# Clerical Officer/ Receptionist > NHS job listing from Job Clerk for Leeds Teaching Hospitals NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/clerical-officer-receptionist/171d7679-ef9d-4146-a964-a1074cd9b20a - **Markdown:** https://www.jobclerk.com/job/clerical-officer-receptionist/171d7679-ef9d-4146-a964-a1074cd9b20a.md ## Summary - **Status:** Archived / closed - **Employer:** Leeds Teaching Hospitals NHS Trust - **Location:** St James's University Hospital - **Workplace type:** onsite - **Profession:** Receptionist, Clerical officer - **Grade:** Band 2 - **Salary:** £25272.00 - **Contract type:** Permanent - **Employment type:** Full-time - **Closing date:** 2026-10-23T22:59:59.999Z - **Posted:** 2026-10-09T10:39:26.082Z - **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/C9298-26-1103 - **Employer website:** https://www.leedsth.nhs.uk ## Job Content ### Job summary The Adult Therapies & Psychological Services CSU encompasses a range of services that provide support and therapy to patients in both inpatient and outpatient settings. The Adult Therapies Outpatient Admin Team supports the delivery of outpatient clinics in the region of 80,000 to 90,000 appointments a year - across our Physiotherapy, Occupational Therapy, Speech & Language Therapy, Podiatry, Dietetic, and Clinical Psychology services. You would be joining a well-established team of Patient Service Coordinators, Assistant Patient Service Coordinator, Outpatient Supervisors and Clerical Officers in an admin service that is committed to providing a supportive work environment and opportunities for development for all of its team members. ### Main duties of the job Are you looking for a new challenge? The Adult Therapies & Psychological Services CSU is looking for enthusiastic and highly motivated individuals to join our Outpatient Admin Team in both full time roles on a permanent basis. If you want to work in a busy office environment as part of a team that is committed to providing an effective and efficient admin service to the patients and clinical teams within outpatients then we want to hear from you. The varied workload requires a flexible approach and the ability to multi-task, whilst maintaining a professional attitude and high standards of customer care. The main duties of the role support the delivery of the Adult Therapies & Psychological Services outpatient clinics. Processing patient referrals, working on the reception desks in our clinical areas, supporting patients in arranging their appointments, and updating details on the Patient Administration and other systems will all be key parts of the role (amongst others). You would be providing a service to our patients face to face, through telephone calls and via email. The successful applicant would be based at St Jamess University Hospital but also will be required to work on other hospital sites on a regular basis. Shortlisting will take place on Monday 26 October 2026 with interviews the following week on Monday 2 November 2026. ### About us The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time. Our vision is to provide the highest quality specialist and integrated care. We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page. Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do. ### Details - Date posted: 09 October 2026 - Pay scheme: Agenda for change - Band: Band 2 - Salary: £25,272 a year - Contract: Permanent - Working pattern: Full-time - Reference number: 002327 - Job locations: Cross Site, Leeds, West Yorkshire, LS9 7TF, United Kingdom ### Job responsibilities For questions about this job, contact: Sarah Gill, Patient Services Coordinator Email Address sarah-anne.gill@nhs.net Shortlisting Date: 26.10.26 Interview Date: 02.11.26 Please Note: All salaries listed reflect the pay for full time roles. Any part time roles will be pro rata. Job Summary Are you looking for a new challenge? The Adult Therapies & Psychological Services CSU is looking for enthusiastic and highly motivated individuals to join our Outpatient Admin Team in both full time roles on a permanent basis. If you want to work in a busy office environment as part of a team that is committed to providing an effective and efficient admin service to the patients and clinical teams within outpatients then we want to hear from you. The varied workload requires a flexible approach and the ability to multi-task, whilst maintaining a professional attitude and high standards of customer care. The main duties of the role support the delivery of the Adult Therapies & Psychological Services outpatient clinics. Processing patient referrals, working on the reception desks in our clinical areas, supporting patients in arranging their appointments, and updating details on the Patient Administration and other systems will all be key parts of the role (amongst others). You would be providing a service to our patients face to face, through telephone calls and via email. The successful applicant would be based at St James’s University Hospital but also will be required to work on other hospital sites on a regular basis. Shortlisting will take place on Monday 26 October 2026 with interviews the following week on Monday 2 November 2026. Why you should join our Team The Adult Therapies & Psychological Services CSU encompasses a range of services that provide support and therapy to patients in both inpatient and outpatient settings. The Adult Therapies Outpatient Admin Team supports the delivery of outpatient clinics – in the region of 80,000 to 90,000 appointments a year - across our Physiotherapy, Occupational Therapy, Speech & Language Therapy, Podiatry, Dietetic, and Clinical Psychology services. You would be joining a well-established team of Patient Service Coordinators, Assistant Patient Service Coordinator, Outpatient Supervisors and Clerical Officers in an admin service that is committed to providing a supportive work environment and opportunities for development for all of its team members. What you will bring to the role We are looking for candidates who can demonstrate the below qualifications, skills, experience and knowledge: - Literate / Numerate, ideally with 5 GCSEs including Maths and English at Grade C or above or equivalent - Adaptable - Flexible approach to duties and working practices - Friendly manner - Customer care skills, including previous experience of working with the general public in a working environment - Effective written and verbal communication skills - Previous admin and clerical experience (within NHS especially desirable) - IT skills - Insight into duties and responsibilities of post - A good understanding of the duties and responsibilities of the post If this sounds like the opportunity for you, select Apply for this job to read the full job description and submit your application. We would be delighted to hear from you. Please see the attached job description for further information about this vacancy. About Leeds Teaching Hospital NHS Trust Our Trust values The Leeds Way is working together to support each other and deliver the best possible care to patients. We are…. Responsible Open and Honest One Team Kind Our Trust priorities Our purpose: Excellent, safe and sustainable care for every patient every time Our priorities: People Improvement and Innovation Partnerships Outcomes To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here. We reserve the right to close this advert early if we receive a high number of suitable applications. ## Person Specification ### Skills **Essential** - IT Skills - Customer Care skills (evidence: Application Form, Interview) - Good interpersonal skills (evidence: Application Form, Interview) - Effectively communicate with patients and team members (evidence: Application Form, Interview) ### Knowledge **Essential** - Insight into duties and responsibilities of post (evidence: Application Form, Interview) - Be fully conversant with Medical Records policies and procedures and have complete understanding of standards to be achieved - Be aware of key indicators and service level agreements within the department - Working knowledge of patient related databases ### Experience **Essential** - Admin or Clerical Experience (evidence: Application Form, Interview) ### Personal Qualities **Essential** - Motivated, keen to learn - Reliable - Trustworthy - Adaptable - Flexible approach to duties and working practices - Friendly manner - Able to work as part of a multidisciplinary team - Able to work on own initiative within agreed departmental guidelines - Committed to working with people - Professional attitude - Team Working (evidence: Application Form, Interview) ### Qualifications and Training **Essential** - Literate / Numerate - NVQ2 in Customer Care or equivalent (evidence: Application Form, Interview) - ECDL or equivalent (evidence: Application Form, Interview) - Willing to undergo training as required - Willing to undergo job training as required on a range of Patient administration and other Systems - Participate in in-service and mandatory training - Participate in annual performance appraisal with commitment to agreed PDP (Personal Development Plan) ### Occupational Health Requirements **Essential** - Able to fulfil Occupational Health requirements for the post, including: able to locate and collect patient and other documentation from around Trust sites; able to use departmental equipment to file and retrieve documentation (evidence: Occupational Health Screening) ### Communication and Working Relationships **Essential** - The need for excellent customer care skills - Good standard of written and spoken English - Be aware of, and demonstrate commitment to the Trust's departmental policies and procedures - Maintaining a safe environment and their responsibilities in relation to acts and omissions ## Documents - [Band 2 JD (DOC, KB)](https://vacancies.leedsteachinghospitals.jobs/Job/GetJobAdvertDocument?Id=4348&JobId=2329) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references.