# Clerical Officer / Receptionist

> NHS job listing from Job Clerk for Betsi Cadwaladr University Health Board.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/clerical-officer-receptionist/761aab15-6b92-40b8-9f12-f909e1b92470
- **Markdown:** https://www.jobclerk.com/job/clerical-officer-receptionist/761aab15-6b92-40b8-9f12-f909e1b92470.md

## Summary

- **Status:** Live
- **Employer:** Betsi Cadwaladr University Health Board
- **Town:** Bangor
- **Region:** North Wales
- **Country:** Wales
- **Profession:** Administrative and IT
- **Grade:** Band 2
- **Salary:** £26,300 per annum pro rata
- **Contract type:** Permanent
- **Employment type:** Part time - 16.5 hours per week
- **Closing date:** 2026-07-30T23:59:00.000Z
- **Posted:** 2026-07-16T09:01:06.431Z
- **Source information URL:** https://www.healthjobsuk.com/job/Chirk/Betsi_Cadwaladr_University_Health_Board/Administration/Administration-v8101548
- **Application URL:** https://apps.trac.jobs/job-advert/8101548?ShowJobAdvert=&feedid=9002
- **Employer website:** https://bcuhb.nhs.wales

## Job Content

### Job overview

An exciting opportunity has arisen to become part of a team as a Clerical Officer / Receptionist in the charming Community Hospital based in the town of Chirk.

The successful applicant will act as the first point of contact for the Health Board and be responsible for assisting patients visiting / calling the Hospital, as well as colleagues and all service users.

The post holder must have a helpful and pleasant manner with an enthusiasm to do their upmost in achieving a patient’s expectations and requirements, making their clinical journey run as smooth as possible. A daily rotation of front desk and back office duties gives variation to the role and therefore superb communications and ample computer literacy skills are valuable.

In addition, flexibility is essential, as the post holder may at times be required to work within different departments/sites across the Flintshire & Wrexham areas to meet the demands of the service.

Welsh language Skills are essential for this post.

### Main duties of the job

The successful candidate will be highly organised, dedicated to customer care and motivated to deliver a high quality service. There will be a need to work on ones own initiative but also as part of a team.

The post holder must have a helpful and pleasant manner with an enthusiasm to do their upmost in achieving a patient’s expectations and requirements, making their clinical journey run as smooth as possible.

A flexible approach to this post is essential, as well as superb communications and ample computer skills.  The post holder may at times be required to work within different departments/sites to meet the demands of the service.

The ability to speak Welsh is essential for this post.

### Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

## Person Specification

### Skills

**Essential**

- Ability to input information onto a computer system with accuracy
- Ability to work in a busy environment, and deal with a number of different tasks simultaneously
- Ability to communicate tactfully with patients
- Ability to resolve issues ‘on the spot’ using own judgement
- Ability to multitask in a busy office environment

### Knowledge

**Essential**

- An understanding of confidentiality involved with post
- Knowledge of a range of work procedures and practices

### Experience

**Essential**

- Experience of using a computer system (e.g. GP clinical IT system)
- Previous experience of working in a reception/office environment
- Experience of working with the general public

### Qualifications

**Essential**

- GCSE grade C or above (or equivalent) in English language or equivalent level of experience
- IT or word processing qualification (e.g. RSA 2 or equivalent experience)

**Desirable**

- ECDL
- NVQ Level 1 or equivalent in customer service

### Personal Qualities

**Essential**

- Well motivated
- Ability to work as part of an integrated multi-skilled team member without direct supervision
- Ability to determine own work load priorities
- Flexible approach to work
- Welsh is essential

## Documents

- [jdps english (docx, 74.6kb)](https://www.healthjobsuk.com/documents?vdoc=10395749)
- [sdmp cymraeg (docx, 59.0kb)](https://www.healthjobsuk.com/documents?vdoc=10395750)
- [welsh language matrix (pdf, 134.3kb)](https://www.healthjobsuk.com/documents?edoc=2220)
- [oh form - ig ffurflen (docx, 100.3kb)](https://www.healthjobsuk.com/documents?vdoc=10395751)
- [values and behaviour framework (pdf, 2.0mb)](https://www.healthjobsuk.com/documents?edoc=2937)
- [guidance notes for applicants (pdf, 322.5kb)](https://www.healthjobsuk.com/documents?edoc=2838)
- [nhs north wales - the right choice (pdf, 3.6mb)](https://www.healthjobsuk.com/documents?edoc=2075)
- [nwssp recruitment services privacy notice (pdf, 808.3kb)](https://www.healthjobsuk.com/documents?edoc=1632)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.