# Clerical Officer > NHS job listing from Job Clerk for Kingston Hospital NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/clerical-officer/b825dc61-cd88-4c02-a635-5f9b322448b0 - **Markdown:** https://www.jobclerk.com/job/clerical-officer/b825dc61-cd88-4c02-a635-5f9b322448b0.md ## Summary - **Status:** Live - **Employer:** Kingston Hospital NHS Foundation Trust - **Town:** Kingston Upon Thames - **Region:** London - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £30,142 per annum inc of outer HCAS (pro-rata) - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-07-06T23:59:00.000Z - **Posted:** 2026-06-22T10:21:14.395Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/Kingston_upon_Thames/Kingston_Richmond_NHS_Foundation_Trust/Administration/Administration-v8100476 - **Application URL:** https://apps.trac.jobs/job-advert/8100476?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.kingstonhospital.nhs.uk ## Job Content ### Job overview - We are looking for motivated and suitably experienced Clerical Administrators / Receptionists to join our Radiology team and help deliver a high‑quality, patient‑focused service. - As part of the Radiology Clerical Team, the postholder will liaise with patients, clinicians and a range of services across the Trust to ensure the smooth and efficient running of the department. - The role requires excellent communication skills, strong attention to detail and the ability to work effectively in a busy, fast‑paced environment. - Key responsibilities include providing reception cover, operating the Radiology call centre, and scheduling imaging appointments. These duties are essential to supporting timely patient pathways and maintaining a responsive and effective service. ### Main duties of the job - Prioritise and manage workload independently, ensuring service delivery is maintained in line with departmental and specialist requirements. Use relevant IT systems effectively to support the completion of tasks. - Handle telephone and face‑to‑face enquiries from patients, relatives, carers, clinicians and other staff groups. Provide accurate information, direct queries appropriately and prioritise issues to support an efficient and effective service. - Maintain accurate patient information on electronic systems, ensuring records are up to date, clearly documented and accessible. This supports effective communication and coordination across the Radiology department. - Work collaboratively with management to contribute to continuous improvement of Administrative and Clerical processes, supporting service development and the delivery of a high‑quality patient experience. ### Detailed job description and main responsibilities *** Please refer to the attached supporting document for the full Job Description and Person Specification, which provide detailed information about the role and the requirements. *** ## Job Details We are looking for motivated and suitably experienced Clerical Administrators / Receptionists to join our Radiology team and help deliver a high‑quality, patient‑focused service. As part of the Radiology Clerical Team, the postholder will liaise with patients, clinicians and a range of services across the Trust to ensure the smooth and efficient running of the department. The role requires excellent communication skills, strong attention to detail and the ability to work effectively in a busy, fast‑paced environment. Key responsibilities include providing reception cover, operating the Radiology call centre, and scheduling imaging appointments. These duties are essential to supporting timely patient pathways and maintaining a responsive and effective service. ## Job Description Prioritise and manage workload independently, ensuring service delivery is maintained in line with departmental and specialist requirements. Use relevant IT systems effectively to support the completion of tasks. Handle telephone and face‑to‑face enquiries from patients, relatives, carers, clinicians and other staff groups. Provide accurate information, direct queries appropriately and prioritise issues to support an efficient and effective service. Maintain accurate patient information on electronic systems, ensuring records are up to date, clearly documented and accessible. This supports effective communication and coordination across the Radiology department. Work collaboratively with management to contribute to continuous improvement of Administrative and Clerical processes, supporting service development and the delivery of a high‑quality patient experience. ## Responsibilities *** Please refer to the attached supporting document for the full Job Description and Person Specification, which provide detailed information about the role and the requirements. *** ## Person Specification ### Skills **Essential** - Customer care skills **Desirable** - Proficient in use of Software systems ### Experience **Essential** - Customer service experience - Previous telephone experience - Experience of dealing with a broad range of people. **Desirable** - Previous experience of Hospital IT systems (CRS, Soliton, Netcall) ### Qualifications **Essential** - Good Educational Standard. GCSE grade C or above in English and Maths or equivalent qualification ## Documents - [clerical officer (pdf, 368.6kb)](https://www.healthjobsuk.com/documents?vdoc=10394590) - [onboarding roadmap (pdf, 440.9kb)](https://www.healthjobsuk.com/documents?edoc=3006) - [ai toolkit for candidates (pdf, 1.9mb)](https://www.healthjobsuk.com/documents?ddoc=2412) - [radiology clerical officer - job description (pdf, 214.4kb)](https://www.healthjobsuk.com/documents?vdoc=10394589) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.