# Clerical Officer > NHS job listing from Job Clerk for West Suffolk NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/clerical-officer/824e3ae1-3b25-44ec-aa86-e66c828794f1 - **Markdown:** https://www.jobclerk.com/job/clerical-officer/824e3ae1-3b25-44ec-aa86-e66c828794f1.md ## Summary - **Status:** Live - **Employer:** West Suffolk NHS Foundation Trust - **Location:** West Suffolk Hospital - **Workplace type:** onsite - **Profession:** Clerical officer - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 Per annum, pro rota - **Contract type:** Permanent - **Employment type:** Part time - 17 hours per week (Two days a week - Mondays & Fridays) - **Closing date:** 2026-10-21T22:59:00.000Z - **Posted:** 2026-10-07T12:06:01.752Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Suffolk/Newmarket/West_Suffolk_NHS_Foundation_Trust/Administrative/Administrative-v8169979 - **Application URL:** https://apps.trac.jobs/job-advert/8169979?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.wsh.nhs.uk ## Job Content ### Job overview To deliver and maintain a professional reception and administration service to the Outpatient Department at Newmarket Community Hospital and to all users including patients, relatives, colleagues. This role is for 17 hours per week a permanent role working for two days specifically Mondays and Fridays 08:00-17:00 ### Main duties of the job Provide a friendly and helpful front of house reception service by greeting and assisting patients, relatives and staff, responding to queries and referring to other members of staff where appropriate. Ensure patients are checked in in a timely manner, whilst completing all mandatory fields and update on eCare and EPIC accurately with the use of a Smart Card. Ensure the active and effective use of the electronic hospital system, following the operational procedures laid down by the department. Input information on Trust systems, ensuring actions are undertaken in 'real time' and all post-clinic administration is completed. Ensure all documentation relating to outpatient clinics are accurate and prepared in a timely manner. Cover the patient phoneline service for Switqueue. Ensure the Outpatient clinic area presents a clean, tidy, efficient, and professional image always. Provide a high standard of general administrative support within Outpatient clinics. Send relevant information in response to requests or queries received, in a prompt and timely manner, ensuring to update and maintain system records accordingly. Work flexibly to provide cover for colleagues across the Outpatient department as required. Fully engage in departmental meetings/ briefing, ensuring to provide relevant feedback to team members. ### Detailed job description and main responsibilities Please see job description attached to view main responsibilities and duties of role. With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be. We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are. Join us. What will you #BeKnown for? ## Person Specification ### Personal qualities **Essential** - Diplomatic and calm under pressure. - Approachable, friendly and supportive of others - A genuine interest in contributing to kind and compassionate care within the Trust - Emotionally robust to cope with all situations that may arise within the Admin & Support environment - Flexible approach to working hours and duties - Able to relate to all people, valuing individual qualities that contribute to team working and the outcomes of care delivery - Adaptable and accepting of change within the job role to ensure an efficient service delivery - Values the importance of positive patient experience - Interest in personal and professional development ### Skills and Abilities **Essential** - Excellent interpersonal and communication skills - Ability to work with different staff groups across all levels of the organisation - Ability to work calmly in a busy environment - Excellent IT skills - Ability to use problem solving skills - Time management skills - Target driven - Able to manage own time and deliver personal objectives under pressure - Ability to analyse and resolve complex patient appointment issues **Desirable** - Ability to work autonomously, using own initiative - Ability to prioritise work load - Understanding of risk management and health and safety issues, raise incidents on RADAR - Knowledge of health records - Knowledge of e-Care or other NHS computer programmes - Understanding conflict resolution ### Experience and knowledge **Essential** - Previous experience as an administrator/receptionist role, communicating with the general public. - Knowledge of Information Governance requirements and GDPR (2018) - Ability to analyse and interpret management and patient information and to make recommendations to others - Knowledge of National guidelines for patients accessing hospital services who are not residing in the UK or for those who have residency of less than 12 months - Communication with a wide range of multi-disciplinary teams and external agencies - Working in an effective team - Ability to work on own initiative - Good organisational and prioritizing skills **Desirable** - Experience of working within the NHS - Experience of working where data is confidential - Experience of multi communications with a wide range of teams - Specialised knowledge of eCare, EPIC, Swiftqueue, & knowledge of RADAR incident reporting ### Education & Qualification **Essential** - NVQ/BTEC Level 3 or equivalent experience (eg English & Maths) **Desirable** - Computer literacy qualification EDL ## Documents - [job description (pdf, 559.7kb)](https://www.healthjobsuk.com/documents?vdoc=10674929) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.