# Clerical officer

> NHS job listing from Job Clerk for Betsi Cadwaladr University Health Board.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/clerical-officer/df6ff2b2-a0e1-4ab1-ab69-4cbc2352f302
- **Markdown:** https://www.jobclerk.com/job/clerical-officer/df6ff2b2-a0e1-4ab1-ab69-4cbc2352f302.md

## Summary

- **Status:** Live
- **Employer:** Betsi Cadwaladr University Health Board
- **Location:** Block 5, Carlton Court
- **Workplace type:** onsite
- **Profession:** Clerical officer
- **Grade:** Band 3
- **Salary:** £26,813 - £27,890 per annum, pro rata
- **Contract type:** Permanent
- **Employment type:** Part time - 32.25 hours per week
- **Closing date:** 2026-10-29T23:59:00.000Z
- **Posted:** 2026-10-22T14:10:36.797Z
- **Source information URL:** https://www.healthjobsuk.com/job/Tywyn/Betsi_Cadwaladr_University_Health_Board/Community_hospitals/Community_hospitals-v8373309
- **Application URL:** https://apps.trac.jobs/job-advert/8373309?ShowJobAdvert=&feedid=9002
- **Employer website:** https://bcuhb.nhs.wales

## Job Content

### Job overview

The postholder will provide a comprehensive administrative, clerical, and reception service to support the efficient day-to-day running of a community hospital and associated outpatient services. Acting as a key point of contact for patients, relatives, visitors, healthcare professionals, and external agencies, the role requires excellent communication, organisational, and customer service skills.

To ensure the efficient administration and coordination of community hospital and outpatient services, supporting high-quality patient care and a positive patient experience through effective administrative and operational support.

### Main duties of the job

The postholder will liaise with a range of clinical and administrative teams to support patient pathways and ensure the smooth delivery of services.

The role also carries responsibility for a range of financial and operational duties, including the handling and banking of patient monies, petty cash and travel expense payments, management of site security access systems, receipt of supplies and equipment, and reporting maintenance issues. The postholder will regularly deal with patients and relatives who may be distressed or anxious, requiring the ability to respond with empathy, sensitivity, professionalism, and sound judgement.

In addition, the postholder will support audit activities, contribute to service improvements, assist with training and mentoring new staff, and provide flexible administrative support across the service as required. The role demands a high level of accuracy, confidentiality, initiative, and the ability to manage competing priorities within a busy healthcare environment.

### Detailed job description and main responsibilities

You will find the full job description and person specification by clicking "apply now" on this advert

### Applicant requirements

Welsh language skills are desirable

## Person Specification

### Skills

**Essential**

- Excellent communication skills
- Excellent organisational skills
- Ability to work unsupervised and make decisions
- Be able to use judgement and initiative to deal with difficult / sensitive situations

**Desirable**

- Ability to speak Welsh

### Experience

**Essential**

- Relevant experience of providing a comprehensive clerical / administrative service

**Desirable**

- Previous experience of working within the NHS or in a healthcare setting

### Qualifications

**Essential**

- Good general education
- NVQ Level 3 or equivalent experience
- Knowledge and understanding of clerical procedures and systems

## Documents

- [jdps (pdf, 328.6kb)](https://www.healthjobsuk.com/documents?vdoc=10701499)
- [sdmp (pdf, 328.6kb)](https://www.healthjobsuk.com/documents?vdoc=10701498)
- [welsh language matrix (pdf, 134.3kb)](https://www.healthjobsuk.com/documents?edoc=2220)
- [oh form - ig ffurflen (docx, 102.2kb)](https://www.healthjobsuk.com/documents?vdoc=10717829)
- [betsi cadwaladr relocation (pdf, 6.8mb)](https://www.healthjobsuk.com/documents?edoc=2818)
- [values and behaviour framework (pdf, 2.0mb)](https://www.healthjobsuk.com/documents?edoc=2937)
- [guidance notes for applicants (pdf, 322.5kb)](https://www.healthjobsuk.com/documents?edoc=2838)
- [nhs north wales - the right choice (pdf, 3.6mb)](https://www.healthjobsuk.com/documents?edoc=2075)
- [nwssp recruitment services privacy notice (pdf, 808.3kb)](https://www.healthjobsuk.com/documents?edoc=1632)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.