it is not a skills shortage within the NHS). ### Main duties of the job Maintain accurate patient registration and appointment booking records using EMIS Community Web system Despatch patient information data to allocated clinics within Service guidelines. Receive and check, to Quality Assurance requirements, all orders for production laboratory; referring non-conforming items for inspection Check and despatch, to Quality Assurance requirements, all prostheses within designated time scales, subsequently entering despatch data on EMIS Community Web system Deal with manufacturing queries referred by Production & Quality Manager and technicians and record non-conforming order details onto system before return of same to Orbital Prosthetist. Deal politely and professionally with telephone enquiries from hospitals and other outside bodies and arrange appropriate action. ### Detailed job description and main responsibilities - Deal politely, efficiently and professionally with all patients and visitors at all times, in accordance with Trust policies. - Register all new referrals on the day of receipt onto EMIS Community Web system.  In addition, ensure that all demographic details are accurate.  Use National Care Records system to confirm eligibility for NHS treatment. - Plan clinics in conjunction with the Orbital Prosthetists’ itineraries following the working instructions and procedures laid down in the NAES Admin Training Documentation and Job Plans provided by Clinical Services Manager - Organise appointments for patients in liaison with relevant bodies and with due regard to priorities and efficient running of clinics. - Ensure that appointment records are input efficiently and accurately. - Ensure that all bookings are made in accordance with agreed protocols, involving patients and providing choice wherever possible. - Maintain EMIS Community Web system, process correspondence and ensure that all clinic and patient activity and change of patient details are dealt with on a prompt and frequent basis. - Collate and maintain up to date waiting lists and provide statistical information as required. - Notify patients, transport authorities and hospitals in the event of cancellation or changed clinic arrangements. - Monitor work in the Production Laboratory and ensure subsequent appointments are agreed with patients to avoid any delay in fitting of their prostheses. - Scan historic paper patient records onto EMIS Community Web system and ensure patients are assigned to correct clinic location. - Provide assistance to infirm patients when required on their arrival to, and departure from, NAES Blackpool clinic. - Maintain an up-to-date record of all relevant outlying clinics, including contact names and telephone numbers, to be used in the event of last-minute clinic cancellations. ## Job Details Provide administrative support to the National Artificial Eye Service, ensuring an efficient and effective appointment, reception and clinic service to all NAES patients. Act as the main link between the Production Laboratory and the 18 main base centres that make up the Service Provide ongoing administrative support to all Orbital Prosthetists as and when required. There is no sponsorship for this role (it is not a skills shortage within the NHS). ## Job Description Maintain accurate patient registration and appointment booking records using EMIS Community Web system Despatch patient information data to allocated clinics within Service guidelines. Receive and check, to Quality Assurance requirements, all orders for production laboratory; referring non-conforming items for inspection Check and despatch, to Quality Assurance requirements, all prostheses within designated time scales, subsequently entering despatch data on EMIS Community Web system Deal with manufacturing queries referred by Production & Quality Manager and technicians and record non-conforming order details onto system before return of same to Orbital Prosthetist. Deal politely and professionally with telephone enquiries from hospitals and other outside bodies and arrange appropriate action. ## Responsibilities Deal politely, efficiently and professionally with all patients and visitors at all times, in accordance with Trust policies. Register all new referrals on the day of receipt onto EMIS Community Web system. In addition, ensure that all demographic details are accurate. Use National Care Records system to confirm eligibility for NHS treatment. Plan clinics in conjunction with the Orbital Prosthetists’ itineraries following the working instructions and procedures laid down in the NAES Admin Training Documentation and Job Plans provided by Clinical Services Manager Organise appointments for patients in liaison with relevant bodies and with due regard to priorities and efficient running of clinics. Ensure that appointment records are input efficiently and accurately. Ensure that all bookings are made in accordance with agreed protocols, involving patients and providing choice wherever possible. Maintain EMIS Community Web system, process correspondence and ensure that all clinic and patient activity and change of patient details are dealt with on a prompt and frequent basis. Collate and maintain up to date waiting lists and provide statistical information as required. Notify patients, transport authorities and hospitals in the event of cancellation or changed clinic arrangements. Monitor work in the Production Laboratory and ensure subsequent appointments are agreed with patients to avoid any delay in fitting of their prostheses. Scan historic paper patient records onto EMIS Community Web system and ensure patients are assigned to correct clinic location. Provide assistance to infirm patients when required on their arrival to, and departure from, NAES Blackpool clinic. Maintain an up-to-date record of all relevant outlying clinics, including contact names and telephone numbers, to be used in the event of last-minute clinic cancellations. ## Person Specification ### Skills & Ability **Essential** - Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion - Advanced keyboard / IT skills Including audio typing - Ability to manage and prioritise own and other’s workload and use own initiative - Good organisation skills and ability to multitask - Good time management skills - Ability to maintain relevant recording and information systems - Ability to deal professionally with enquiries from staff, service users and stakeholders - Ability to problem solve - Understand confidentiality and apply the principles in every day working practice - Work effectively and flexibly as part of a team to meet the needs of the services **Desirable** - Ability to take and transcribe notes of meetings in a timely manner ### Experience & Knowledge **Essential** - Good knowledge and understanding of reception / office procedures - Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access) - Experience of using Trust IT systems - Experience of working in Healthcare ### Education & Qualification **Essential** - Good level of basic education to include GCSE maths and English, NVQ level 2, or evidence of administrative knowledge and skills equivalent to level of qualification **Desirable** - NVQ 3 Team Leadership or Business Administration or Customer care or equivalent experience ## Documents - [administator (pdf, 640.3kb)](https://www.healthjobsuk.com/documents?vdoc=10074483) - [administrator (pdf, 456.6kb)](https://www.healthjobsuk.com/documents?vdoc=10074484) - [conditions of service (pdf, 248.8kb)](https://www.healthjobsuk.com/documents?vdoc=10195092) - [application guide booklet (pdf, 511.1kb)](https://www.healthjobsuk.com/documents?edoc=2617) - [guidance on pre-employment checks (pdf, 64.2kb)](https://www.healthjobsuk.com/documents?edoc=447) - [statement on recruitment of ex-offenders (pdf, 43.2kb)](https://www.healthjobsuk.com/documents?edoc=448) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.