# Clerical Officer

> NHS job listing from Job Clerk for Betsi Cadwaladr University Health Board.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/clerical-officer/a1880c88-f0f6-484a-b1b3-385b8a1b6aaa
- **Markdown:** https://www.jobclerk.com/job/clerical-officer/a1880c88-f0f6-484a-b1b3-385b8a1b6aaa.md

## Summary

- **Status:** Live
- **Employer:** Betsi Cadwaladr University Health Board
- **Location:** Abergele Hospital
- **Workplace type:** onsite
- **Profession:** Clerical officer
- **Grade:** Band 2
- **Salary:** £26300.00
- **Contract type:** Permanent
- **Employment type:** Full time - 37.5 hours per week
- **Closing date:** 2026-10-25T23:59:00.000Z
- **Posted:** 2026-10-16T13:49:56.204Z
- **Source information URL:** https://www.healthjobsuk.com/job/-v8374378
- **Application URL:** https://apps.trac.jobs/job-advert/8374378?ShowJobAdvert=&feedid=9002
- **Employer website:** https://bcuhb.nhs.wales

## Job Content

### Job overview

An exciting opportunity has arisen for a Clerical Officer to join the Ophthalmology Department within Betsi Cadwaladr University Health Board.

The purpose of this role is to provide an efficient, accurate, and comprehensive administrative and reception service to support the delivery of Ophthalmology services. The post holder will be the first point of contact for patients, relatives, carers, healthcare professionals, and other stakeholders, managing telephone enquiries and face-to-face interactions in a professional, courteous, and responsive manner.

Working as part of the Ophthalmology Administrative Team, the post holder will support the smooth day-to-day running of the service by undertaking a range of administrative duties, including appointment management, patient record maintenance, clinic preparation, and data entry. The role requires close collaboration with clinical and non-clinical colleagues to ensure a seamless and patient-focused service is delivered across the Ophthalmology Directorate.

The successful candidate will demonstrate excellent communication and organisational skills, the ability to prioritise workloads effectively, and a commitment to providing high standards of customer service within a busy healthcare environment.

This post is 37.5 hours per week, working Monday to Friday

### Main duties of the job

To provide comprehensive administrative and clerical support, ensuring the efficient and effective operation of the service.

Undertake general reception duties, acting as the first point of contact for patients, visitors, and staff.

The ability to speak Welsh is essential for this post.

### Detailed job description and main responsibilities

You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click "Apply now" to view in TRAC.

### Applicant requirements

Welsh language skills are essential

## Person Specification

### English

**Essential**

- Educated in English and Maths to GCSE standardard
- Previous clerical /administration experience
- Experience of working within a busy office
- Ability to work to strict deadlines and prioritise tasks with minimal supervision
- Enthusiastic, confident with a positive attitude.
- Welsh Speaker level 3

**Desirable**

- IT qualification
- Knowledge of NHS processes.
- Understanding of NHS systems such as WPAS and I-Fit
- NVQ Level 2 or equivalent in relevant Administration or Customer Services
- Experience of providing reception services in a busy office or healthcare environment.

## Documents

- [jdps - sdmp (pdf, 448.4kb)](https://www.healthjobsuk.com/documents?vdoc=10702435)
- [oh form - ig ffurflen (pdf, 640.5kb)](https://www.healthjobsuk.com/documents?vdoc=10702436)
- [welsh language matrix (pdf, 134.3kb)](https://www.healthjobsuk.com/documents?edoc=2220)
- [betsi cadwaladr relocation (pdf, 6.8mb)](https://www.healthjobsuk.com/documents?edoc=2818)
- [values and behaviour framework (pdf, 2.0mb)](https://www.healthjobsuk.com/documents?edoc=2937)
- [guidance notes for applicants (pdf, 322.5kb)](https://www.healthjobsuk.com/documents?edoc=2838)
- [nhs north wales - the right choice (pdf, 3.6mb)](https://www.healthjobsuk.com/documents?edoc=2075)
- [nwssp recruitment services privacy notice (pdf, 808.3kb)](https://www.healthjobsuk.com/documents?edoc=1632)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.