# Clerical Officer/Receptionist

> NHS job listing from Job Clerk for Betsi Cadwaladr University Health Board.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/clerical-officerreceptionist/653da557-ed6a-45e9-9043-7d9a93320057
- **Markdown:** https://www.jobclerk.com/job/clerical-officerreceptionist/653da557-ed6a-45e9-9043-7d9a93320057.md

## Summary

- **Status:** Live
- **Employer:** Betsi Cadwaladr University Health Board
- **Location:** Block 5, Carlton Court
- **Workplace type:** onsite
- **Profession:** Clerical officer
- **Grade:** Band 2
- **Salary:** £26,300 per annum pro rata
- **Contract type:** Permanent: Monday to Wednesday but initially could be Tuesday to Thursday
- **Employment type:** Part time - 22.5 hours per week (Monday to Wednesday but initially could be Tuesday to Thursday 8.30am-4.30pm)
- **Closing date:** 2026-09-08T22:59:00.000Z
- **Posted:** 2026-08-25T12:20:33.102Z
- **Source information URL:** https://www.healthjobsuk.com/job/Rhyl/Betsi_Cadwaladr_University_Health_Board/Area_Central_Community_Services/Area_Central_Community_Services-v8253292
- **Application URL:** https://apps.trac.jobs/job-advert/8253292?ShowJobAdvert=&feedid=9002
- **Employer website:** https://bcuhb.nhs.wales

## Job Content

### Job overview

The ability to speak Welsh is essential for this post.

An exciting opportunity has arisen for clerical officer to join the team at Royal Alexandra Hospital. The purpose of this post is to provide an efficient and comprehensive administrative and reception service to the Out Patient Department in the Royal Alexandra Hospital. The post holder will first point of contact for telephone communication. The post holder will work within the Royal Alexandra Hospital administrative teams alongside the Site Administrator to provide a seamless administrative service to the Community Hospital. This post is 22.5 hours, Monday to Wednesday but, initially could be Tuesday to Thursday.

### Main duties of the job

The purpose of the role is to:

- Offer general assistance to services providers and users and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the General Office including the provision of clerical support to clinical staff and other members of the team
- Facilitate effective communication between patients, members of staff secondary care and other associated healthcare and wellbeing agencies

### Detailed job description and main responsibilities

You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click "Apply now" to view in TRAC.

.

### Applicant requirements

Welsh language skills are essential

## Person Specification

### Skills

**Essential**

- Ability to work in a busy environment, and deal with a number of different tasks simultaneously
- Ability to communicate tactfully with patients
- Ability to resolve issues ‘on the spot’ using own judgement

### Knowledge

**Essential**

- An understanding of confidentiality involved with post

### Experience

**Essential**

- Experience of using a computer system (e.g. GP clinical IT system)
- Previous experience of working in a reception/office environment
- Experience of working with the general public

### Qualifications

**Essential**

- Able to demonstrate English and Maths to GCSE or equivalent experience
- IT or word processing qualification (e.g. RSA 2 or equivalent experience)

**Desirable**

- ECDL
- NVQ Level 1 or equivalent in customer service

### Personal Qualities

**Essential**

- Ability to work as part of an integrated multi-skilled team member without direct supervision
- Ability to determine own work load priorities

### Other Relevant Requirements

**Essential**

- Welsh Speaker

## Documents

- [oh form (pdf, 712.5kb)](https://www.healthjobsuk.com/documents?vdoc=10566005)
- [jdps english (pdf, 664.3kb)](https://www.healthjobsuk.com/documents?vdoc=10566003)
- [sdmp cymraeg (pdf, 720.3kb)](https://www.healthjobsuk.com/documents?vdoc=10566004)
- [welsh language matrix (pdf, 134.3kb)](https://www.healthjobsuk.com/documents?edoc=2220)
- [betsi cadwaladr relocation (pdf, 6.8mb)](https://www.healthjobsuk.com/documents?edoc=2818)
- [values and behaviour framework (pdf, 2.0mb)](https://www.healthjobsuk.com/documents?edoc=2937)
- [guidance notes for applicants (pdf, 322.5kb)](https://www.healthjobsuk.com/documents?edoc=2838)
- [nhs north wales - the right choice (pdf, 3.6mb)](https://www.healthjobsuk.com/documents?edoc=2075)
- [nwssp recruitment services privacy notice (pdf, 808.3kb)](https://www.healthjobsuk.com/documents?edoc=1632)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.