# Clerical Officer - Radiology

> NHS job listing from Job Clerk for East Suffolk and North Essex NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/clerical-officer-radiology/1e7a25cf-f818-4490-962b-bdca44ec5a78
- **Markdown:** https://www.jobclerk.com/job/clerical-officer-radiology/1e7a25cf-f818-4490-962b-bdca44ec5a78.md

## Summary

- **Status:** Live
- **Employer:** East Suffolk and North Essex NHS Foundation Trust
- **Town:** Colchester
- **Region:** East of England
- **Country:** England
- **Profession:** Administrative and IT
- **Grade:** Band 2
- **Salary:** £25,272 per annum pro rata
- **Contract type:** Permanent
- **Employment type:** Full time, Part time, 37.5 hours per week (We have full time and part time hours)
- **Closing date:** 2026-07-23T23:59:00.000Z
- **Posted:** 2026-07-09T19:02:43.896Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Essex/Ipswich/East_Suffolk_North_Essex_NHS_Foundation_Trust/Radiology/Radiology-v8145847
- **Application URL:** https://apps.trac.jobs/job-advert/8145847?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.esneft.nhs.uk

## Job Content

### Job overview

We are looking for an enthusiastic and organised Clerical Officer to join our busy Radiology Department at Ipswich Hospital.

This post is full time 37.5 hours per week to be worked Monday - Sunday between the hours 08:00 - 20:00 on a rota basis, subject to change or flex upon needs of the service.

In this role you will assist in providing an efficient, high quality, reception, clerical and booking support service to our team and patients.

As you will be dealing with patients and the general public, you must have a polite and empathetic telephone manner and be approachable. You will also need to have the ability to work under pressure to strict dealings with excellent organisational skills. You will work on your own initiative with attention to detail and have confident and accurate IT skills.

We have full time and part time hours.

### Main duties of the job

You will be working as part of a team of staff who:

- To rotate between reception and booking appointments as per the clerical rota, ensuring effective cover during times of sickness, absence and annual leave.
- To greet patient and visitors to the department, providing an efficient and courteous service, referring queries or concerns regarding patients and other visitors to the department.
- To book Outpatient/ GP appointments in urgency order, using EPIC. Ensure letters and any preparation are sent out in a timely manner.
- To communicate with patients and external departments via the telephone and face to face, scheduling appointments and answering general queries.
- To escalate any concerns regarding capacity to the Operational Co-ordinator, and expedite appointments and procedures to avoid breaching DMO1/ Cancer wait times.
- Ensure patients that have failed to attend or have cancelled their appointments are identified and re-booked according to departmental and trust policy.

### Detailed job description and main responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

## Person Specification

### Experience

**Essential**

- Previous experience in an office environment
- Proven experience working on a reception, booking appointments, waiting list targets.
- Competent keyboard skills to maintain a high quality, accurate and efficient service (keyboard/data entry)
- Experience of working with the general public

**Desirable**

- Previous experience of working in NHS, Radiology or healthcare environment.
- Knowledge of RTT 18 week pathways, 28 Day Faster Diagnostics

### Qualifications

**Essential**

- GCSE grade 4/C or equivalent in English and Maths

**Desirable**

- NVQ2 in Customer Care
- ECDL or equivalent

## Documents

- [staff networks (pdf, 230.1kb)](https://www.healthjobsuk.com/documents?edoc=2724)
- [dbs information (pdf, 272.6kb)](https://www.healthjobsuk.com/documents?edoc=1262)
- [apprenticeship handbook (pdf, 373.9kb)](https://www.healthjobsuk.com/documents?edoc=2499)
- [esneft values and behaviours (pdf, 74.8kb)](https://www.healthjobsuk.com/documents?edoc=2146)
- [value of joining nhs pension (pdf, 125.2kb)](https://www.healthjobsuk.com/documents?edoc=2404)
- [job description and person specification (pdf, 440.6kb)](https://www.healthjobsuk.com/documents?vdoc=10445032)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.