# Clerical Officer > NHS job listing from Job Clerk for North Tees and Hartlepool NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/clerical-officer/c30d14db-a390-45fa-bf82-7555a39caa30 - **Markdown:** https://www.jobclerk.com/job/clerical-officer/c30d14db-a390-45fa-bf82-7555a39caa30.md ## Summary - **Status:** Live - **Employer:** North Tees and Hartlepool NHS Foundation Trust - **Location:** University Hospital of North Tees - **Workplace type:** onsite - **Profession:** Clerical officer - **Grade:** Band 2 - **Salary:** £25,272 Per annum - **Contract type:** Permanent - **Employment type:** Part time - 30 hours per week (Occasional weekend working as necessary hours to be worked will be between 08:00-18:00) - **Closing date:** 2026-10-28T23:59:00.000Z - **Posted:** 2026-10-14T12:58:19.391Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Durham/Stockton_on_Tees/North_Tees_Hartlepool_NHS_Foundation_Trust/Clerical_Officer/Clerical_Officer-v8310894 - **Application URL:** https://apps.trac.jobs/job-advert/8310894?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.nth.nhs.uk ## Job Content ### Job overview We are looking for a friendly individual with a positive approach, to work as part of the team in the Breast Unit. Suitably qualified applicants are invited to apply for the post of Clerical Assistant, joining a dedicated team of staff providing administrative support to the Department. The Breast Screening Service invites approximately 50,000 clients per year for well woman breast screening and also provides a Breast Symptomatic Service. This post holder will be a valuable member of the Team and will often be the first point of contact in representing the Service/Department. A flexible approach to work within the core hours: Monday to Friday 8.00am to 6.00pm. ### Main duties of the job The post holder will join a team of friendly staff motivated to provide an efficient administration service to patients attending the department and will include but not limited to: provision of an effective and efficient administration office, dealing with queries and telephone calls in a professional manner. The post holder will assist with data entry using appropriate IT systems. Good attention to detail and accuracy is a requirement of the role. The role will require the post holder to collect notes from Health Records. Provide cover at reception facilitating logging of attendees and booking appointments. Dealing with queries from service users including GP, patients and other external departments. General office duties as required. ### Detailed job description and main responsibilities This post holder will be invaluable to the Breast Screening & Symptomatic Service helping to facilitate the administration service, providing cover at reception facilitating the logging of attendees against clinic lists, booking appointments using appropriate IT systems. Dealing with queries from service users including the multi-disciplinary team within the breast service and with staff from other departments and external organisations, General Practitioners, patients and their representatives in a professional and courteous manner that is consistent with all legislation, policies and procedures including data protection and confidentiality, Sourcing any relating information that might help deal with a query, taking accurate written messages and passing more complex queries on to relevant staff (if appropriate to work area). Operating various computer systems to facilitate the maintenance of client details dealing with queries relating to bookings, cancellation and re-appointing of appointments within agreed booking schedules and targets, ensuring that clinics are run effectively and adhering to all related legislation, policies and procedures. Adhering to the right results policy producing Breast Screening Results. General office duties including filing, housekeeping, photocopying and maintaining stock of routine supplies. The successful candidate will be educated to GCSE standard or equivalent having a working knowledge of Microsoft Windows and have good interpersonal and organisational skills and be a good team players as well as working individually using own initiative. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Experience **Essential** - Demonstrable experience of clerical work involving computerised systems - Demonstrable experience of data and information processing using appropriate technologies - Demonstrate experience of reception duties **Desirable** - Experience of working within a healthcare environment - Working knowledge of the ‘Oxford’ National Breast Screening computer system - Experience of working within a multi-disciplinary team - Knowledge of medical terminology ### Disposition **Essential** - Ability to work under pressure/meet tight deadlines whilst delivering high quality work - Flexibility – able to cope with different work environments - Demonstrate a responsible, dependable and honest character and a caring and sensitive nature. ### Qualifications **Essential** - GCSE at grade C or above in Mathematics Key Skills at level 2 in Numeracy (or equivalent) - GCSE at grade C or above in English Language, or Key Skills at level 2 in Literacy (or equivalent) - NVQ at level 2 in Business Administration (or equivalent) **Desirable** - IT qualification (ITQ at level 2 or equivalent) - Typing or word processing qualification at RSA II (or equivalent) ### Skills and Aptitudes **Essential** - Demonstrate ability to pay good attention to detail, reliably check and record data and identify anomalies and be able to self-check completed work. - Demonstrate well developed keyboard skills - Demonstrate well developed written/verbal/listening communication skills - Demonstrate good organisational / time management skills and be able work under pressure to meet deadlines. - Demonstrate willingness to contribute to the delivery of an effective and efficient administrative/secretarial service. - Demonstrate willingness to be flexible and to work in other clinical areas throughout the trust as and when required in accordance with operational service needs. **Desirable** - Be willing to participate in the promotion of effective team working. - Demonstrate a good working knowledge of windows based computer systems and be capable of using most Microsoft Office applications, particularly MS Word and Outlook. - Be proactive in contributing to service improvement ## Documents - [privacy notice (pdf, 717.8kb)](https://www.healthjobsuk.com/documents?edoc=1774) - [making every contact count (pdf, 756.1kb)](https://www.healthjobsuk.com/documents?edoc=2986) - [clerical officer job description (pdf, 891.2kb)](https://www.healthjobsuk.com/documents?vdoc=10631257) - [nthft guidance notes for applicants (pdf, 272.4kb)](https://www.healthjobsuk.com/documents?edoc=2987) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.