# Clerical Officer/Receptionist > NHS job listing from Job Clerk for Sheffield Teaching Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/clerical-officerreceptionist/6c519dc7-3662-4422-8b35-37be24036032 - **Markdown:** https://www.jobclerk.com/job/clerical-officerreceptionist/6c519dc7-3662-4422-8b35-37be24036032.md ## Summary - **Status:** Live - **Employer:** Sheffield Teaching Hospitals NHS Foundation Trust - **Town:** Sheffield - **Region:** North East and Yorkshire - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 PA/ Pro rata for part time staff - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (08:00-16:00 or 09:00-17:00 on a rota basis) - **Closing date:** 2026-06-09T23:59:00.000Z - **Posted:** 2026-05-26T23:03:23.651Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/South_Yorkshire/Sheffield/Sheffield_Teaching_Hospitals_NHS_Foundation_Trust/Cardiology/Cardiology-v7851827 - **Application URL:** https://apps.trac.jobs/job-advert/7851827?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.sth.nhs.uk ## Job Content ### Job overview An exciting and challenging opportunity has arisen for an enthusiastic individual to join our Cardiothoracic Outpatient Team at the Northern General Hospital. The successful candidate will provide high quality administrative service to facilitate all aspects of outpatient appointments within Cardiothoracic Outpatient Team. They will have excellent interpersonal skills as they will be in contact with patients both in person and over the phone. They will work closely with our medical secretaries, waiting list coordinators, Nurses and Consultants to offer the best possible service to our patients. ### Main duties of the job To deliver a high-quality service by providing effective and efficient patient focused appointment bookings, a medical records function, clinic preparation and clinic reception for the patients that attend Cardiothoracic Directorate. The post holder with liaise with patients, other hospital staff and deal with enquiries from outside the hospital to help ensure the delivery of an efficient service to all users. They will be required to have a firm understanding of the need for confidentiality and to consider and maintain this confidentiality at all times. To assist in the locating, filing and preparation of attendance packs for outpatient clinics. To undertake reception duties and receive patients in a pleasant, tactful and understanding manner and accurately record all data fields on CONNECT.  To be able to work under pressure, coping and adapting to different situations as they arise. ### Detailed job description and main responsibilities Please view the attached Job Description and Person Specification documents for full details regarding this post. When completing your application please ensure that you clearly demonstrate how you meet the role criteria. ## Job Details An exciting and challenging opportunity has arisen for an enthusiastic individual to join our Cardiothoracic Outpatient Team at the Northern General Hospital. The successful candidate will provide high quality administrative service to facilitate all aspects of outpatient appointments within Cardiothoracic Outpatient Team. They will have excellent interpersonal skills as they will be in contact with patients both in person and over the phone. They will work closely with our medical secretaries, waiting list coordinators, Nurses and Consultants to offer the best possible service to our patients. ## Job Description To deliver a high-quality service by providing effective and efficient patient focused appointment bookings, a medical records function, clinic preparation and clinic reception for the patients that attend Cardiothoracic Directorate. The post holder with liaise with patients, other hospital staff and deal with enquiries from outside the hospital to help ensure the delivery of an efficient service to all users. They will be required to have a firm understanding of the need for confidentiality and to consider and maintain this confidentiality at all times. To assist in the locating, filing and preparation of attendance packs for outpatient clinics. To undertake reception duties and receive patients in a pleasant, tactful and understanding manner and accurately record all data fields on CONNECT. To be able to work under pressure, coping and adapting to different situations as they arise. ## Responsibilities Please view the attached Job Description and Person Specification documents for full details regarding this post. When completing your application please ensure that you clearly demonstrate how you meet the role criteria. ## Person Specification ### Experience **Essential** - Experience of working within an office environment - Experience of working in a public facing role **Desirable** - Relevant experience within the NHS ### Further Training **Essential** - Knowledge of/ experience of using information and/or customer service systems. - Working knowledge of Microsoft office packages including Outlook, Excel and Word. **Desirable** - Previous experience Infoflex / 59R Software - Previous experience of PAS / Infoflex / SystmOne (area specific software) ### Skills and Knowledge **Essential** - Understanding of Data protection issues and the ability to maintain confidentiality. - Excellent communication skills, with ability to deal with staff at all levels. - Displays use of initiative with effective organisational skill. - Ability to prioritise and work to strict/conflicting deadlines. - On-going commitment to personal development. ### Education and Qualifications **Essential** - GSCE at Grade C/4 in English and Maths(or equivalent qualifications) or equivalent experience **Desirable** - NVQ level II in Business Administration/ Customer Service/IT ## Documents - [staff benefits (pdf, 2.7mb)](https://www.healthjobsuk.com/documents?edoc=2420) - [job description (pdf, 472.4kb)](https://www.healthjobsuk.com/documents?vdoc=10132614) - [person specification (pdf, 168.6kb)](https://www.healthjobsuk.com/documents?vdoc=10123373) - [information for candidates (pdf, 496.3kb)](https://www.healthjobsuk.com/documents?edoc=2162) - [applicants - how we use your information (pdf, 87.4kb)](https://www.healthjobsuk.com/documents?edoc=2165) - [getting to work at sheffield teaching hospitals (pdf, 305.0kb)](https://www.healthjobsuk.com/documents?edoc=2163) - [policy statement on the recruitment of ex-offenders (pdf, 124.0kb)](https://www.healthjobsuk.com/documents?edoc=2211) - [a guide to using artificial intelligence and with your personal statement (pdf, 163.6kb)](https://www.healthjobsuk.com/documents?edoc=2894) - [candidate application best practice guide - please read before completing your application (pdf, 236.3kb)](https://www.healthjobsuk.com/documents?edoc=2161) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.