# Clerical Officer - Theatre & Inpatient Scheduling Team > NHS job listing from Job Clerk for Shrewsbury and Telford Hospital NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/clerical-officer-theatre-and-inpatient-scheduling-team/c9d6d7d6-3c18-47db-8169-36ba1089ae1d - **Markdown:** https://www.jobclerk.com/job/clerical-officer-theatre-and-inpatient-scheduling-team/c9d6d7d6-3c18-47db-8169-36ba1089ae1d.md ## Summary - **Status:** Live - **Employer:** Shrewsbury and Telford Hospital NHS Trust - **Location:** Trust Headquarters, Royal Shrewsbury Hospital - **Workplace type:** onsite - **Profession:** Clerical officer - **Grade:** Band 2 - **Salary:** £25,272 per annum/pro rata - **Contract type:** Fixed term: 12 months (secondments will be considered for internal applications) - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-09-11T22:59:00.000Z - **Posted:** 2026-08-28T13:21:13.637Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Shropshire/Shrewsbury/The_Shrewsbury_Telford_Hospital_NHS_Trust/Scheduling_Services/Scheduling_Services-v8238116 - **Application URL:** https://apps.trac.jobs/job-advert/8238116?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.sath.nhs.uk ## Job Content ### Job overview This is an exciting opportunity for an individual to play a key role in delivering a high-quality service at The Shrewsbury and Telford Hospital NHS Trust. The NHS is a well-respected and globally recognised employer. Patient access is the ideal place to work if you are looking for a career working within the Trust. Possession of GCSE qualifications of grade 4 or above in English Language and Maths or equivalent, along with a good supporting education are all essential. Customer Service or Business Administration NVQ's are desirable. However, the Trust will offer the opportunity for the successful applicant to gain these qualifications within their job role. Previous administrative experience including previous Booking or Appointment experience would be beneficial but is not essential as full training will be provided. Working knowledge of using Microsoft Office applications, an understanding of data protection and maintaining strict confidentiality in the healthcare setting are all essential, together with excellent organisational and communication skills, flexibility, good time management and the ability to work as part of a team. The post holder will be working within, and supporting the busy Booking and Scheduling Department based at Sentinel House, Whitchurch Road Shrewsbury. ### Main duties of the job Based in a busy call centre environment, the department is responsible for managing the bookings of outpatient appointments and procedures. The successful post holder will work closely with managers and staff at all levels to help develop and maintain a high-quality Patient Access Service. ### Detailed job description and main responsibilities For full duties and responsibilities please refer to the attached document entitled Candidate Job Pack. ## Person Specification ### Experience **Essential** - Experience of working within an Administrative setting - Experience of working with software programmes - Experience of dealing with patients/clients/customers **Desirable** - Previous NHS Administrative Experience - Experience of working within a Call centre ### Qualifications **Essential** - Minimum of 3 GCSEs (or equivalent) including Maths and English (or equivalent qualifications/ experience) **Desirable** - NVQ level 2 in Business Admin - NVQ level 2 in Customer Service ### Skills and Knowledge **Essential** - Computer literate with IT skills e.g. use of Microsoft programmes - Evidence of Customer service skills - Understanding of NHS Rules and Guidelines (RTT, Access Policy etc) **Desirable** - Understanding of NHS systems (Careflow - PAS, e-Referrals) ## Documents - [candidate job pack (pdf, 639.5kb)](https://www.healthjobsuk.com/documents?vdoc=10548690) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.